Conserta Sacada - São Paulo - SP

The service provided by JONATHAN and FERNANDO was very well executed. The balcony that was without revision for many years was like NEW IN LEAF after the service and I recommend it to everyone who needs this GREAT COMPANY. It is worth every penny paid and I leave a tip for those who need to do balcony maintenance: BEWARE OF SHORT TERMS AND CHEAP PRICES, as they do not provide quality service.

Excellent service, from the speed of return to the execution of the contracted services. A serious company, with a contract between the parties and that conveys a lot of security. I thank Caroline who was extremely helpful in everything I needed and especially Patrick, a young, punctual, very competent professional who carried out the evaluation and contracted services for the exchange of aluminum profile and polishing.

I had a bad experience with the company. We scheduled for the maintenance of my balcony and they just didn't show up, the other day I had to charge them again for them to come to the place. They didn't visit the site for a quote and so they ended up not explaining what could be done and in fact it happened that it was the unevenness of the glass sheets, and the silicones are already loosening after 4 days of installation.

The service, from the first call to the end of the work, was impeccable. It wasn't a cheap service, but I didn't get a 2nd quote. I even requested a 2nd quote from another company that was indicated to me, but this other company has not responded until today, while Fixes Sacadas has already finished the service. In addition to the well-executed service, the technician gave a class on the correct handling of the glasses. I also thank Amanda, the commercial manager who attended to me. I wish you success.

I hired Conserta Sacada to carry out maintenance on my glazing and I was very well attended at all stages of the process. The commercial manager Amanda was the one who attended to me at the time of hiring and the technician Willian was the one who performed the service. My glazing was installed by a company that no longer exists, I made several quotes and everyone condemned the balcony saying that the solution was to make a new one. They were the ones who were willing to fix it, manufactured all the parts and left everything working in perfect condition, actually better than when it was installed. I hope they continue to provide this high level of service and commitment for a long time to come! I recommend this company to everyone in need.

Do not hire this company!!! On 02.25.2022 I made the agreement and signed the service agreement that provided for the maintenance/revision of the entire structure of the balcony with the exchange of some necessary parts and the replacement of a glass sheet that was cracked. After the contractual agreement, I was informed that a previous visit would be necessary for the measurement of the glass and that after this measurement it would be available for exchange after 15 days. On 07.03.2022 I received the contact from the employee Crislaine to carry out this measurement, which was carried out and the need to change a "guide plate" was also verified. The same contract underwent an addendum on 03.17.2022 to include the purchase of the guide plate. After this process, my maintenance was scheduled for 03.29.2022. On 03.29.2022 no technician performed the maintenance and I only received the contact from Mr. Elias at the end of the day, apologizing for what happened and asking to reschedule this service. This is the first attempt at service. On 04.12.2022, there was a second attempt at service, and the technician arrived at my residence, when passing on the contracted service, it was identified that it would not be possible to continue because it did not have the glass sheet, the main part of the contracted service. Therefore, the service had to be rescheduled again so, according to the technician, “all the maintenance and replacement of the glass sheet can be carried out with one more employee”, since the sheet is very heavy (around 20 kg) and he couldn't do it alone. This being the second attempt. On 04.28.2022, I received a visit from Technician Vinícius, who again, when passing on the order, found that he did not have the glass sheet necessary for the exchange, as well as the guide plate. The agreement was then that the maintenance/overhaul would be carried out and that the glass would have to be sent to the company to have the parts of the balcony glued and only then return to be installed. Here I draw your attention that at no time was this information passed on by any employee. At the end of the service, the technician informed that on the same day an employee would remove this sheet and take it to be glued and that on Saturday (30.04.2022) the replacement of the sheet and guide plate would be carried out. At this moment, a very serious event happened, as no company employee came to remove the glass sheet. I contacted everyone in the company and received information from Ms. Kelly that it would not be possible to withdraw because “it was the day of the company car rotation”. I live in a small apartment and I have a 2-year-old daughter and a cracked sheet of glass weighing approximately 20 kg would be putting everyone's safety at risk. So, I had the need to remove this sheet of glass from my apartment, go down in the elevator and store it in a warehouse in the condominium. Again I emphasize that the sheet was cracked and with that, it jeopardized my safety and that of the resident who helped me. Since then I have kept in touch practically daily with Ms. Kelly in order to find out when this service will be performed and after many comings and goings this service was scheduled for 05.06.2022. On 05.05.2022, Ms. Kelly gets in touch informing me that “The technician destined for my work will not come and will try to relocate another one”. I have not heard back from Ms. Kelly and she no longer gave me any answer via Whatsapp. In negotiations, the service was scheduled for 05.12.2022 (today), but I received the contact again from Ms. Fabiana informing me that the service could not be carried out because “due to the cold weather, the gluing of the glass did not stick” and that it would be necessary to wait so as not to run the risk of the glass coming off. This means that, since 04.28.2022, the glass sheet in question had not received any preparation to be replaced, even though 15 days had passed. A new visit has been scheduled for Saturday (14.05.2022). Update: Mr. Daniel contacted me and the maintenance was done on the scheduled day with technician William accompanied by Ms. Kelly.

They are agile when it comes to closing deals, giving discounts, but they only give you a headache with scheduling and availability. General maintenance of the windows on the balcony was carried out, but one of the sheets would have to be left for 1 day for the glue to dry and they would reschedule its placement with me. So far so good, because I imagined that they would come the next day to complete the project since they had already canceled my maintenance overnight with me because the technician had not finished the work in another residence... but no, **already It's been a week** that I've been having to readapt the function of the balcony because it's without a glass sheet and the prospect of them coming here to fix it is terrible: in addition to having already rescheduled the first visit, the technician was absent without prior notice and no they got no one to replace his service (and not even to warn them, I had to warn them because until then they pretended everything was ok) and the third one informed me that they would come today (25/04) but obviously they didn't. Update: manager Kelly was left out of the situation and today, 04/27, they came to finish the missing service.

Attentive technical professional, explaining the entire procedure and doing everything to solve all the maintenance in the same visit. JONATHAN devoted EVERY period to getting everything right. As requested, even having the surprise of needing to exchange a part.