Base - Ipatinga - MG

I have never used any benefits I have already sold my vehicle but have already been trying to cancel for two months I cannot get the attentives to see the message and does not respond to poor and visual service

Worst of all, my car has been in the repair shop for 3 months waiting for parts and it was a light knock, every day I call and every day and a different excuse. My car was stopped for 1 month in my house and is in the garage for 3 months and until today nothing, if you want protection, go far from the "VEHICLE PROTECTION BASE"

I'm just giving it a star because there's no way to give it zero. I ADVISE THAT ANYONE THAT IS THINKING ABOUT INSURING THEM WITH IT, GIVE UP BEFORE IT IS LATE, BECAUSE WHEN THEY NEED IT WILL PASS A LOT OF HEADACHE. It has been almost 4 months since I activated the insurance, to be more precise on 12/23/20 and until today the service on the car has not been ready (changing the tray, painting the wheel, changing the bumper and 1 tire, balancing and alignment). Due to the delay resulted in more services, battery replacement, and in the repair of the mechanical part they lost the cover of one of the car's reservoirs and this caused the liquid present inside the reservoir to be contaminated, in which case it will be necessary to change that fluid. . Even though the car is in the workshop due to the delay caused by the base, the monthly payment slips continue to arrive, I questioned this and I was told that I must pay them even my car being in the workshop, at that time I didn't let any of them pass the date expiration date, but I think this is a total disrespect, because I have to pay insurance for a car that is 'stuck' in the workshop, without me being able to use it. I am calling every day to check on the progress of the service, and very often I have to call several times to be able to talk to someone, and when I can talk there is always some reason to delay the delivery time. According to the mechanic and the torchlight, the service would not take even 2 weeks to be fully performed, but due to the lack of commitment and interest of the base delivering the necessary parts for the repair makes it impossible for them to speed up the repair. Even many times I had to act as an intermediary because they didn't even know what problems they had with the car, I always have to keep calling and talking about the problems that still have to be solved, almost every time I called, wanting to know if one specific problem had already been solved and I was told that those responsible were not even aware of the problems and again I would have to go through all the bureaucracy to send to the financial officer to approve and quote parts, which took at least 2 days to approve then it still took a long time to deliver to the workshops. I am tired of the delay and the lies, even once I was told that one of the pieces had already been ordered and after a few weeks I went personally to find out what the problem was and ended up finding out for themselves that the pieces had not even been made. purchased, nor even the financial one had passed yet.

Terrible service..my car is in Lah to be fixed for 4 months and still nothing! The guy from the outsourced repair shop called me and said he would stop the service in my vehicle because there was still some pending matters to be resolved with BASE..it had been 10 days since he was negotiating with BASE and he says that they didn't give a return to he... for this reason he stopped the service. This shows the total disengagement of BASE (does not give a workshop) with its members

DO NOT HIRE! RUN AWAY FROM THIS FRAME! WE HAVE BEEN A MONTH WAITING FOR THE CAR TO TAKE THE CAR FOR REPAIR. THIS COMPANY IS A FAKE. ONLY SERVES TO CALL WINCH. Updating: three months waiting

I triggered the deductible that my vehicle was totally lost, it took 136 days to pay a part of the indemnity and the second part is still pending, and in the contract "the payment can be made twice within 90 days" I'm trying to solve it in a way peaceful, however, the collaborators do not attend me, they do not answer me, the situation is very difficult. Do you want an advice? stay away from this "company"

I'm having a terrible experience. My car was crashed and to this day it has not been released for repairs. We call to find out about the process, the employee does not always attend, he is in attendance, he is willing to give feedback and does not give any feedback. And another is just an employee who answers whether or not you are released, you call other people, but don't know how to give the feedback that we need an insurance company with only one person responsible for this, very poorly managed. I do not advise anyone this insurance company. If someone tells you, don't fall for it. They make light of our lack of respect. This is called a lack of professionalism. Another thing can only complain by giving a star. Even at that they suck. Because what I'm going through doesn't deserve any stars. I'll have to give a star to get published.

For the love of your car, don't put it in that association. I'm 3 years old and just now I needed them to solve a problem and as they changed employees, things are only getting worse, I feel this even more when I needed a return and only 2 days later and they still responded in an unsatisfactory way. It's up to them to charge, but terrible service in Ipatinga, I don't recommend it to anyone, I'm leaving the base for disappointing in addition to the online service now in person too. Want vehicle protection? Pass away from the Ipatinga vehicular base.