Centro Clínico Itavuvu - Sorocaba - SP

A lack and respect for what they do, every month they are receiving it. My wife had a gynecologist scheduled for May 12th and then when he went to look at the application the consultation disappeared once again summarizing he had to schedule it again only for June with another doctor, and neither accuses nor speaks the reason that they deselected they always make it a shame if I could give the 0 star it would give ..

They cancel the appointment and are not satisfied, my wife had a gynecologist scheduled and when she entered the application, not surprisingly, the appointment disappeared.

Terrible! They cancel several of my appointments that I had been waiting for months, and they didn't give me any satisfaction! And just when I call there, they say they have no time! Size disrespect! Tremendous lack of organization!

My complaint is with Doctor Clovis (medical clinician) he schedules his appointments by appointment and when he attends them he sees everything late and is still rude to the client, I do not recommend this doctor

I made the agreement with Intermedica a short time ago. So far I'm just having bad experiences. I recently went to a gynecological consultation at the Clinical Center with Dr. José Valentim Cavaletti, I left the office crying and horrified by his treatment. From the moment I entered the room, the Dr answered me dryly. I went for prevention / Pap smear and asked questions and a possible treatment for my problem, PCOS - Polycystic Ovary Syndrome. I took previous exams (one of the exams, the last one, was requested by another average of the Emergency Room, on a day when I was feeling unwell, with pain and vomiting, a transvaginal exam and a blood test were requested to know if the IUD was in place and discard a possible pregnancy) when the doctor saw that the request was made by another doctor, who was not the one who asked, he scolded me as if he were talking to his wife or daughter, telling me that I do not have to go through another doctor if not him, I have to choose only one professional. I explained that it was late at night, I had to go to the Intermedica Emergency Room because the Clinical Center where he works doesn't work until late, and that I wasn't able to find a day/time to spend with him that month, even though I explained he was rude, totally ignored. During the collection/prevention (as if it wasn't enough to be something that is no longer easy for us women) the Dr did everything very quickly, making it painful, I couldn't say anything because the impression I had is that if I said it, he'd be angrier still and would increase the coarse tone even more. I tried to talk to him, ask questions about the best treatment for PCOS (other than the contraceptive, because it does not treat, it only delays the growth/enlargement of the cysts) I explained that I would like to start the treatment even with the IUD to see if there was stimulus, if there was a result, I would ovulate again (the IUD I use is not hormonal, it is copper) and if I ovulate again, I would like to remove the IUD and then start trying to get pregnant. He refused to undergo treatment and told me rudely: "take the pill and period, there is no treatment" (I know there is no cure, but there is treatment because I researched about it and I have friends, family members who underwent treatment, after a while they managed to get pregnant) . After 7 years of waiting, now would be the time for me to start treatment, but I left without hope. Before this last appointment, I only saw him once, the first time I was seen normally, but this second time, it was terrible!! I don't know if he was having a bad day, if he had a fight with his wife, co-workers, children, I have no idea, but I'm sure of one thing... THIS CANNOT BE DONE WITH A PATIENT!! If you're having a bad day, no one but yourself is to blame for it, taking out frustrations on the other/patient in the workplace IS UNETHICAL, NO LITTLE PROFESSIONAL! I left there very sad and crying. This last experience (in addition to others at Intermedica), made me think about changing my plan, I pay more, but I won't go through that again!! I'm not unique and exclusive in the world, I didn't want a 5 star service, but the least I expected was to be treated with respect and politeness, I would like to have been attended by a PROFESSIONAL and not a frustrated doctor who takes out on patients!! Terrible care provided by this physician DR JOSÉ VALENTIM CAVALETTI.

I went with my son to an appointment with this Dr Clovis, while waiting I saw two people give up on waiting because of delays. One of them was a mother who had a time to breastfeed a baby. With great patience my son waited a little longer. My son is calm to talk and the doctor stupidly told him to talk faster.

How can a company, or rather its entire network, be so mediocre? There is no commitment to the customer, it does not appear that we are paying, and the SUS service is certainly much better. They don't meet schedules! My fiancee made an appointment at 10 am, and it was seen 40 minutes later. Lobby crowded, lamps burned out, exterior falling apart. Oh, and when you want to cancel your agreement due to the mediocrity found in all sectors (service, professionalism, and the like) there is a fine, for this reason, you are obliged to keep them during the period of your agreement. a very sad and chaotic situation that could be changed with good management. Both this clinical center in question, as well as the intermedica, have to improve a lot!

Terrible!!!! I had an appointment SCHEDULED for 15:10, it's 16:16 and I still haven't gone to the doctor! Absurd! That's what we pay.... bad service, delay, lack of professionalism! If we miss, or are late, we can't make the appointment again, but on the other side, can we wait for more than 1 hour?