Varejão Moto Peças - Contagem - MG

Fair price and differentiated service.

Top top top....... Great professional mechanic. The super polite attendant. I went to exchange some parts. get out of there with even a tire change. Super I recommend

The guys treated me really well and were very helpful. And to complete there is the addition of a singular friend GILMAR MECÂNICO, Gilmar who owned the motorcycle Gil guy, serious, upright, and a professional who needs no comments.

Top. great service great quality of service and great variety of parts well located

As for the parts, ok, but the service... It leaves a lot to be desired, I think they are more concerned with chatting than a good service. I think star days is still a good assessment.

I was very well attended at this store, my motorcycle had a nail through the tire which the attendant promptly looked at and resolved it without charging anything... I'll be back!

Look, I believe the store is even good, but when the customer is a layman, the service does not present quality, I have a Yamaha Fazer 250 L Edition 2016, on the recommendation of a friend, I decided to take my motorcycle for a "review premium general" which is what they call in the workshop in question, that is, it is the most complete review that is offered there, this type of review, as far as I have investigated, would be to disassemble the vehicle, checking all fluids, internal parts, injection, suspension, checking the electrical part, finally everything, another item I requested is the correction of a slack in the rear wheel, so what happened, the bike overhaul was incredibly fast, but the bike delivery was delayed several times because according to them, the service on the rear wheel was outsourced and was late, when in the end I took the bike on the same day, after riding the bike through avenues and streets of the neighborhood to test how it turned out, I noticed a horrible noise in the rear wheel when I was maneuvering , noise the metal-to-metal friction, then I noticed that the brake disc screws were getting into the caliper, imagine if this wheel locks when moving on a highway or avenue... I went back to the workshop, reported the problem and the mechanic promptly resolved the problem, stating that the company that made the correction to the wheel was at fault, I left with this problem resolved, a few days later I realized that the front shock was leaking oil, I returned to the workshop again, after a long time waiting, I was informed that the retainer should be replaced (remembering that the motorcycle supposedly went through a premium overhaul, and this was not identified during this such overhaul), after authorizing the replacement of the retainer, I was informed that in the It's true the damper tube was scratched and that's why it was leaking, and to solve the problem, it would be recommended to change the damper tube, I didn't authorize the exchange of the tube and strangely, it didn't leak anymore, with that I already found much stranger, was this review really done or did they just take my money and look at the bike from the outside? because none of this has been identified before, not to mention that the bike was delivered dirty, dirt from old grease, which as far as I know, in a general premium overhaul the bike comes back totally clean even under fairings etc, so after this stress and suspicion, at the direction of my lawyer, I asked the employee to give me the invoice of everything that had been done in the vehicle to protect me from possible subsequent problems and also to request in court the damages and losses that I would suffer, when done , I was approached by the employee of the company who asked me if I was not satisfied with the service provided (an absurd question of this), when I informed everything that was causing my dissatisfaction, I thought that everything would be resolved, but nothing was done, the me that the invoice was generated but they weren't able to print it, I found it even more suspicious, because they didn't give me the invoice before if it was already printed, the invoice is consumer's right and it is the company's obligation, otherwise it is characterized as tax evasion, it was then agreed to send me the invoice by email later, I then received the invoice with a date after the execution of the service, that is, the note had not been generated as informed to me, end of this chapter. A couple of days ago I noticed that my accelerator is locking, another serious risk, I didn't take it anymore to "Varejão moto Peças", I took it to another workshop, where I was informed that TBI was the one that was braking due to dirt and not the cable. accelerator (changed in the "premium" review) as I thought it was, that is, I had to pay for a service that I had already paid for at the claimed workshop and which was not done, with this I can conclude that at least in my case I had a terrible customer service, misleading service. I don't recommend the place. Be careful with what is offered and what is actually done.