Certisign Certificadora Digital S-A (Recife) - Recife - PE

Lousy service over the phone. I asked the same question twice and they hung up on me. I ended up doing for another company. I do not indicate!

Out of nowhere the token key goes out and the only option that Certisign offers is to make a purchase voucher. So I will have to do the entire scheduling process and have to go to the accredited to register the new certificate. He was not even able to send a technical visit to Certisign. Total neglect with the customer who was harmed by a problem caused by the provided token.

At that time quarantine this company is not using the technical and technological devices to solve customer problems .. The only number available for connection is that if the cell phone plan does not account can not complete the connection .. Nonsense!

Precarious service and it would work with ill will, I ended up hiring the Certipe service which I recommend a lot. I got there at certsign and the attendant yesterday, January 30th at 8:30 am said that she wouldn’t attend me because I didn’t buy the certificate through the website that should be like this first, so I went to competitor Certipe and did everything on time without bureaucracy and great service. I do not recommend the certsign are very arrogant.

(1) Poor service! You spend an hour on the phone, in a long line, and at the end you get to an answering machine that doesn't have the information you want. (2) I held the meeting by videoconference and in the end I was not given Code 1. They sent code 2 by email and now I have been trying to get in touch for code 1 for two days.

When it comes to selling the certificate it is wonderful, but the support is zero. They sell a cloud certificate that keeps giving problems, they don't have technical support, I can't speak on the phone. I DO NOT RECOMMEND CERTISIGN! I recommend making certificates with Valoriza Certification located in Shopping Recife, the girls there are great!

I bought A3 certificate through the online platform, to avoid face-to-face attendance and unnecessary exposure, since I have serious kidney problems. After that, I send the data to the email. As it was A3 Token, I didn't realize that digital media was missing. I get a call confirming the data and asking if I have digital media. Since I hadn't tried it, I bought it separately. I sent the voucher issued by the website itself to the same email. On the same day (Thursday) I am attended online, the certificate would be ready by Friday. So far so good. I'll go on Monday. When I got there, to my surprise I was not ready, worse, I stayed in a small room with five more people and only one attendant, super helpful and turning around to the maximum to attend everyone. My case was just to arrive, sign the protocol and leave, which had not even happened to someone else who arrived and left without any problem. Except that my certificate had not been issued, I was waiting for 1h to discover that: 1. They did not issue, through negligence; 2. The email in which I demonstrate the purchase of the token had arrived; 3. I was attended by the lady exceptionally well, but the store was so poorly structured that I lost my mind, they wanted it because they wanted my order number. Only I didn't have it and I had no patience. They should have, after all, been issued an NFE with my data, and not a mere NFC without identification; 4. To resolve, I had to log in with my Certising acc on their website and SHOW that I had paid. What were you thinking? Scammer? It was only R $ 45.00, did you insist on that? I had a treatment that was not consistent with what I expected, because in connection with the superior of the only collaborator she insisted on knowing the order number, but it was only to show that the order was paid, nfe issued, to see that everything was OK. In other words, lack of organization, lack of commitment to the client and pimple treatment. Did you suspect you were going to take a R $ 45.00 hit? Oh really? Did they arrest me there and make them wait for it? In the beginning, it took minutes to "find" the order for the paid token, then they claim they didn't receive any email from me (a lie, because I have saved it here in the outbox), finally, we reached an understanding that could log into their PC to show that I paid for the token - as I went to get it there, I thought it would be quick and I didn't take my cell phone, hence the stress, besides the wait. Highlight that I had already bought 4 A1 certificates (3 PJ and 1 PF) last year with them, so I went back to buying this year. But after that? I will never do business there again, nor would I recommend it to anyone, on the contrary. Ah, to make it clearer, I was attended at the time of the COVID-19 relaxation, there were 5 people in their little room and only 1 attendant turning around in a thousand. Never more.