Città Smile Institute - Rio de Janeiro - RJ

I had a Lousy experience with this clinic. First of all, it took me weeks and weeks to be able to make an appointment. Bearing in mind that the person hired for this NEVER answered me, even being online on instagram and whatsapp. After almost a month I managed to make the long-awaited appointment. However, arriving at the place, which by the way is quite confusing, as it has several blocks, stores, etc. And the craziest thing is that nobody in there is able to inform things. That the mall employees. Well, I called the office to try to find myself and the person who works there was confused when explaining where I was. Anyway, after about 10 min running I managed to find the place. And as I was about 20 min late (I even sent a message warning), I said to meet at least my boyfriend. Finally, chat goes, chat comes, the attendant simply turns to me and says: your dental plan, unfortunately, does not accept here. Seriously! I had no action at the time because I was already stressed because I could not be attended, as well, for having been a crucis way to find this place, and in the end I still hear it! Since I sent my card, as well as my boyfriend's card on the day I made the appointment. She even called me to confirm the data, even though I sent the photo. In other words, this attendant is totally unprepared for the position she holds. In short, she made me a clown, because she only checked my ID card when I arrived at the office. And he also told me: see if he accepts down there, because his plan is very new. It was unbelievable! Seriously! I don't know what planet these people live on. People's lack of professionalism, empathy, education, etc. simply doesn't exist anymore! I wasted my time, missed work, spent money going to the place, stressed, in short, all of this because of the terrible service from this receptionist. That sure is burning the name of that office. Because today there were 2 people, tomorrow they could be different. And the most bizarre is that I don't even know if the dentist is good. And all this because of this professional, who should pay attention to her role, treat customers better, in short, have more responsibility with her work. Because this is difficult for many people! Finally, here is my indignation and alert to the owner of the office when choosing people to work. Because if the reception is like this, it is frustrating for the client to want to proceed with his treatment in this type of establishment. Here's the tip! There were several successions of errors. And that certainly must be habitual, however, not all people have the bag to come here to register. But mine is here, and very well placed!

No, I traveled 48km, paying a toll on the Rio Niterói Bridge, spent gas, spent parking. to come and make me a clown at the time. The wallet was sent more than a week ago and everything was OK. And when I arrived at the office, the receptionist pretended not to understand, informing me that she only checked her wallet right now. and that it was a new plan and that he didn’t accept it and sent me down to another floor of the mall, to see if another office accepted. well, what were you talking about last week if everything was ok? detail: whatsapp is always online, instagram always online. you ask question asks question and nothing. it takes forever to get a response. so much that he managed to irritate me like no one, to the point of writing this complaint.

I scored extraction and made me wait more than 1 hour besides pushing expensive treatment off plan