Criary Informática - Aracaju - SE

CORRECTING PREVIOUS COMMENT - PROBELAM PROPERLY RESOLVED My problem reported a week ago reached the owner and was promptly fixed. He was extremely attentive and resolved the incident personally, apologizing for all the previously reported mishap. My equipment, after procedures performed by the owner, no longer needed a motherboard repair and is working perfectly. THANK YOU SO MUCH FOR YOUR ATTENTION, PROFESSIONALISM AND COMMITMENT, LEANDRO!!

TOTAL DISAPPOINTMENT WITH THE COMPANY - HISTORY THAT IN THE LAST TWO WEEKS THE MACHINES ENTER WITH A DEFECT AND LEAVE WITH THE DAMAGED MOTHER PLATE AFTER THE SUPPOSED INTERNAL CLEANING (AS LAST COMMENTS). On 29/04 I left the notebook in the store attesting to a problem with the keyboard, they had to check it until 04/05. On 05/03 they contacted me requesting the password, but until 05/05 I had no return, so I returned, they said they would send me the quote on the same day and nothing, on 05/05 I got in touch again and they sent the budget with technical report that the keyboard was really short and that it would be necessary to replace it. However, highly recommended optional additional services were suggested (internal cleaning and thermal grease change). Confident in the company's credibility and qualification, I accepted the recommendation and accepted the keyboard service and additional services (R$510.00). I was informed that it would take an average of 7 days for the new keyboard to arrive and another 3 for the technician to change it, thus counting 10 days for the service to be delivered, so I waited. On 05/18 I got in touch to find out if the service was ready, I was informed that only on 05/20. On 05/20, the password was requested again, which, despite being the same initially passed, I was informed that I did not give access to do the tests, on the same day I went to the store to remove the equipment and, if necessary, restore the password. I removed the computer and when I turned on for the first time a black screen appeared with an error on startup, I sent a message informing me and at that moment I started to suffer with the delay in the RETURN BY WHATSAPP. So I tried again turning off and on the machine and after several black screens, about 20 minutes later the computer turned on, so I erased the messages and continued to use it. During the weekend the problem persisted, he called others hours he didn't care. I MAKE IT CLEAR THAT WHEN I ENTERED THE COMPANY, THE NOTEBOOK DIDN'T PRESENT ANY INITIALIZATION PROBLEM, IT WAS ON NORMALLY AND THE DEFECT APPEARED ONLY AT THE TIME OF ENTERING THE PASSWORD WHEN IT WAS CONSTANTLY TYPING THE NUMBER 9. I notified the problem and was only replied that the service had a 3-month warranty that I would take to the store, so I did. But before that I already received messages from the supervisor informing me that the problem had nothing to do with the job done. I went to the store, the receptionist turned on the machine and verified that an error message was actually appearing on the HD and also noticed that even the housing was poorly fitted. I left the machine for analysis (05/24) and again I had to INSIST TO HAVE A RETURN which despite being scheduled for 05/27/I only had it on 05/29 even though I was working with the equipment. I was surprised with a new budget with a report that attested a defect in the motherboard, with a repair of R$545.00 with no guarantee of a solution. I went to the store, when talking directly to the technician, he told me that he would prioritize my service and that on 05/31 he would give me a return. ONCE AGAIN I HAD NO RETURN AND TO COMPLETE I STILL NEEDED TO COMMUNICATE ALL THE TIME WITH A RECEPTIONIST WHO LAUGHED AND MADE MY ANNOYMENT AND DESPERATION TO KNOW THAT MY MACHINE WAS BEING LOST. When talking to the technician, he said he would return the same day and again they closed the day and nothing. WHEN CALLING THE SAME RECEPTIONIST, SHE DID NOT PASS THE CALL TO THE TECHNICIAN, AFTER INFORMING MY NAME SHE SAID THAT IT HAD ALREADY PAST OPENING HOURS AND THAT I DID NOT KNOW IF THE TECHNICIAN WAS STILL IN THE STORE, I ASKED HER TO CHECK , ONLY AFTER 10 MIN DID I NOTICE THAT SHE TURNED OFF THE PHONE AND NO LONGER ANSWERED THE CALLS. I CAME IN CONTACT THROUGH THIS WAY, BECAUSE I'VE NOTICED OTHER COMPLAINTS IN THE LAST TWO WEEKS ATTESTING THE SAME PROBLEM (ENTERS AN ADDICTION AND LEAVES WITH A BURNED PLATE) AND I SAW THAT IT APPEARS TO BE THE OWNER THAT ANSWERS. LEANDRO I HOPE THAT THIS MESSAGE REACHES YOU AND THAT I CAN EFFECTIVELY SOLVE THIS PROBLEM!!!

Good service, well located, exceptional service and, most importantly, honest. I had a problem with my notebook's motherboard resolved... It's not any place that fixes motherboards. A special mention to the technician FRANCISCO who, in addition to being very capable, was very patient in explaining everything to me.

IF IT WAS POSSIBLE IT WOULD BE ZERO STARS! I sent a video card to perform a concert on 06/04/2021, the video card had 4 BIP's in a row and there was no video, two days later they returned informing me that they needed me to take the complete computer to evaluate the card, I was surprised, as a technical assistance that claims to have a reputable test bench? Still, I sent the complete computer, on 06/09/2021 they sent a report stating that the problem was the burned out processor (CPU) and needed to change, I was in a deal via whatsapp, at that time I called them and asked to speak with the person. technician, after much discussion, and me stating that the computer had no other problems and that the defective part was the video card, and that any other problem would have been caused by them, he was left to re-evaluate the machine. It ended that the computer "returned to work"! Then, on 06/10/2021, they sent another report in which the solution was to carry out the Reballing process, with a budget of R$ 630.00. Upon approval of the service, the payment of a deposit of R$ 100.00 would be required. The amount was paid and then 30 days passed, on 07/10/2021 when contacting them, charging, I was informed that the delay was because they were waiting for a piece of equipment from them to perform the service, they did not even inform that it had occurred, LACK OF RESPECT FOR THE CUSTOMER! On 07/21/2021, they gave the return in which it was not possible to recover the Video Card! I LOST 100 REAIS, TIME AND PATIENCE! I was traveling, my cousin who was in the middle of the situation took the card and on 07/28/2021 I had the card back and the computer had to stay because it didn't turn on and stayed there for them to fix the problem. receiving the PC on 07/30/2021. Today, 08/04/2021 a colleague, a computer maintenance technician, who has already worked for the company I work for, asked to look at the board, in which he does not identify any sign of repair on the board, as if they had not even been moved , not being his repair area, he indicated a contact for a technician who repairs video cards, today, 08/04/2021, at 1:20 pm I sent the card by taxi to this technician who received it on the same day and at 6:00 pm on the same day, he sent me a video receiving and opening the package, and believe me, in 1 hour, in just 60 minutes, he sent me a new video already done repairing the board in which the defect was in a capacitor ceramics and on the BIOS chip, which were swapped. I PAID A VALUE WELL LESS THAN THAT CHARGED BY CRIARE for a very well done service!

I took my computer for a cleaning and they installed the CPU cooler incorrectly and the fans too. They changed the thermalpads on my video card but I think they used a bad brand because before cleaning the maximum temperature was 81° and now it's going to 83°

Great company. Honest and correct team of technicians. The best thing is the super efficient and differentiated service ???

TERRIBLE, if possible I would give 0 stars. A TECHNICAL ASSISTANCE WITHOUT A TECHNICIAN. I went once, I requested a service on the spot and it couldn't be done because there was no technician in the store. I gave it another chance, I went again and my equipment was dismantled and again WITHOUT TECHNICIAN, the receptionist who had to assemble it on time, I requested the installation of autocad and office, I only got the office thanks to the receptionist who offered to do the service on time . Chaos, great service but the rest needs changes, I say TERRIBLE again.