VITA Hospital Veterinário 24h - Santos - SP

They took care of my dog ​​Crystal, in her hospitalization in 2020, and continue to take care of it with great affection and respect to her tutors... thank you, to all Veterinarians.

The clinic has an excellent structure and this is unquestionable. But the mismatched information between the teams, I don't know if due to shift changes or whatever, meant that my mother (65 years old) could not visit her hospitalized kitten, who died two days later. The picture was serious, we were all aware of it. Dr Amanda made this clear during the consultation, prior to admission. But he said vehemently that due to the pandemic, visits were prohibited. So we were at the mercy of medical bulletins… We were informed that we would receive, with each bulletin, a photo or video of the kitten. We were later informed that there was an Instagram page that would post the photos and videos. The cat was admitted on Sunday afternoon. During the evening bulletin I asked a few questions and was ignored in the last one. On Monday morning my mother asked, almost begging, for a photo of the kitten and had the answer: “as soon as possible we will publish it”. On Monday night a story was posted on Instagram (if the kitten was so bad they wouldn't publish it, right?). And even on Monday night they made 5 video calls to my mom on Instagram. She was in the shower. When she asked if something had happened, the answer was: “how can I help you?”. Hey, the clinic that called! And then he replied that the clinical picture remained the same as in the 8:00 pm report (handed to me, at my request. But they didn't need to respond with hostility to an elderly woman). I have a print of everything! The situation was very serious and on Tuesday morning she died, without seeing my mother, without my mother seeing her. My mother with 3 doses of vaccine for over 3 weeks. I went to write this on Instagram about the lack of humanity with the tutors and they just deleted it and got blocked. Good Bolsonaro government, good censorship, good clinical attitude that is incapable of dealing with conflict and criticism. Dr Melissa, who claimed to have called me on Monday night (no, she didn't call because I'm advised of any attempt to call and I'm also a telecommunications specialist, it's my job) this time contacted me. Among apologies, he tried to put the question of whether or not I had attempted a visit on my back, something that had already become very clear on Sunday, during the hospitalization process. By the way, I didn't keep the copy of the document I signed. I didn't see the blood transfusion happening, we couldn't follow up on anything. As guardians, we have the right to have duties and fulfill our obligations: to pay. This was done. A daily rate of R$490 without the right to visit in a controlled pandemic, with people vaccinated. Other clinics are allowing it, once a day, following protocols, with shorter time, anyway. In fact, over the phone, I made it clear to Dr Melissa that I have no doubt that Mimo got the best possible treatment, but she didn't like my behavior because, according to her, we could solve it differently. Which way, over the phone? What to do after death? After the non-visit and the suffering caused? But as they are averse to criticism, I inform those interested that yes, VITA is very well structured, especially with regard to the ICU. Just be aware of the issue of hospitalization, visitation, if allowed or not, as they are divergent on this. And demand the Invoice, they are reluctant to provide. I charged 4 times. Once in person and three times via WhatsApp. The conversation is saved…. And they even released the grade, missing an exam, I called to charge one more grade. It's the kind of thing we shouldn't even ask for, only the clinic issues it, period. Humanization was lacking for us. Now I want to see the clinic behave here as it did on Instagram: delete this comment. ———- Reply to clinic response: The mourning for the loss passes. What does not go away is the indignation at the bad treatment received by us, tutors. On top of that, they are insulting. But I know how to proceed. Success to the best clinic in Santos. I'm glad I live in São Paulo. Many here, certainly, give from a thousand to zero and Mimo just didn't come here because she was very weak.

If I could give less 5 stars, I did two ultrasounds with the report of a bladder stone on my kitten, I took the treatment to another vet and she actually had a huge lymph "cancer" in the bladder, zero for you, I was outraged ...

Excellent service and services, fair price too ... I only consulted and vaccinated my dogs, but the clinic is a veterinary hospital with ICU, complete! I recommend everyone ? ... Excellent

Definitely the best veterinary hospital in the Baixa! My cat was hospitalized there and they post pictures and videos all the time, they send 3 reports a day! The service is really different, I've never been so well attended. Other than that, they are very attentive and patient in explaining everything straight to us! I highly recommend!! I will never take my animals anywhere else!

My son had a horrible cough in the middle of the night, I never had to take him to the emergency room and I didn't know of any 24-hour veterinary hospital in Santos. I looked it up on Google and VITA had good recommendations, so I decided to take a chance and pray that it would work out. And it worked out great! We were attended by Dr. Amanda who took care of my son very well, with all the affection in the world and explained to us everything that was happening. Thank you very much from the bottom of my heart for all the assistance! I know I can count on you and any problem with my boy, we'll be there.