Arusha - São Paulo - SP
4.7/5
★
based on 8 reviews
About Arusha
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Contact Arusha
| Address : | Arusha - R. José Paulino, 762 - Bom Retiro, São Paulo - SP, 01120-000, Brazil |
| Phone : | 📞 +97 |
| Postal code : | 01120-000 |
| Website : | http://www.arushamodafesta.com.br/ |
| Categories : |
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Maria Aparecida Silvestri Monteiro on Google
★ ★ ★ ★ ★ |
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Lincoln Prado on Google
★ ★ ★ ★ ★ |
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eliana maria da costa on Google
★ ★ ★ ★ ★ Super b tratada,amei
 Super b treated, loved
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Monica Camara on Google
★ ★ ★ ★ ★ Experiência sempre favorável, Suely e Rita, sempre dispostas e solicitas com as clientes, sorrindo e se interessando realmente em nos propor um look apropriado e na moda!! Adoro, sou fã e fiel !!
Always favorable experience, Suely and Rita, always willing and soliciting with customers, smiling and really interested in proposing an appropriate and trendy look !! I love it, I'm a fan and faithful !!
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Davi rogerio Alves Feitosa on Google
★ ★ ★ ★ ★ Depois comentarei, localização rua José paulinio, 790 .....
Then I will comment, location José 7, São Paulo Street .....
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Denise Gomes Gati Amaral on Google
★ ★ ★ ★ ★ Fui super bem atendida pelas vendedoras, super atenciosas! Tem variedade de modelos dos vestidos e o preço é justo!
I was very well attended by the salespeople, super attentive! There are a variety of dress models and the price is right!
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Stephanie El Hayek on Google
★ ★ ★ ★ ★ Atendimento excelente, as meninas são super atenciosas. Tem bastante variedade de vestido e a qualidade parece ótima.
Excellent service, the girls are super attentive. There is quite a variety of dress and the quality looks great.
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Bruna Pontes on Google
★ ★ ★ ★ ★ Nunca mais voltarei à essa loja!
Em Mar/20 eu comprei um vestido de madrinha para uma festa que aconteceria em Abril/20 porém como todos sabem nós tivemos a pandemia, que ocasionou em Lock down e como a maioria dos casamentos, esse também acabou sendo o adiado.
Neste ano, com a liberação das cerimônias, após mais de um ano, o casamento foi remarcado para Set/21, nesse período eu engravidei e o vestido não mais me serve, esperei o início desse mês para retornar à loja e verificar se podia ser feita uma troca por outro modelo, estando disposta até mesmo a perder parte do valor pago no modelo anterior, pois preciso de um vestido que me sirva confortavelmente, e hoje 08/09/21 fui à loja e expliquei a situação à duas funcionárias que me atenderam muito mal e fizeram pouquíssimo caso da minha situação, por duas vezes pedi para falar com o gerente, porém houve a negativa com a justificativa de que sabiam que ele não ia autorizar a troca mesmo a mercadoria estando com etiqueta, sem reparos e em perfeitas condições.
A minha indignação é pela falta de empatia de respeito com o cliente, e por terem se recusado a chamar a gerência, pois se a pessoa responsável me dissesse pessoalmente que não seria possível eu entenderia e até mesmo poderia escolher outro modelo da loja, mas destrataram uma possível cliente como se eu tivesse culpa pelo adiamento da cerimônia.
Comprei meu novo vestido em outro loja onde fui muito bem atendida, agora tentarei vender esse vestido antigo pra não sair 100% no prejuízo. Parabéns às funcionárias da Arusha pela empatia e péssimo atendimento ao cliente ??????
I will never come back to this store!
In Mar/20 I bought a bridesmaid dress for a party that would take place in April/20 but as you all know we had the pandemic, which caused Lock down and like most weddings, this one also ended up being postponed.
This year, with the release of the ceremonies, after more than a year, the wedding was rescheduled for Sep/21, during this period I got pregnant and the dress no longer fits me, I waited for the beginning of this month to return to the store and check if it could be made an exchange for another model, being willing to even lose part of the amount paid in the previous model, as I need a dress that fits me comfortably, and today 09/08/21 I went to the store and explained the situation to two employees who they served me very badly and took very little account of my situation, I twice asked to speak to the manager, but there was a denial with the justification that they knew he would not authorize the exchange even if the merchandise was labeled, unrepaired and in perfect condition. conditions.
My indignation is due to the lack of respectful empathy with the customer, and for having refused to call the management, because if the responsible person told me personally that it would not be possible, I would understand and even could choose another model from the store, but they were abusive a potential client as if I was to blame for the postponement of the ceremony.
I bought my new dress at another store where I was very well serviced, now I will try to sell this old dress so I don't lose 100%. Congratulations to Arusha employees for their empathy and poor customer service ??????
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