Clinic Medical São João Jardim - Guarulhos - SP

Terrible to make an appointment, only on the answering machine and the line drops all the time...... Horrible

Telephone service is terrible, it takes a long time to answer when it answers it leaves us on the line to finish another one and it always takes a long time not to mention that the call always drops

Today, 11/30/2020 the service at the São João Peppers clinic is terrible. I made an appointment with the pediatrician at 9:30 am and I was not seen because of the messy delay. A lot of people waiting for a delay in the service until those who had a health insurance. There were so many children to be cared for that I was looking like upa São João. In the end I wasn't seen because of the delay I had to leave. Besides, the attendant didn't even know my schedule. The São João clinic was already good.

I went to an appointment on 12/22/2021 in which I was asked for some tests They made me a budget that was totally unrealistic, I did it for half the price. Now I want to schedule the return within thirty days, which is a right who assists me, they told me that I have no right because the exams were not carried out there, they said I had to pay again, I pay elsewhere but I won't go back there. My indignation is here, that is, they tie you from all sides,

I have been to this clinic for about 6 months with Dr. Thais, who is a great doctor. It is located near the 7th Civil Police Station in Guarulhos. This clinic is in my opinion the best neighborhood clinic in the city. I just don't give 5 stars due to the lack of vacancies for certain specialties and they often don't answer the phone when we call, or they keep us waiting for more than 10 minutes.

Terrible service over the phone, I tried to make an appointment with an orthopedist and when questioning the opening hours, the attendant said it's on a first-come, first-served basis and the time is until you have a patient, what do you mean? Then, for example, you leave work and when the orthopedist arrives he has already left, what do you do? Improve this terrible service of yours!

I come to report my experience at the Jardim São João Unidade Bom Clima Medical Clinic and take the opportunity to record my complaints, so that a responsible superior can come to solve and work towards improvement. I have been undergoing treatment with controlled medication with Dr. Dermatologist Thais Bello for a few months and every month is extremely exhausting, because they never manage to schedule me, I try to schedule from the day I go to the appointment until the day they decide to schedule me, I lose a lot time calling almost the whole month, this wear and tear is every month. The person who uses controlled medication cannot go without taking medication. It is absurd, totally beyond understanding. How can they not schedule an appointment every 30 days?! There has to be a control for those who need control recipes 01 time a month. Sometimes, I call the day I went to the appointment and they say they don't have an agenda for 30 days after, I call after days, as instructed and they want to schedule me with almost 40/50 days after my last appointment. They claim that they can't see me in less than 30 days because that way, the Dr. does not receive the value of my consultation from the insurance, if I don't respect that deadline and they don't schedule me within 30 days or a little more because they never have an appointment. THERE MUST BE CONTROL. The service sector needs training to perform the service in a cordial way, politely in order to resolve possible issues with patients, sometimes, the attendants use phrases like "I can't do anything" as quoted by Cleber, "if you want, go to the office and try", "it's not my problem" among other absurdities that many attendants say. Taking advantage of this, I come to punctuate my indignation with the cleaning assistant, if I remember correctly, her name is Ana, anyway, she's the only one I see there. This lady is extremely inconvenient, she intrudes on conversations between patients, between patients and receptionists, etc. When patients question something with the reception, this lady always intrudes in a loud voice, with arrogance, extremely rude and invasive. She's not at the front desk, but she's always sitting there chatting and being rude to patients. With all this weariness and embarrassment, I always think about the possibility of giving up the treatment or looking for another clinic, but I continue to carry out the treatment with Dr. Thais because she is polite, attentive and transmits to us patients, credibility, motivation and security.