Casa & Mobiliario - São Paulo - SP

Horrible. No commitment to deliver what they sell. They set dates for installation and let them know at the last minute that they won't. Total regret of having chosen this place to make my and my son's room

Bad service, no on time delivery and assembly, disappointed! Do not give feedback or support, I am trying several inconvenience due to poor service, for lack of delivery of parts I have the office stopped, u neglect. Word of mouth is the best and worst advertisement ...

Another company with no commitment to customers, before buying that wonderful service, after you have paid, problems start, deadlines are not respected, communication is extremely difficult, I return even the most difficult calls, my technical visit just forgot to consider one beam in the kitchen design, that is, the project was changed and the postponed deadline was clear. I DO NOT RECOMMEND

I was very disappointed, delivery time of 40 days, I asked for urgency because I needed to change, besides not being able to speed up the assembly at all, they still delayed the date combined, I do not recommend the company !!!!! Unfortunately it was a disappointment !!!!!

Poor quality, do not deliver what they promise, absurd delay in delivery date, complete amateurs in the business. If you want quality, good service, deadlines met, don't go there. Do not be fooled by the few complaints in Reclame Aqui, because as I said, they are new and amateurs. Don't be alarmed if the store name changes. They do this to "clean up" the company name.

Customer service before purchase is perfect. Delivery and after-sales service are terrible. Deadlines are not respected by far. In addition, those responsible for after-sales do not return contacts as promised. If the consumer does not go after it, there is no answer. The quality of the furniture, so far, has been good, but I had and I am still having problems with missing accessories for more than 2 months after assembly. It's cheaper than the market average, but for all this headache, I don't recommend it.

Post sale terrible! More than a year awaiting the completion of furniture that made half (if they made half) left without doors, without the stones ... At the time of selling the service, a thousand wonders, promises and more promises, but when it comes to fulfilling what has been agreed, NOTHING! Each day a different excuse, is problem with carrier, change in operational, problem with supplier ... I NEVER INDICATE, EVER !!! Update 08/08/2019 - The case has been brought to justice, since what we were promised has not been fulfilled at any time. They didn't deliver everything, they didn't finish the facilities, we were totally in the hands of this terrible company. Total regret in doing business!

We did two deals with the company, one for furniture and design for my entire apartment and the other for the kitchen of my mother's apartment. The initial presentation was satisfactory in both, but the project planning left something to be desired (we only found out about this after it was delivered, when, for example, we realized that they did: - lockers over 2m high for a person of 1.55m; - used doorknobs that when they were positioned tear the clothes when you are washing the dishes; - cabinets that made it difficult to install clotheslines; - a planned space for a dishwasher with no indication for sewage and water outlets; - doors over 2m that warped in less than 3 months of use, which might not have been like this if they had indicated the installation of a part that calls for a stretcher. - cupboards without a support base on the floor that have warped and are almost falling down in less than 3 months. The surprises and disappointments arose as soon as they started having to deliver what was agreed. Delays and more delays, it was about 3 months of wear and tear in contact with the company. They set a date and time and did not comply. At one point the excuse was a delay in delivering the materials from a distributor. When the materials finally came (about 1 month after the agreed date, the material arrived missing parts). Only one outsourced installer was placed to do all the furniture installation of an entire apartment, imagine the delay to complete a work (3 months of installation). In my mother's project, also after waiting weeks of delay for the delivery of materials (parts from the cabinets), the material delivered arrived with the wrong color of the contract, it was light and it was delivered dark. Failure of the company to request the material. Even so, we agreed to leave it dark. Both projects had third-party installers who arrived 2/3 hours after the agreed time. There was an installer who scheduled to go, made us stay on duty at the work and just didn't show up. Immediately after the installation was completed, new surprises began. Closet doors getting out of order, falling, breaking, dropping pieces. The installer blasted the pieces while installing the cabinet hinge position. Pierced more than 5 times to try to get the position right, didn't align the holes and with that the hinges overloaded and in less than 1 month, these hinges already gave way. Fact that caused the end of the closet mirror to break. Doors with mirrors ready to fall to the floor in less than 4 weeks of use. Fortunately, after 9 months of the agreed date for the start of the installation, both projects were finished. I do not recommend it, because the company is disorganized, has great customer service in the purchase, but during the execution of the contracted project it leaves a lot to be desired. Promised quality is not delivered. And the wear and tear and headache to solve the problems is not worth it.