ALINHASETE PARTS AND SERVICES - Sete Lagoas - MG

Very polite and competent staff, very willing to solve your problem.

Certainly super indicative. I was attended by David who, by the way, was extremely attentive and careful with my car. It resolved all my doubts in detail. I am very satisfied with the service provided and I will definitely return.

Too expensive they invented a person to change everything I thought I'd better sell the car lol

There you will find original parts with full factory warranty, great service.

Great reference for alignment and balancing of your vehicle, specialized service, agility and quality in service at a great price.

I took my car to change trays and other things they needed, it was the first time and I am very satisfied with the service and service provided, they are all very polite.

The service was excellent as in all the times I did the maintenance in this workshop. But the highlight is the service provided by the professional who registers in the workshop (she works on that side at the entrance to the workshop), very cordial and assertive when it comes to passing the information in a clear and objective way. 1000 stars for her. On the other hand, the one who works at the reception had a frown on her face, and what was worse: After spending a high amount on my card, she said that the maintenance price was wrong, asked me if they had given me a discount, implying that the service would be more expensive than what was swiped on the card. He kept calling other people at the store for a conference and the customer there, unable to leave and still almost having a heart attack thinking he would pay even more for the service. And to add to the disaster, she even looked at me and said "You have to check it out right?" What did you mean by that?... The company is excellent, but guide this employee to be more cordial, and above all... Do not hold this type of conference in front of the customer, because in addition to being boring waiting, it is embarrassing to think that you will pay more for a service that is no longer cheap. Even because, it had already done the maintenance with the approval of the OS sent by WhatsApp, if the amount was wrong, by law the company could not charge the customer after prior approval, execution of the service and payment on the card... And at the end of the story, the cashier said she would charge the card separately, passed the parts and then the labor... She did the math about 5 times on the calculator dividing the total value of the OS (parts X labor) , and ended up charging R$18.00 more that I didn't check at the time because I was in a hurry, since this employee delayed me due to her conferences on the value of the OS. However, the registration professional identified the error and the other day called me for the refund to be made. Due to this disastrous service at the cashier, I thought of giving this channel a 0, but I reflected that, given the quality of the service and the exceptional service of the professional who makes the registration, it would be unfair for the entire team to pay for just one of the employees to make a mistake in the way to deal with the customer. Furthermore, I hope that this long statement can serve as a reflection so that this employee can improve her service, because I believe it was not because of the intention to harm, but because of a lack of feeling to work in the trade, which can be improved with guidance and experience. in the field of work. At the same time, it can also serve as an incentive for those who received positive feedback. Without further ado, great company, congratulations to the whole team!