Doutor Sorriso Consultório Odontológico - Altamira - PA

Good service, excellent professionals, pleasant atmosphere, are to be congratulated.

I arrived at the office to conduct a channel on Monday, 26/10 and said I only had until Friday to do so. In the first consultation, I had an x-ray paid in cash and was told that my tooth was NOT injured and that the canal could be performed until Friday, 30/10. I started the procedure with a dentist who was not a channel specialist on Monday and paid the 250.00 card in advance of the total amount of 500.00 reais for the channel. On Tuesday, October 27, I was told that I would have an appointment with the specialist dentist in the channel and before entering with him again I was paid 250.00 reais, thus closing the total amount of the channel. Upon arriving at the consultation with the specialist, after a new x-ray because apparently he did not find what I had done the day before, I was told that my tooth had an injury and that I would need to do another treatment that was not the canal, and that this treatment would take more time, time that had made it clear that I didn't have it. You see, he did not do any procedure on my tooth this day Tuesday 27/10. As I didn't have time for such treatment because I don't live in Altamira, I sent a message to the clinic explaining that I would not perform the procedure anymore and that I would like to have my refund because I had paid the full amount of 500.00 reais from the "CHANNEL" "who until then had said that I could do it until Friday. For 3 days the service ignored me almost completely, they did not answer simple questions and took time to view my messages. I tried to be friendly because I am polite! I told them that I would like to pay only for the procedure that I did on the first day with the dentist Gustavo, who until now DID NOT KNOW to tell me what the procedure was, and that I would like to have the rest of the amount reimbursed since no procedure was done. channel, because as they had informed me, only the specialist would do. I returned yesterday Thursday 29/10 to receive my refund and I was informed that I would only receive 250.00 reais out of the 500.00 that I paid for the channel (which I DID NOT do!) And that I only started because they had given me the floor I would give time to perform before the scheduled date for my trip. Zero consideration of this establishment, which I thought was serious, that was very well indicated to me. I do not recommend it at all! They used it in bad faith waiting for my last day in the city to inform me that it would only be this amount to be returned. If I had been told on Tuesday, October 27, when I warned that I would no longer perform the procedure, I could have gone after the issue in the best way. As I said, lack of consideration and character.