Casa do Ovo - Sumaré - SP

great service

Large and airy store! Service note 10

Great service, attentive staff as well as working with a good quality product

Two weeks ago, I bought the egg there as a medium and now comparing the difference between the average and egg bought at the supermarket and stark as you can see. Feeling injured !!!

Seeing the comments posted here, I noticed that it wasn't just me who felt this way, deceived, because I also bought eggs at this establishment. That was sold to me as a medium, and it was not medium but small. The girl charged me the value of the average egg and I received the small one. I only came to notice at home, because I compared it with others I had. That's why we often stop shopping in the neighborhood and buy elsewhere. It gets hard to trust like that ?

My friends, and with great regret that I use this channel to leave my dissatisfaction, I was already a customer of that establishment, until last week, I went to buy 3 cartons of eggs, which I usually get "" medium eggs "", when I see the medium egg carton I thought it was much smaller than I usually buy, but as it is packed by a film, I had no way to get and value it better in my hands, so I asked the attendant to show me the "" small eggs "', but I was informed that was missing, so I ended up taking it !! But when I got home and took it out of the packaging, I was careful to weigh it on my scale to know in fact that I was buying medium eggs, but unfortunately due to the weighing that was 0.44 g I was sure that the cards that were sold to me were small eggs, and I paid for the middle eggs! Then I was careful to call Mr. Antônio who is the owner of the establishment to report the fact, and at first he was guided by a few grams would have to have the middle eggs that I bought it, and according to information given by him and that it matched with what I already had, it was that I could not have less than 0.55 g which is the weighing of the average eggs, with that I took the photos and sent to Mr. Antônio, waiting for a position of that company, but I didn't understand why the attendant told me that they were not having small eggs, and the 3 cards they gave me were small !! After everything cleared up, I waited for a position from Mr. Antônio, but as I bought it on Saturday, March 20, 2021 and until Friday, March 26, 2021 in the morning, I had no position, I sent a message that was very poorly answered in the tone that he would come to my residence to bring me the biggest egg "" quoted Jumbo "" for the matter to be closed, only when he arrived at my residence, it was from an ignorance to the point of leaving the egg carton on the wall , and when I opened the gate he told me that he didn't even want to talk because he was out of time, and he got in the car without even portraying the problem, so I felt very offended to be right and not have the respect that a consumer deserves to have!! for having paid for a product and taking another one of lesser qualities and less value !! Well this is my outburst and I hope that no one goes through this embarrassment !! Thanks for the attention of all consumers !!! I sent the reply by email to Mr Antônio, I just want to make it very clear to all consumers, that if we choose a medium egg carton, we have to bring a medium egg and not a small egg, I believe that Mr Antônio said that he had more eggs to choose, yes I chose medium I paid for medium and I took the small one, that's the question, which perhaps Mr. Antônio still couldn't understand !! And it could possibly have happened to other people who did not have the opportunity to verify the mistake made, and proceed in the same way to be able to be legitimately portrayed and replaced by the product that had been purchased and paid for by the consumer !!