Doce loucura - Osasco - SP

Company does not meet delivery schedules need to improve the logistics of this service.

A delight of sweet and savory #soususpeita #pleasant environment # wonderful açaí. Show

The cake called Sweetness is sensational! One of the best cakes I've ever eaten, people at home just ask for this one. Sweet cassatas are very good despite being extremely sweet, it is worth taking a small piece. I did not have the opportunity to try other products, nor to have service, only orders for travel. The quality of the cakes is guaranteed.

PAST SERVICE *** ZERO NOTE ****** But unfortunately the least I can give is a 1, the food is good, the sweets are good, but not worth the stress, yesterday we went to dinner at the place, me mine wife, my son and my daughter-in-law. We ordered 03 dishes, 01 large potatoes and 02 small ones, the service took a long time and the dishes were served in a fractional way ... Detail, we arrived at 9:10 and the dishes arrived at the table at 10:20, being that of the 03 dishes, only 02 came, w / the promise that the Third dish was already leaving, "It really was really Fast .... . IT WAS ONLY 30 MINUTES "" "and it was already 10:50, as the Stuffed Potatoes were well served, and it was just my dish that hadn't come, my wife and son shared and ate, a little of each .. When we were finished, the third dish arrived, at the time I thought of asking for a wrap for the trip, but I found a lot of disrespect for the customers, and asked to cancel this dish. In fact, I forgot to comment, when the dishes came, there was no dish, cutlery, salt, pepper ... etc ..., I tried to call someone but no one cared, so I decided to go get it myself, because it was already "Green" from hunger... The place has the bottom and the top, and there was only one girl attending the two parties, the poor thing went up and down the stairs, ordering, taking the dishes, taking the drinks, collecting the dirty dishes, cleaning the tables .. I asked her if she was only attending, she confirmed that she was and that she was working in that place only for three weeks ..., I would like to praise this girl, I think her name is Beatriz, she was the only one who was concerned with wanting to serve well, very polite and helpful, but "HUMANAMENTLY IMPOSSIBLE" to serve well with a structure like this ... Because the Manager didn’t take the "B U N D A" off the chair at all, he just told her to do things ... As yesterday was Valentine's Day, I didn't want to argue with the Manager and ruin my night and that of my wife, son and daughter-in-law. So I decided to make an outburst and put my opinion of the place. But I would like to be fair about one thing, ... .The Stuffed Potato is very good. .The sweets, I didn’t eat, but my daughter-in-law who understands sweet said they are very good .. But I don't think it's worth it for STRESS for the terrible service .......

I would like to report what happened today at this establishment. We ordered 2 potatoes and made it clear that in 1 of the orders it was not to include onion. After the delivery of the order we found that the request was not met. We contacted the establishment and were attended by an employee named Rodrigo and informed us that he would return to contact with the solution. ... we waited and there was no return. ... we made contact again and he informed that he would send us another order just that he didn't have one of the potato ingredients anymore ..... So we asked for the return value and we would return the potato. ..we were again asked to await contact. ..which didn't happen again. .... in the third contact, we request the presence of the person in charge of the establishment on the line. ... and we were very poorly attended by a person named Rafael who informed us that the amount would only be returned the other day .... because the couriers were already gone. ... that is ... total neglect. ... because it was more than 1 hour since the first complaint. .... and then Mr Rafael in a mocking tone informed us that we wanted to eat without paying. ... and look, we have the potato here ready and intact to return. ... anyway ..... I leave this story here. ..so that other people do not fall into this same problem. ..... because entrepreneurs do not accept being harmed ... but for them consumers have no rights ..... and using Mr. Rafael's words, "Just don't buy more here" .... I hope that this report helps other consumers to demand their rights.

The store has a new address but with terrible service! I would say it is not worth the stress. Yesterday we went to dinner at the place, the service took from the order that took place in phases until the delivery of the dishes also in stages .. what is the difficulty of writing down and delivering 2 dishes with a drink? the restaurant was practically empty! There was no oil, paper towels, the glass came dirty and needed to be changed. At the end of the meal we asked to wrap up the rest for the trip (1/3 of the rosti potatoes) the attendant very badly dropped it on the floor, apologized but took no action to solve the problem. I asked for the bill and the amount came in full, so I asked him what he would do about 1/3 of the products that fell on the floor, after thinking for a few seconds he said that if I wanted he could ask to make another product for me to take ... but this should be done proactively and not issue the total bill and that's okay, I just said that it would resolve with another product after I questioned it at the time of payment. So I asked to speak to the Manager and he said that he was the "Victor" manager, I honestly think he was not the manager because he was unable or unable to make an appointment with knowledge of the menu, procedures etc ... a manager would have solved the problem in a proactive way he did not solve it or behave as one. Well, seeing that he was the "manager" I saw that there would be nothing to discuss because it would not lead to anything, so I paid and asked for the invoice, he gave me a table control paper as an invoice, I questioned saying that it was not it was an invoice and I would like it, he said the establishment has no invoice so far. What do you mean an open establishment, selling and not issuing invoices?

One of the worst experiences I've had in life in relation to customer service !! 1- I was at the place last week with my boyfriend and we asked the waiter if we could go to the second floor and he said yes, but we were waiting for someone to go up to take our order and nobody went up; 2- As nobody went up to take our order, we went down and placed the order and we were waiting almost 40 minutes to receive the dishes; 3- As we opted for the combo option (potato + soda + cake), at the end of the meal, we waited for the potato dishes to be removed to order the cakes, but no attendant went to clean the table; 4- As nobody passed by our table, I had to get up to order dessert and when asking a waitress if I could choose any cake option, she said yes. When I said my choices to the other waiter, he said that there were only two options available for the combo (at the time he was choosing the cakes to offer ??????); 5- In addition to the lack of communication, dislike of the employees and the delay in ordering, there was a bizarre gentleman at the cashier who kept looking at me and my boyfriend very uncomfortably. In addition, the food was really good, but they urgently need to reassess the way they serve customers.

Too bad! Very poor service, they charge a service charge for a poor service and they charge a delivery fee, and we placed the order on site and picked it up at the establishment itself. The standard of care has fallen a lot. A feather!