Clínica Espaço Psicolumen - São Paulo - SP

Excellent clinic! The girls at the reception are extremely polite and helpful. And the professionals are amazing and very kind. ❤️?

They scheduled my appointment on the wrong day, making me cancel all my appointments. Zero commitment. Zero indication. Sompo Agreement, evaluate your providers! absurd

We recently started the treatment of our son with the psychologist Joyce, an excellent professional, very attentive and with an excellent dynamic in the treatment. Our son is making great progress. The receptionists Bianca and Amanda are super attentive and friendly. We are very satisfied with the team. that serves us....Congratulations!!!

I went and my son is patient of this clinic for many years, and I say they should not take everything that has in these reviews in account we talk about a clinic of psychology people already arrive with many problems For being patient for many years I have seen many people are ignorant with receptionists even with other patients and want to come here to say nonsense complain of more of things, nothing is good for these people. My son passed with Dr. Nazareth and always foomed and whenever we had doubts were clarified by the reception and the doctor I'm just giving 4 stars why the only bad part is the delay in the phone scheduling I do not know if it is the demand or something else but out of this for a clinic of this size, without complaints

Best psychology clinic in the Lapa region. I've been going for two years now. The girls at the reception are super attentive and helpful, they always serve me super well. And the psychologists at the clinic are great. The space is easily accessible and with excellent infrastructure.

Reception leaves a lot to be desired. Disorganized and doesn't know how to treat patient customers. They don't even look people in the face when they speak. How do you keep employees like that? In 1 month, 2 psychologists left and I canceled my daughter's treatment. Can't recommend this place.

I do not recommend! I am/was a patient at the Clinic for 5 years! I changed my health plan, but I only accepted one that the Psicolumen clinic attended, because. I love my psychologist, but dealings with the clinic have always been hellish! The receptionists are good, they are soon disconnected, I don't know if they go to other units, or if they find a better job, the fact is that there are always unprepared people at the reception in Lapa, who know nothing, who tell us everything to call the agreement. On the return of the calls after the pandemic closures and until now (January / 2022), the distance from the waiting area is terrible, they kept the same numbers of chairs (which by the way for at least 3 years are horrible, the ones you sit and thinks it's going to fall because. The backrest almost reaches the person sitting behind), and with a paper saying not to sit between one and the other, so there's nowhere to sit, and for parents who take their children and have to wait (the child cannot be in attendance without the adult being outside waiting), it's impossible, they put chairs outside but on rainy days there's no way to stay because. is not covered. The service period is 30 minutes, that is, when. U. start talking, you've already given your schedule... Other clinics I know are at least 40 minutes! And the rescheduling, after 18 sessions, you need to submit a new medical request, so you. you need to pray to get an appointment with your doctor so he can prescribe a new order, this happened to me at the end of the year, so the doctor I passed had no agenda, so I couldn't get the guide before the holidays, in the week between Christmas and New Year do not take recess, so if you. need to rest or travel, forget it because. lose your time! That's what happened to me, I went in the week of Christmas/2021 and the professional who attends me took it from the 1st to the 13th of January, but the doctor would only attend on the 18/01/22, when. I wouldn't be in SP, I even tried to get a person to take the guide for me and take it to the clinic, but I couldn't, so to my surprise (actually I was already waiting), my schedule was suspended, because. on 01/13 I got confused thinking that the return would be on 01/17, I never missed it in these 5 years, because. only 2 absences can be made within the 18 sessions and giving notice with 24 hours of notice is considered a lack, that is, either you. takes off to be absent in the same period as the professional, or it was already her schedule! I proposed to pay privately until I get the guide, but they don't accept it, you'll understand, because. it would be a way of not being harmed by my absence. It's so insane that at a time when my elderly mother had Covid, I had to leave her alone in the hospital, to go to the session, otherwise it would be missed (and having to put other people at risk, after all I was staying in the hospital and could be infected). My psychologist advised me that now I need to call the center to reschedule, but as other people report here it is impossible to talk, and going to the clinic in person is no use, because. the phrase is "you have to call Central", they will probably respond to my comment from here, with a wrong email address (it doesn't even have the extension, dot com), saying to get in touch via email, how do they respond to everyone who complains. That is, I am having my treatment interrupted because of the insane bureaucracy of this clinic, which does not respect the clinical status of patients, if you. are looking for help from a psychologist is because. you need help and not more problems! My son has mild autism and goes to the same professional for the same period of time, so I'm held hostage by this clinic in his treatment, but if you need a report... it's only ready in 30 days! Unfortunate! I do not recommend! only if it's for someone who has plenty of time and a lot of patience to adjust to the excesses of the clinic, because. after you has already become attached to the therapist and is in the middle of the treatment, it is on hand because of the administration of the clinic.