COPE Ophthalmological Center of Pernambuco - Recife - PE
2.2/5
â
based on 8 reviews
Contact COPE Ophthalmological Center of Pernambuco
| Address : | COPE Ophthalmological Center of Pernambuco - Av. Conde da Boa Vista, 1512 - Boa Vista, Recife - PE, 50060-001, Brazil |
| Phone : | đ +88999 |
| Postal code : | 50060-001 |
| Website : | http://www.copeagendamento.com.br/ |
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Joel Bezerra on Google
â â â â â Pessimo atendimento quer que estar avendo ai .. essa turma cop nao ker trabalhar Nao e ? Tudo cheio de dereito de atendente a medicos mal educados ate parece que agente que vai consultar pelo sus ta pedindo favor se nao kerei trabalha pega o beco ..vou fazer uma reclamaçÔes na ouvidoria
 Bad service, they want to be there.. this cop group doesn't want to work. Isn't it? All full of attendant rights to rude doctors, it seems that the agent who is going to consult for the sus is asking for a favor if I don't kerei work, take the alley.. I'm going to make a complaint to the ombudsman
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Divone Silva alves on Google
â â â â â PĂ©ssimo atendimento!Minha mĂŁe q Ă© idosa foi muito mal atendida no setor do SUS,uma mĂ©dica pĂ©ssima,q nem fez o exame correto,ainda um atendente pegou um papel colocou no rosto da minha mĂŁe e perguntou se ela estava enxergando eu nunca vi exame oftalmogico assim, e ele ainda falou q a gente estava atrapalhando ele porque questionamos o atendimento,quem Ă© SUS Ă© tratado como lixo nessa clĂnica.
Bad service! My mother, who is elderly, was very poorly attended in the SUS sector, a terrible doctor, who didn't even do the correct exam, even an attendant took a paper put it on my mother's face and asked if she was seeing I never saw an exam eye care, and he even said that we were bothering him because we questioned the care, who is SUS is treated like garbage in this clinic.
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Dulciana Monte on Google
â â â â â Marquei duas consultas hoje para mĂ©dicos diferentes, uma para meu marido Ă s 07:00h e outra para mim Ă s 08h00. SaĂmos bem cedo de casa e, ao chegar lĂĄ, fomos informado que os mĂ©dicos nĂŁo iriam comparecer hoje. Um desrespeito total ao cliente, alĂ©m do pĂ©ssimo atendimento.
I made two appointments today with different doctors, one for my husband at 7 am and one for me at 8 am. We left the house very early and, when we got there, we were informed that the doctors would not be showing up today. A total disrespect to the customer, in addition to the terrible service.
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Camilla França on Google
â â â â â A ClĂnica visa a quantidade $$$, logo tenta atender a diversos convĂȘnios, particulares e ao SUS de uma vez sĂł e nĂŁo possui estrutura ou equipe de funcionĂĄrios o suficiente para isso. O resultado sĂŁo pacientes amontoados sem acentos o suficiente, muito barulho, desorganização e uma equipe sobrecarregada, estressada e por vezes grosseira.
The Clinic aims at the amount of $$$, so it tries to attend to several health insurance plans, private individuals and the SUS at once, and does not have enough structure or staff to do so. The result is huddled patients without enough seats, too much noise, disorganization, and an overworked, stressed, and sometimes rude staff.
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Wanessa Medeiros on Google
â â â â â Tive uma pĂ©ssima experiĂȘncia!
O atendimento na recepção foi padrĂŁo, nada a dizer sobre elesâŠ
A crĂtica Ă© sobre o atendimento do mĂ©dico e seus auxiliares.
Primeiro que a verificação do grau foi feita nas pressas, nĂŁo dilataram minhas pupilas, acredito que por causa do horĂĄrio (jĂĄ passava das 17h), segundo o atendimento mĂ©dico, o Dr SĂ©rgio mal examinou, fiz uma queixa e ele simplesmente mandou a auxiliar prescrever um colĂrio lubrificante. NĂŁo passou mais exames, na hora da leitura das letras na placa (ajuste do grau), ele ditava, enfim, o nĂvel da consulta foi baixĂssimo, muitas Ăłticas oferecem um serviço muito melhor.
Marquei a consulta através do Hapvida, o mesmo não nos då mais opçÔes.
Resumindo, nem volto lĂĄ e nem recomendo.
I had a bad experience!
Service at reception was standard, nothing to say about themâŠ
The criticism is about the care of the doctor and his assistants.
First, the degree check was done in a hurry, my pupils did not dilate, I believe that because of the time (it was after 5 pm), according to the medical service, Dr SĂ©rgio barely examined it, I made a complaint and he simply sent the assistant to prescribe a lubricating eye drops. He didn't pass any more exams, when reading the letters on the plate (grade adjustment), he dictated, in short, the level of consultation was very low, many opticians offer a much better service.
I booked the appointment through Hapvida, it doesn't give us more options.
In short, I won't go back there and I don't recommend it.
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Luiz Zito (Bigman) on Google
â â â â â Bom dia.
No dia 14/12/2021,fiz uma cirurgia de catarata na unidade Boa Vista, nesta data foi feito um mutirão.o atendimento foi ótimo como também a cirurgia. No outro dia foi marcada a revisão o problema foi no atendimento desta revisão. Estava marcada para as 16:00 horas, mais fui informado que poderia vir de manhã que seria atendido, como moro na cidade de Ipojuca uso o transporte disponibilizado pela prefeitura, pois não tenho condição financeira de pagar o transporte ate a clinica, o Înibus sai daqui as 02:30 da manhã e retorna as 12:00 horas.
EntĂŁo chequei na clinica as 05:30 horas e ate as 11:00 horas nĂŁo havia sido atendido, fui falar com o medico e expliquei o problema do meu transporte ,a atitude do medico simplesmente foi me dizer que tinha que aguardar e fechou a porta como se eu estivesse pedindo esmola. De imediato procurei o coordenador Sr. Jorge e expliquei o problema a ele que de imediato resolveu o problema, inclusive outras pessoas que estavam na mesma situação foram atendidas eram uns 10 pacientes, dai ficou claro que os mĂ©dicos sĂŁo irresponsĂĄveis , insensĂveis e arrogantes. E que a unidade Ă© bem coordenada pelo Sr. Jorge. Nos que moramos em cidades do interior a maioria depende do transporte cedido pela prefeitura, entĂŁo a direção da clinica deveria dar uma atenção melhor a essas pessoas. Inclusive na hora da revisĂŁo falei ao medico que no lado esquerdo do meu olho estou vendo uma mancha escura meia curva, ele me informou que Ă© normal, sĂł que ate agora a mancha nĂŁo desapareceu.
Como faço pra me comunicar no privado ?
Good Morning.
On 12/14/2021, I had cataract surgery at the Boa Vista unit, on that date a joint effort was carried out. The service was great, as was the surgery. The other day the review was scheduled, the problem was in meeting this review. It was scheduled for 4:00 pm, but I was informed that I could come in the morning that I would be seen, as I live in the city of Ipojuca I use the transport provided by the city hall, as I cannot afford to pay for transport to the clinic, the bus leaves from here at 02:30 in the morning and back at 12:00.
So I checked at the clinic at 5:30 am and until 11:00 am I had not been seen, I went to talk to the doctor and explained the problem of my transport, the doctor's attitude was simply telling me I had to wait and closed the door as if I was begging. I immediately looked for the coordinator Mr. Jorge and explained the problem to him, who immediately solved the problem, including other people who were in the same situation were treated, there were about 10 patients, so it was clear that the doctors are irresponsible, insensitive and arrogant. And that the unit is well coordinated by Mr. Jorge. In those who live in cities in the interior, most depend on transport provided by the city hall, so the direction of the clinic should pay better attention to these people. Even at the time of the review, I told the doctor that on the left side of my eye I'm seeing a dark, half-curved spot, he informed me that it's normal, but so far the spot hasn't disappeared.
How do I communicate in private?
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juscele nascimento on Google
â â â â â Acabei de chegar ao COPE, na parte que atende o SUS, com o meu pai idoso de 68 anos e com catarata, para uma consulta especĂfica. O rapaz que organiza as filas simplesmente nĂŁo me deixou entrar pois disse que era apenas aglomeração. Meu pai alĂ©m de idoso muito debilitado dos olhos. E detalhe, a justificativa foi porque meu pai andou 6 passos sozinho, em um lugar plano. Descaso total. Toda criança e idoso tem o direito de acompanhante, porĂ©m ainda presenciamos fatos desprezĂveis.
I just arrived at COPE, in the part that serves the SUS, with my 68-year-old father with cataract, for a specific consultation. The guy who organizes the lines just didn't let me in because he said it was just a crowd. My father in addition to being an elderly person with very weak eyes. And detail, the justification was because my father walked 6 steps alone, in a flat place. Total neglect. Every child and elderly person has the right to be accompanied, but we still witness despicable facts.
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Cleiton Ribeiro Alves on Google
â â â â â Os trabalhadores fazem bom trabalho, tentam agilizar o mĂĄximo possĂvel. Mas o ambiente da COPE Ă© muito carregado, muitas unidades pĂșblicas sĂŁo mais organizadas e com ambiĂȘncia melhor. Nesse ponto em especial, deveria haver melhoras, pois o que parece Ă© algo bem bagunçado com gente com longa espera para ser atendido. Poderia haver mais alguns especialista para atender Ă demanda, pois tentar economizar nisso acaba por tornar o atendimento ruim.
Workers do a good job, try to speed up as much as possible. But COPE's environment is very busy, many public units are more organized and have a better ambience. At this point in particular, there should be improvements, because what seems to be something very messy with people with a long wait to be served. There could be a few more specialists to meet the demand, as trying to save on that ends up making the service poor.
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