Clinical St. Marcos Paulinia - Paulínia - SP

great experience at the clinic, wonderful reception, excellent service, both with doctors and reception and nursing. And the clinic agreement is very good!!!!! ❤️

Dr. Nilson schedules and reschedules an appointment at the last minute, total disrespect for the patient, I have been allergic for 3 weeks and cannot be seen. Terrible

Excellent doctors. However, the private service or by the Club leaves something to be desired. The first entity I make payment with pix is ​​they charge me the extra amount as if it were a debit or credit card. I was outraged.

Bad experience, unfortunately. Before the girls who attended were super polite, now a horrible service. They work in discouragement, seem to be there, respond without education. Reception we need to be well attended, well received and not in the way they serve. Not to mention the heat from Bixiga inside the clinic, they are trying to save energy, right? DISAPPOINTED...

Doctors are very competent. However, the clinic is not organized. You schedule an appointment, however, when you arrive at the clinic, you go to the queue. Then, you discover that the appointment doesn't work, the service is on a first-come, first-served basis. I was seen for the ultrasound exam after 90 min. waiting.

The service is terrible. You call and they don't answer, when they answer they ask you to wait a moment and they hang up in your face. On Whatsapp they take days to respond to a message and they book the appointment on the wrong day. Twice in the message they said that the appointment would be on Monday, when I arrive for the appointment I discover that the doctor does not attend on Mondays. In other words, they schedule and don't pay attention. Any service needs to be great, and twice as much in the clinic, because nobody goes to the doctor if they are in good health.

I am a patient at the clinic and currently use prescription drugs. Yesterday, I ran out of medicines and I scheduled myself to ask the doctor/clinic today to release a new prescription, as the medicines are for continuous use until further notice. The clinic only releases prescriptions on Tuesdays in the specialty I need, on condition that I leave my card there to collect the appointment the day before. I spoke to the attendant Camila via whatsapp and call, if it wouldn't be possible to pass the virtual card to validate the appointment and tomorrow I would ask someone to get the recipe (as usual), because I'm under suspicion of COVID. She informed me that it would not be feasible. That I would have to leave the physical card of my agreement there today and pick it up tomorrow (prescription and card). However, as I have symptoms of COVID and I took the exam yesterday, the MEDICAL recommendation was total isolation until the result comes out (which has not yet come out), to avoid putting more people at risk unnecessarily. I informed her about this suspicion, due to the symptoms and she continued with the guidance for me to go there personally to take my card or that I ask a third party to go there, something that is not feasible at the last minute in my case. Note: I live with my girlfriend, she is in the same conditions (suspected COVID). Before doing this evaluation, I considered and insisted on the possibility with Camila again of swiping the card remotely because it wouldn't make any difference in this case (something that has already been done in this same clinic), but she told me that she can only swipe the physical card or via facial recognition, as the virtual card is disabled there. Information that Unimed itself discarded (via chat, I went to check with the health plan), because 100% of the members have access to pass the virtual card. Therefore, I can only believe that this type of recommendation and conduct is an unbelievable lack of respect for the health of ALL patients and staff at the clinic. She said like it was no big deal, that I could go and that was her recommendation. I've never seen a doctor, clinic or health professional recommend that someone who is suspected of having such a serious disease for some, to go there in person and that's okay, as if there was nothing (not being a hospital / specialist office in the area). Here's my thoughts on this establishment. Are they really concerned about the well-being and health of their patients? I'm going to stay at home, without medication for who knows how much longer (something that also interferes a lot in my routine), but I refuse to put the LIFE of others at risk. If the clinic doesn't have it, I have that responsibility. Before scheduling your appointment, think about whether this is the conduct and care you would like a clinic to have with you, your relatives and friends... If I weren't reporting this nonsense here, maybe no one would know.