Atacado Barbosa - São Paulo - SP

First I come to congratulate the seller Yasmin.... Because she was attentive with my requests and thus clearing up some doubts I had. And congratulate Atacado Barbosa for the promotional prices it offers. Thank you in advance for the wonderful service.

Terrible service, delay to respond ZAP, there is never anything, sellers do not even know what they are selling, horrible, the budget then, slk two days to send, material to be removed then in the store, an endless delay, I go to 1000 volts, leader profile , now wholesaler Barbosa , slk has had a heart attack just hearing that name !

Excellent service, seller Enzo served us very well and met the promised delivery time! In addition to the deadline, the price is also very good! I recommend the wholesale barbosa and ask to be attended by the seller Enzo!

I bought a window for a room that I made for my daughter and as I was in a hurry I researched the free market and bought it in this Atacado Barbosa where I warned that I needed it with a certain urgency where I spent seven working days and they did not fulfill this commitment and they were rolling around passing other dates to delivery of the material until they cancel the purchase, a total lack of respect for the consumer.

I would not recommend this company even to my worst enemy. When selling, they serve in a cordial, helpful and polite way. But.... I will make a brief report for those who are reading this comment to understand why I don't recommend this company to anyone: My first contact with the company took place on 08/18/2021, a quotation for the purchase of hardware in the total amount of R$ 24,540.40, with the negotiation with the seller Guilherme, we closed the order. This request to which I sent the entire drawing of how the mooring of the columns and shoes should be done. The agreement for us to close was the delivery deadline that I was promised of 05 days after payment, a deadline not honored by the company. On 09/01/2021, Ms. Ana, who identified herself as the company's Manager, calls me informing me that the amounts transferred at the beginning were wrong, and that delivery would not be possible without me paying another R$3,000.00 in addition to the difference of values. After so many clashes with the work stopped and paying the day the machine hits the stake, on 09/03/2021 they delivered the hardware, and another surprise occurs to me the shoes came totally divergent from what was requested, I contact Mrs. Ana and she informs me that the drawing I sent of the mooring was not explicit about the form of mooring (I will attach the drawing for you to evaluate, and then draw your conclusions about a company that works with hardware and, I did not know how to interpret). This information that, after a while, the seller Guilherme himself assumed that it was his fault that he did not send the assembly diagram for the expedition (They will understand later why he assumed the error). After going back and forth and as I could no longer waste time with the work stopped, I ended up paying for the reassembly. As I am Brazilian and I never give up, on 01/14/2022 I send a new quotation for hardware, and the seller Guilherme answered me, “Actually, as I would know that their budget would be a little lower than the others, I would just get it for the purpose of negotiation with other companies”. But then came the salesman Guilherme, making me a million promises saying that the company's flow had been altered, and that deliveries were no longer being delayed. That the company started the current year with a restructuring of its logistics, etc. In order for me to give another vote of confidence in the company, to help him in this purchase due to his earnings backed by sales commission, “At this moment he informs me that the problem that occurred in the past was his fault, as he had not sent the scheme to montage”, and that this would no longer occur that would follow the montage closely. As their budget had been something around R$900.00 the lowest I made the mistake of closing with them again. But before closing on the day (01/17) I called Manager Ana, to validate the information passed on by Guilherme and she confirmed it to me, and I was categorical with her that it would only close if it was delivered to me on Friday( 21/01) and he confirmed to me via WhatsApp that he would deliver on the date I requested without fail. And how would it not be a surprise or would it be? Delivery did not take place I sent messages to both and no one replied. Today (24/01) I managed to speak with Ana on the phone and she gave me millions of explanations and apologies, just like the first order, and no delivery. 1 - They sell and then buy from the supplier, a company out of stock. 2 – There is nothing to trust in this company, credibility is not their motto. 3 – Always the fault of the delay in delivery and the supplier who did not deliver the goods (They should sell what they have in stock, or inform the customer that they cannot meet the requested deadline) 4 – Millions of promises are made to sell, after the sale the customer no longer exists, it was just another number in the amount. 5 – The economy that at first seems tempting, but later you will notice that the inconvenience caused in the after-sales is not worth it. Now you understand why the beginning of my report was the phrase “I don't recommend this company even to my worst enemy”.

Bad experience! Guilherme what happened to my order (SALE 151983) made on 02/15/2022 ??? You confirmed on Tuesday that you would deliver on Friday (18/02). I told you I hired a bricklayer to work on the weekend!!!! On Friday (18/02) at 1:30 pm you AGAIN confirmed that the order would be delivered on Friday (18/02) !!!!! Only at 16:45 did you say that they would not deliver? The bricklayer stopped taking other jobs to come and do mine. TO HONOR my COMMITMENT I had to pay the mason's daily rate and wait who knows when for him to have an agenda for me. You need to be aware of the impact you have on the lives of others. Wow, it was 1:30 pm when I asked if you were going to deliver! If you say you weren't going to deliver, there was time to go back and buy somewhere else. This type of service is TERRIBLE.

In view of the above fact and so many recommendations alleging delay in delivery of material and the same recurring problem (mechanical problems) I will not even report my problem. I'm opening a store of more than 150 square meters in the middle of the pandemic and not because my product is good, it's because our customer deserves excellence in service, and the customer is the one who makes everything happen, meeting the demand reflects and implies in business growth.