ÂNCORA AUTO CENTER - Rio das Ostras - RJ

Excellent service, trained professionals and fair price.

Horrible, charged and did not perform the service correctly I got the loss

Great service

Great as always. Technical capacity; promptness; great service ; honesty ; punctuality and fair price.

My car arrived with a problem and left with others. LOOK FOR ANOTHER MECHANICS, PESSIMP PLACE

I was at the store 11/03/2021 and they were scheduled for Monday, 8:00 15/03/2021 I took it on time, in no time did a mechanic talk to you to listen to the vehicle's problems, just the secretary, I passed the list to solve it, abs light, air bag, change the grinder and homocinetics, and spend the oil change budget, I said that I took the car a short time ago and that I was shaking between 40-70 km, that I had already changed the left side (grinder, homocinetics and balanced wheels) and also said that 4 scanners had already passed in the car and found no problem in the ABS, including some recommended reprogramming and it was for this reason that I went to the store, on the recommendation of another mechanic, the other services I took advantage of to see since the store was nominated and I thought it would be a nice service, but it was not what happened, despite leaving the car on Monday at 8 in the morning the budget was only given to me on Tuesday 16 in the afternoon and there was no specific service of those that I spent, looked at the part of low and only changed bushings, axial, oil change, belt and tensioner services of the car, it wasn’t the specific services I asked for, so I questioned, and how much is left to solve abs, trizeta, homocinetica, and air bag that was the that I ordered, and said that I would go to the store the other day to decide what I was really going to do, and the prices for some pieces in the city were unrealistic, and that some pieces I would buy and take there to do later, so I arranged the parts of the services that I authorized to be done. Then they gave me the price of the ABS service, which said that it must be an internal problem (the scanner didn't charge anything, same thing as the other 4x) or reprogramming and that it would cost R $ 680.00 reais, but did NOT guarantee that it would solve the problem. problem, but they would still charge, they said it cost to do online access, I said, but paying 680.00 to not solve the problem, it is very expensive, if I charge only online access I pay if it does not solve and if I solve it I pay the 680.00, which was refused, upon refusal I was frustrated, for such a high price for an unsecured service the solution, even so I was still deciding whether to do it or not, I wanted to talk to the person in charge to find out if it would be worth it. sorry for the risk, but I couldn't answer it, I went home and left the parts to do the services, and the attendant sent me a zap saying that I was going to charge me for the scanner that found nothing and didn't solve anything, and I questioned, because his scanner showed the same as the other 4 I show ue didn’t solve it, so they will decide that i should remove my vehicle from there and look for another place, because i did it, but i found a tremendous lack of consideration for the customer, i bought the parts, went after, warned that i wouldn’t do all the services they they said, I was always clear, now after I bought the parts for a service that doesn’t take 2 hours to be done, I was asked to remove the car, as I hadn’t yet decided to do the 680.00 reais service and I complained about charging the scanner no solution, since it was the fifth time that the scanner was being passed, if you had talked to me I would tell you all the errors I had in the car system, which would be reading the air intake on the engine, air bag and abs or accusing the scanner , I went there to solve only the abs, and I was going to spend 610.00 labor, because I was also going to change the car locks there. if it was already good I don't know, what I know is that my experience was terrible. I lost 3 days and left without a solution. Summary: I went to another mechanic, and the parts they requested to exchange were all good, only one hood of one axial was bad, and the other was just missing a clip, I ended up spending 190 reais on parts, and I should have spent 40.00 on just an axial hood this for that service. I do not tell anyone about the workshop, and the blender, homokinetic, including the blister tulip was really bad and they claimed that this part was good, and it was exactly what I had asked to change, now I am happy to have removed the vehicle and I don't recommend the workshop to anyone.