Academia Pratique Fitness Centro Contagem - Contagem - MG

The structure of the gym is not good when compared to other units of the practice. The ceiling has already fallen several pieces and this is disrespectful to the students. The weight room is small. What saves are the group classes with Fernanda, which are excellent.

I didn't like the service, the instructor only came over to talk about my sister-in-law's mask who was doing the exercise, she saw that we were having difficulties (obs, it fell, a little below the nose) and she didn't even ask about help we were going to CV with her, she came out walking. Anyway, I won't go back there, I recommend Blindagem, which is in the center of Contagem and the professionals are excellent.

My dissatisfaction in the gym is the dirty bathroom, they take a long time to do maintenance. There's a vase that's been out of order for more than two weeks! I am satisfied with the teachers all attentive and always ready to assist us. I love teacher Fernanda's collective classes!

The gym is leaving a lot to be desired. Whenever I went to the sound systems, I never had any support from an instructor, so I got pain in my knees and spine, I chose to do gymnastics because of these events and more, when you use the device, there are always students talking on the cell phone and taking a selfie, interfering with yours. schedule because I work and I have schedule to fulfill. The gym you have to keep dribbling the leaks when it's raining, the bathroom is terrible. With so many units in various cities, are they all like this? Our money is sacred and hard-earned so we don't have any support.

The gym has an excellent space, modern equipment and great service from all the staff! Professor Giovanna is a sweetheart, super motivates me, doesn't let me fail, helps me a lot with the machines and makes me fall in love with exercises every day! Thank you to everyone involved in my process, I found the right place and people for it! Professor Frederico Santana is super attentive, dedicated and always willing to help us! Regarding the reception (Bárbara Vitória), note 1000, wonderful service!

I want to record my dissatisfaction with this unit, this one in particular leaves a lot to be desired, as does the Eldorado unit. Few machines, very few dumbbells and the support given by the instructors and others cannot be compared to the other units. Older appliances are horrible as they are already worn out. Dumbbells in small quantity, such as mounted bars. The instructors and reception were very weak, I was there for less than two hours, three instructors: one was complaining about how tired she was and the other two commenting about a girl who was doing the wrong exercise and none to correct. When I needed support, I had to go to reception because the three simply disappeared and I looked for the weight room and aerobics part, I didn't find them, I asked at the reception and the receptionist Ricardo, had to call for someone to come help. I've been to other units and I only go if it's the last option or to use cardio equipment. Even if it's a franchise, I think it's valid that Pratique takes customer complaints into account, since the standardization of the units counts a lot for our satisfaction. I attend the Prado and Santa Efigênia units more often, I only have the same praise.

The Centro de Contagem unit is good, but it needs a "love", because it can and needs to improve! Compared to other units it leaves something to be desired in the structure. The collective classroom is small and still full of other equipment that shouldn't be there. The sound is always a problem and the air conditioning works reasonably well in dance and gym classes. When it rains, it's chaos, because of the leaks. The return of requests and complaints simply doesn't happen (they just record the information and then they don't give you any more return/feedback regarding the request or complaint and/or suggestion (in the central), already in the unit it opens O.S that take forever and not always (I opened requests in March/22, and until today I have not received a response). As for the evaluation and training update on the App, until today there hasn't been a month that hasn't taken more than a week to update the training, since the exam I always have to receive by email, because in the App it doesn't register (at least mine no). However, there are also positive points, which in this case are some employees, such as: Duda (who, despite being an intern, helps me with the greatest patience in performing the exercises and corrected if necessary). Which is good for me, because, in addition to not liking to train, I don't want and can't invest in a personal, so I can achieve my goals, so, in my perception, even those who don't have a personal should not have their performance /results hurt by this. And because I already have some injuries, it is important to follow up with a professional in the area. Sometimes I even choose to go when the gym is crowded, for the simple fact that I feel comfortable and not embarrassed by the way Duda treats me during the exercises. As it has happened more than once at other times… But, obviously I would like to take advantage of the times when the gym is more empty to train… anyway… About group classes… Fernanda Viotti is excellent in gym class, she makes a “clown”, but she rips her skin off”; and, don't scream no to see what happens (lol lol lol), the dance class with her is also very good. Another professional that stands out for me is Daiane, besides being a very good person, she is an excellent professional. I love her dance lessons! There's something new every week, and the fact of being concerned with what each class likes and wants to learn, listening to suggestions, recording classes, for me is a differential that counts a lot. She observes everything even without us realizing it, her simplicity, sympathy is contagious. (They should even put another schedule for her on Friday in this unit). Anyway, I started out very focused, hoping to reach my goals, but I confess that now I'm very discouraged in the face of everything that has been mentioned before. Opening new units is important to expand the network, however, the unit in the center of Contagem does not seem to have the same importance as the new units, as if it were just another number and what the unit's customers think does not matter and/or does not has a sufficient number to listen to our requests, suggestions and/or complaints. It's very frustrating and discouraging. I'm going to end my contract, but most likely I won't renew it... however, if there were some improvements and if I could only buy group classes (without weight training) it would be a case to think about, because I really like the classes of these teachers, other than that, in my In this case, it is not worth renewing the contract. In addition, the academy should have other smaller membership options (monthly, quarterly and semiannually). As for the receptionists, they serve us well, they know the regulars, and they do their part in what we ask for. The only suggestion is that they should enter the classes to record the videos of the group classes (as happens in other Pratique units). The night cleaning girls are very good, it improved well after they changed. So that's it, the Pratique network is very good, however, the Centro de Contagem Unit needs urgent improvements! Listening to customers is essential!