Academia Contorno do Corpo - Unidade São Lucas - Belo Horizonte - MG

The service provided by the academy is getting worse and worse. Every time I try to resolve any issue in the administrative sector, they only create problems for me and say that nothing can be done about it. Service, bad. I definitely don't recommend it.

Long, inflexible plans. Abusive prices for shorter plans. The value to work out on a monthly plan reaches R$400. They only offer an annual plan in January, with no other possibilities that you don't need to leave a kidney. Super poorly trained attendants. Contract full of pranks and hidden fees.

Had a package before the pandemic. It had 2 months to close before the pandemic started. When I returned, I went to the gym and they made me sign a contract where I was aware that I had until December of the other year to return and do this 2 and a half months, when I returned I didn't even check the record because it was closed again. I returned at the beginning of November and today I was informed that simply my 72-day package was over and that it would be validated as I had signed the contract only that it wasn't passed on to me and after all it hadn't even started. When I returned the second time to validate I was informed that it would start counting in early November 2021 and to make matters worse the person who was at the reception on the day never even got up from his chair and never looked at my face, I agree that you have to keep the distance but it was awesome, cold showers in the gym, there is no alcohol at the reception, only in the stretching hall, there is not even paper to clean the appliances, they say they provide shampoo and conditioner but there is only conditioner in the 2 containers, there is not enough professional to look at the students where the instructors are overwhelmed and just can't keep up with the demand. The quality dropped a lot in every way. In terms of poor quality requirements, it is rapidly gaining from the P**ti*** fitness gym

Reception service is terrible and the coordination even worse, they don't solve your problem and even hang up the phone in your face. They are charging me a CANCELLATION fee for a plan that has ended. I was intending to renew on a cheaper plan, but they are charging me this fee so that I can later renew on another plan, with another value. I don't recommend it, not worth the headache. There are other gyms nearby.

Definitely the worst customer service experience I've ever had in my life. Run away from this place!! They just want to take your money! If you request a refund or have any problem you will not be answered!!! I've been trying for 6 months to get a refund for the cancellation that was requested in December of last year. A tremendous unwillingness to solve, a swindle, terrible employees. Everything is inaccessible!!! I've never had so much trouble for something so simple!! Not worth it! Horrible gym... small... few equipment! A lot of headache for zero return! Not worth it!!

The gym itself the instructors are excellent! But cleaning leaves something to be desired. They don't clean very well, bathroom 1 time a month I think they should wash with soap and water, I have already complained 3 times about the shower that was leaking water to the place where I change clothes and no cleaning, total neglect. I don't use the bathroom anymore because of the hygiene. But who has to take a bath there, I feel sorry for it.

Complaint! Today I was on 12/28/21 at the São Lucas unit for physical evaluation. They called me to confirm presence what was done. I arrived at the site 7 minutes late for evaluation due to a big storm that was in the region. I could barely see through the car window, the rain was so heavy! I have pictures to show and my entrance to the gym confirms my little lateness. The evaluator Ivan goes down to reception after the receptionist gives me a form that I already filled out when I enrolled at the gym, delaying me even further. It was 10 minutes late and the evaluator Ivan did not want to see me because he had another evaluation at 18:30. Folks Where have you seen such a lack of sensitivity between you and your client? How persuasive and friendly you are to sell an annual package and if you want you can have a little sense and sensitivity to deal with such an ATYPICAL situation! New Year's Eve, the city is empty, I rescheduled personal appointments to attend in the middle of 12/28 for a physical evaluation, with no one at the gym and a delay of 7 minutes due to a STORM, the person cannot attend me! And they even give me a repeated form to fill out! How absurd this is! I honestly regret having closed with you! This is not the first time I deal with the lack of education of professionals. If it were an ordinary day I would understand. But in the face of such a storm, couldn't they understand a delay of 7 minutes? Couldn't they call the next person to be evaluated if they could wait 10 min if there was a small delay due to circumstances and if with the rain they would even go to smooth it? Because everything was stopped! The receptionists pretended that nothing was happening and stayed there chatting, chatting even with students and did not reschedule the next assessment much less asked what was going on. Is this treatment just because the evaluation was courtesy of you? Before, the treatment couldn't be so bad. Not to mention that I waited more than 30 days for a vacancy to be evaluated. Now in January I just want to see if they will be able to fit me in after 7 pm, which is the time I have available for work. I have no doubt that this is an excuse for a lazy and unwilling employee! In view of this, I feel disrespected, so far I have not been able to do a physical evaluation, they only did one Simple card that even an 80 year old makes! Not to mention that the receptionist still tells me: couldn't you get there earlier?? As well? They didn't mention any of that that I had to arrive before 18:00 and that 1 min of delay was not tolerated. Terrible! Terrible! I don't trust you and want to terminate my contract.