Bufalogrowler - Belém - PA
4.4/5
★
based on 8 reviews
Contact Bufalogrowler
| Address : | Bufalogrowler - Tv. Barão do Triunfo, 3093 - Marco, Belém - PA, 66093-005, Brazil |
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| Phone : | 📞 +9987 | ||||||||||||||
| Postal code : | 66093-005 | ||||||||||||||
| Website : | http://www.bufalogrowler.com.br/ | ||||||||||||||
| Opening hours : |
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Thays Ribeiro on Google
★ ★ ★ ★ ★ Ganhei um copo e percebi que o mesmo estava com uma avaria (descascando na boca do copo), ao entrar em contato com a empresa a mesma disse que não faria a troca pois o mesmo era personalizado (feito por eles) e que EU deveria ter prestado atenção na hora da compra e que era só um "detalhe de fabricação". Fiquei bastante decepcionada com a postura da empresa, em nenhum momento pediram desculpa pelo produto vendido e ainda projetaram para mim a culpa de não ter prestado atenção na hora de comprar, apenas quiseram me dar um reembolso de R$25 referente a personalização e depois pararam de me responder! Então fica a dica para os futuros clientes, ao comprar prestem bastante atenção no produto e deixem para personalizar depois (ou não façam) pois a política de troca da empresa é péssima e ainda podem colocar a culpa em você.
 I got a cup and realized that it had a malfunction (peeling at the mouth of the cup), when contacting the company, it said that it would not do the exchange as it was customized (made by them) and that I should have paid attention at the time of purchase and that it was just a "manufacturing detail". I was very disappointed with the company's attitude, at no time did they apologize for the product sold and even projected the guilt on me for not paying attention when buying, they just wanted to give me a refund of BRL 25 regarding customization and then they stopped answer me! So here's the tip for future customers, when buying pay close attention to the product and leave it to customize later (or don't) because the company's exchange policy is terrible and they can still blame you.
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Brenda Souza on Google
★ ★ ★ ★ ★ Lugar bom, mas o atendimento deixa muito a desejar, pelo valor do produto o mínimo era termos um bom atendimento.
Good place, but the service leaves a lot to be desired, for the value of the product the minimum was to have a good service.
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Inara Santos on Google
★ ★ ★ ★ ★ Lugar ótimo para tomar um chopp com os amigos,sem contar que é diferenciado já que levando seu copo ou sua garrafa da marca do local você só faz encher e com aquele desconto.
Great place to have a beer with friends, not to mention that it's different since taking your glass or your bottle of the local brand you just fill it up and with that discount.
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Francimeire Campos on Google
★ ★ ★ ★ ★ Ótima opção pra quem quer beber uma cervejinha oi chopp. A carne é de ótima qualidade. Fomos bem atendidos. Achei os bancos, do lado de fora, meio desconfortáveis, pedimos pra trocar, fomos para uma mesa na parte de dentro e foi ótimo. Outra coisa que me incomodou, foi o tanto de gente vendendo coisas e outros pedindo. O que interrompe as conversas.
Great option for those who want to drink a beer or chopp. The meat is of excellent quality. We were well attended. I found the seats, outside, a little uncomfortable, we asked to change it, we went to a table inside and it was great. Another thing that bothered me was the amount of people selling things and others asking for it. What interrupts conversations.
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Douglas Caleja on Google
★ ★ ★ ★ ★ Além de venderem os melhores copos, o lugar é super descolado com uma vibe bacana e bebidinhas delíciaaa!
In addition to selling the best glasses, the place is super cool with a cool vibe and delicious drinks!
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Mágna Coeli Pereira Magoga on Google
★ ★ ★ ★ ★ Top
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Yan Corpes on Google
★ ★ ★ ★ ★ Top!
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Kerri Brown on Google
★ ★ ★ ★ ★ EDIT: After just three months with the bottle, the cap broke. I was told at the store that they would not be able to give me a refund, and that they would not have extra parts for another two weeks. Would not recommend.
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Good quality product, but the customer service is horrible. We went on a Saturday and were all but ignored by the people working there. They had a very limited selection of colors, so we ended up choosing what was available after being told that "that was all they had left."
We were satisfied with the product and went back to the store a few days later, only to see that they had completely restocked their collection. The woman helping us was once again extremely dismissive and did not seem to want to help at all. We left without buying anything.
I contacted their customer service asking for a refund. If I'm paying for a product at this price point, I expect good customer service. I was told that they could only give a refund in the form of store credit for defective products, which is ridiculous.
Obviously a lack of concern about their customer base.
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