Aguiar Farma - Fortaleza - CE

Best prices

Embarrassing, the situation that my husband was exposed today in this pharmacy, we are already filing a complaint with the responsible bodies, and I kindly request the network's email, so that it is notified about the measures that are being taken. Because DEBOCHE E DESTRATO, it was not one of the brands of this chain, store of Av Independência, Quintino Cunha, person who identified himself as manager for the position he holds is not properly prepared, because someone who treats a serious situation in an ironic and inelegant way , has no preparation. Pharmacists who don't even want to provide CRF, I don't understand why, because we are going to open the complaint in the same way. I'm just complaining because CANSEI, CANSEI, CANSEI, to see my husband being dislocated when he goes there and always revealing, on the penultimate time, it was horrible, now don't worry, BECAUSE IT WAS THE LAST.

1 star is still very much, with such a lack of respect for the client, I asked for an asthma medication at 7 am and 8 am had not arrived yet, better to die than to ask at that place, worse that I still called and the employee said that I had already left, my house 4 blocks away, total lack of respect with the client, if it is a case of life or death do not ask here, because you will die!

Today I went through an embarrassing situation, at least, at Aguiar Farma, Av. Independência, 941. I have been undergoing hormone replacement treatment for over 10 years and I never had any problems with the prescription for the medication. Then, tired of being embarrassed and humiliated, I decided to open a complaint and asked to speak to the store manager. The employee Raimundo introduced himself as a manager, explained the situation and asked the pharmacy to inform me the name and CR of the responsible pharmacist so that I could open the complaint. He asked for a moment and the pharmacist himself returned. I asked his name, but he responded by asking what the problem was. I explained to him ALL the problem, but he continued claiming that I would need to renew the purchase prescription (?!). I argued with him that it would not be possible, first; a purchase recipe is not renewed, as the recipe entitles me to a box with three ampoules, when it ends it is a new recipe for a new purchase, and second; there was no rule that stipulated how much time I have between one application and the other, except the doctor's minimum recommendation, 20 days, and common sense, no more than 45 days. He continued to insist on denying the application, but I explained to him that I was no longer interested in being a Aguiar Farma customer, but rather complaining to the Consumer Protection Agencies. HE DENIED to pass on the information, even though he knew it was my right to be aware of this information, claiming that as I did not allow him to help me by showing him the recipe, he would not inform me. It was at that moment that the manager got back into the situation, claiming that the pharmacist was right and that the pharmacy was positioned in his favor, and the words he used were in the tone of DEBOCHE and IRONIA. I was surprised that this attitude came from the store's MANAGER. I insisted again with the pharmacist that he passes me his name and CR, but he claimed that it was me who did not want to be helped, as he did not want to show the prescription. I argued with him again that this was the third time that this type of situation had happened and that I would now file a complaint. He continued to refuse. Then I asked manager Raimundo if that was the position of the pharmacy, and again with a mocking and ironic tone, he answered "yes" in favor of the pharmacist. I turned my back on both of them and when I was leaving, the manager Raimundo said "bye-bye!" low but enough to hear it. I turned around, pointed a finger at him and replied "I'll remember your irony when I open the complaint". Remembering that at no time did I lack respect or politeness, I only raised my voice when the same thing happened with the other party. And what I want with this complaint is to alert the public as it REALLY is the attitude of the professionals at the store at Av. Independência and I need the email from the direction of Aguiar Farma because I am opening a complaint with the ODC's.

Very good prices, including the service.

Great place, super affordable prices.

Great Pharmacy, Excellent Service. We place an order and then we are served. Attentive and Educated Attendants. I RECOMMEND!!!

People don't buy from this pharmacy, I bought several products that are already moldy and they don't want to change the product because they think they have to keep the invoice all the time, I know they know that the products there are no good, I bought a paint I opened it and the dye didn't come and they know that I always buy from the card, I'm an old customer, they know that I buy there and they have the FACE OF PICK not to change the product, at these times they want to be straight, but if it was one of their relatives, they would exchange. They don't even deserve a star, they lost another customer!!