Centro Médico Veterinário Vitale 24Horas - Santos - SP

I took a turtledove that fell in my yard. They received me promptly and Dr Danilo was very attentive and dedicated. Assessed and guided me what to do. Score 1000 for clinic and humanized care ❤️

I recently picked up a puppy and took him there for consultation. THE DOCTOR. Felipe was wonderful and very attentive!! Then my puppy got hurt and I took him there for emergency, and Dr. Taise was also a love, she took all the possible steps and was very helpful... this place is awesome and I became a fan! I trust a lot!

We entered by an emergency, we were promptly attended to with attention, professionalism and especially affection. Vitale Hospital won our respect, now we will always take our Mafalda there for routine consultations.

Dr. Danilo Sato, a great professional, explains everything very well. I always trust him to take care of my rats. All clinic staff very friendly and helpful.

I did my cat's blood count super fast and found the price affordable. I booked everything online and got my result the same day.

Laboratory tests requested, collected, but there was urine and the technician who referred my dog ​​informed me that he would pass a urinary catheter, blz....on the return, he says, I couldn't. When leaving the clinic, what is the first thing he does??? Right on my tire! Repudiation for the employee, missed the opportunity to advance the exam result for my ? and now I'm going to have to go back to the clinic to deliver the urine collection.

Postoperative neglect. Friday, 11/27/2020. I take Bento to castrate at 10am. After the procedure (which is simple), he got a little sick. They made serum, medication and gave it to me at night. Still a little groggy, which is normal. He comes home, eats and goes to sleep. Saturday, 05: 00h. I realize that I cannot manipulate Bento. Every time I went to get him up, he screamed. Saturday 06: 30h. First Vitale veterinarian, post-operative. I take Bento to the clinic, they do strong medication ,. he comes back, sleeps 1 hour. But he continues to make a fuss about trying to catch him. Saturday 10: 30h. Second Vitale vet. Bento doesn't walk, he screams when he picks it up. But I am told that he is likely to be more sensitive to pain. Which would be normal. Saturday 17: 30h. I go back to the clinic for the dressing. Vitale's third vet. I keep insisting that his pain is not normal. Since the surgery is looking good, and Bento doesn't feel any pain in the region. I start to feel Bento myself, and find out that he screams only if he presses the rib area on the right side. The clinic offers me a free x-ray. The vet tells me that he has nothing fractured, and that he would send it to the responsible vet. Later, I ask for the X-ray photo. No answer. Sunday. 11: 52h. I insist on the X-ray photo. They answer me that I can't access it since I haven't paid. That's why there is no report. Bento continues to have pain in his rib, even when medicated. And no news of the x-ray photo, or the reading they made of it. Later they answer me that the X-ray was not taken right and you couldn't see anything. Bento continues with pain in the rib area, and no attempt to unravel what he is feeling. Sunday, ~ 5:15 pm. I'm going to clean Bento's bandage, and I discover a huge (purple) bruise on my belly, on the same side of the pain! Sunday, ~ 17: 30h. I return to the clinic furious. And now, it rains attention. They do ultrasound, inform me that it has an enlarged spleen and changes in the liver. The veterinarian (owner) explains to me that he has a clotting problem. And they suspect tick disease, a condition that would have pre-existing surgery. Bento does not eat, and he would need to be hospitalized on Sunday night. Sunday, 21: 25h. I close with the Vitale clinic, and take Bento to another hospital. Sunday 23: 45h. At the other clinic, Bento does a CBC. The result: practically normal. He is not bleeding, he has no clotting problem, just mild anemia. The enlargement of the spleen is normal for the operating condition and inflammatory condition. In other words, normal exams, and nothing to indicate tick disease (which is a very expensive exam, and is usually preceded by some clinical condition, and changes in the blood count). They re-evaluate Bento's exams, and conclude that the hematoma was due to a superficial lesion on the skin. A wound very much like a burn. The source of the injury remains a mystery. Vitale lacked research! Care was lacking! Attention was lacking! I came back 3 times saying that there was something wrong, and I only heard that the surgery was simple, and that everything was fine. That I had to watch. Only on the 4th time, before the hematoma, they decided to investigate. Bento continues to recover in another clinic and is healthy internally and physiologically.