CLÍNICA CARDIOLOGICA SANTANA VITTA SAÚDE-SOMPO SUL AMERICA -MEDSENIOR-UNIMED-PORTOSEGURO-BRADESCO - São Paulo - SP

I want to publicly express here my most intense and profound indignation, in the face of the cruel, stupid and freaked-out way, as the cardio-medical doctor, EDVALDO DO NASCIMENTO BARBOSA - CRM 83.715 The fateful, regrettable, embarrassing and humiliating episode took place at the reception of the aforementioned gentleman, on 12.19.2018, around 11:00 am for consultation and analysis of the exams of my mother, ALMERINDA MARTINS SILVA (87 YEARS OLD) with numerous illnesses; by the way, inherent to your age group. Fortunately, all of them under control; due care and monitoring, maintained over the years. It turns out that in this consultation, after a considerable delay; my mother was called; even having the impression that due to lack of discretion or attention, another patient who arrived later was seen first; and at this point, my mother was already feeling unwell, due to the passage of hours and the inadvisable lack of food due to diabetes. Upon entering the room, the doctor greeted us naturally: - Good Morning: D. Almerinda, how are you? Repeating the gesture with me. Still a little tense from my mother's delay and discomfort, I responded to the greetings: - All right; were it not for the "tiredness"... (Only that, I spoke in a smiling and relaxed way, as politeness dictates and even for the long, respectful and friendly relationship with the doctor; being perfectly possible and acceptable, at that time) However, what was our surprise; the doctor's reaction, as if seized by a sudden psychotic episode, still standing, with his large and menacing bulk, roared: - "CANSEIRA!"... How about, tell me you're dissatisfied, and, look for another cardiologist!... Whoever comes here MUST BE PATIENT!... YOU CAN'T BE IN A HURRY!... After all, there's no appropriate, he is seeing a patient with a "SERIOUS KIDNEY CRISIS" and I turn around and say: "You can leave, because I have to see another patient"!... In the face of such unreasonable ignorance, I had the convinced wisdom to hold myself still and I asked her for an APOLOGY and tried to argue that I hadn't "COMPLETED"; but, only, made a relaxed COMMENT (stripped of any rancor) The disturbed and irrational doctor replied: - NO EXCUSE NO!... And he repeated the same vociferous arguments: - HERE, YOU HAVE TO BE PATIENT!... YOU HAVE TO WAIT!... YOU HAVE TO BE QUIET!... If a patient is in a SERIOUS state....etc. etc, etc. In (70 years, seven children and five grandchildren) of life, and due to the prudent, responsible and ethical posture I have always adopted in life, I do not remember having encountered such stupidity and, due to the same ways of life as my mother, certainly , neither did she, on the eve of her 88th birthday (only child, seven grandchildren and five great-grandchildren) We just felt TRICKED as well as stunned and terrified by such a menacing posture. The doctor must know that his condition obliges us (patients) to strip us of PHYSICAL and PSYCHOLOGICAL PUDITY; never of DIGNITY! After all, in the episode itself, how to JUSTIFY that a patient (client) master of their rights (HUMAN, whose Law is also 70 years old; CONSUMER, ELDERLY...) cannot express their DISSATISFACTION, even in a polite and veiled way; even more so if you pay (and expensive) for a Health Plan, with an SCHEDULE option (LOCATION, DAY, TIME) and with the RIGHT to a service, at LEAST HONEST AND RESPECTFUL. Raimundo Martins.

Bad ? I scheduled the appointment with Dr. Ligia for my son, he goes to the place (he left Tatuapé) and the reception informs that the consultation was cleared and that the doctor was in congress. Guys, how it was cleared if we didn't receive any calls or messages. What a lack of respect for the client, the attendant still insisted that she had warned me, my son still confirmed his number on the form and it was correct. And he received no messages or calls.

I'm suspicious, because I LOVE Dr. Adriana and the clinic! In addition to competence, I have always been treated in the best possible way in all aspects! I indicated countless friend and they all loved it! I keep indicating with my eyes closed!

I have no words to express my satisfaction with the dermatologist, Dr. Josie Salomão! Best doctor in life, very nice and enlightening. It has helped me to take care of my skin in a spectacular way! I am still in treatment, but I would like to record my eternal gratitude to her. The clinic staff is super nice too <3

My experience with the reception was average, it took time because of the system. Very small rooms and many patients, I don't think it would be appropriate with the pandemic we are experiencing ... And my consultation with the gastro was terrible! Totally sarcastic and fat-phobic, I went to deal with a problem and he only knew how to talk about bariatric (of course to earn money) without even consulting my exams, he passed medicines without even explaining how to use them correctly, I had to ask for advice at the pharmacy.

The clinic is excellent, but the difference is up to Dr. Adriana, a competent, dedicated and humane professional, who understands a lot about aesthetics, in addition to keeping up to date, is always available to answer questions and guide her patients. It is clear that your main concern is customer satisfaction. I highly recommend it.

I don't recommend the cardiologist Dr. Oscar Ykari, my aunt consulted in July/21, and it's worse than the SUS, it took about 01 hour to attend because of the delay. Yesterday, on the way back, she was again late, and when my aunt was seen, she didn't stay with her in the room for 10 minutes... For the amount we paid, it's not worth it! It will never come back in service with the same. Edit. Since I can't answer the owner's answer, I'll answer here: Dear owner, you are wrong, because at no time did you say that it was serviced by the agreement... It was in private. Tkss

Bad experience, I don't recommend it. I believe that even a UBS and public hospitals are more organized than this clinic. Reception staff without a mask, claim not to use it because they do not feel well. If a professional who works in the health field does not set an example, how to demand that of the people who attend there. Patients eating fruits at the reception. Full, crowded place. Reception room on average with 40m2 and with more than 25 people waiting, in rows and sitting nearby, do not follow WHO standards. ANSWER to the return written by the clinic 03 days ago: All people who seek medical care, especially in this pandemic period, are because they really need it. No one in conscience would attend an unnecessary place. I admire the health professionals, at no time were they demeaned in my speech, on the contrary, I believe that my admiration cannot make forgotten what I witnessed in this establishment, such as, for example, the receptionist stating that she does not use a mask because she is not feels good, and even the crowding of people in a small room, which is not recommended, something that the administrative with some changes could organize to not maintain the reception with many people (as well as other clinics are adopting). The answer of those dear to my complaint, is wanting to answer my questions by inducing that I said something contrary to the complaint, or to induce the facts, something coherent for a support to the client would be a pleasant and safe return so that the patient has confidence to return. At no time do I want to belittle something or anyone, I just want respect for others, especially in times of Pandemic and in the area of ​​health.