Dra Denise Vasconcelos - Fortaleza - CE

Good afternoon! Dr. Denise, I call me Willer Cysne I'm Deaf. I would like to ask about the covenant Unimed. I am always feeling headache. can you make a day appointment?

Hello Dr Denise good morning! My name is Milena Tedesco and I would like to know if you care for Hapvida? And if you don’t answer how do I make an appointment with you? My whatsapp 85988701536.Drsdr I already appreciate your attention ..

My daughter likes Dr. Denise and was always met on time. However, today's appointment that was scheduled for 14:40 happened at 15:50, which prevented my daughter from going to another doctor scheduled for 16:00. I never understand why doctors' schedules don't meet the appointment. Several customers waiting for hours ....

Unfortunately, from the first day I got in touch with the clinic, I had no luck and everything went from bad to worse. I'm not from fortress, but I was looking for a doctor there and I initially made an appointment for a doctor who works at the clinic, and after confirming the appointment, at the last minute, they decided to cancel for a reason that I didn't justify. I said that there were no conditions for an unmark like that and they put me in another doctor, who in this case was Dr Denise. I found the reception service receptive, but Dr Denise's unfriendly, unwelcoming (which was different from my experiences with other gynecologists and also different from how I treat my clients), answered what I asked, without much information, but me I kept it there and scheduled an IUD placement procedure through the agreement. Procedure in which I had to resolve absolutely everything with the plan and only deliver the authorized guide to the reception. Once that was done, the reception scheduled my IUD placement procedure. The PRE AND POST procedure information was all given via whatsapp by the reception, after I informed that I had doubts. Which I thought was bad, as I would have liked to have received it from the doctor. But, I let it go too. On the day of the procedure, scheduled for 1:30 pm, I arrived at 1 pm (after 8 hours of food and water) and at reception I was informed that my guide was defeated. I didn't understand absolutely anything, because Dr Denise's clinic should have booked within a suitable period of the guide (or at least, have checked with the health insurance before booking the cmg day). I simply stayed the whole afternoon, trying MYSELF to talk to Unimed to solve it, the clinic was incommunicado via whatsapp and Dr Denise arrived late. In short: I waited until 5 pm for Dr Denise to look at me and say that I would have to reschedule the service. After a whole morning and an afternoon of fasting, without drinking water and trying to solve IT MYSELF with Unimed. Conclusion: the reception did not pay attention to the expiration date of the guide. If the clinic, which works every day with the agreement, probably already knew that this authorization was not going to be resolved that same day, it could have dispatched me right away and not kept me fasting for an entire afternoon. And the least I expected from the doctor was more welcoming and politeness when she sent me away and didn't let me wait until 5 pm. And even if the procedure had worked, with the delay of the dr, I would only have been seen at 4 pm. (There would still have been a delay of 2 and a half hours and all the other patients were complaining about this delay). Finally, if the professionals involved treat the patients in this way due to the fact that it is an agreement and I understand that an agreement does not pay well, it would be better to opt for only private care and provide a better, more careful and attentive service. The clinic tried to contact me on the business day after the event, but I informed them that I will not continue with them. Anyway, I wish that everything that happened was "bad luck" and that it doesn't happen to other patients. Thanks.

Dr. Denise was a blessed find for me, from the assistance of the girls at the reception to the cozy feeling of the waiting room and the atmosphere and look of the service office that makes me feel zen. And what about the doctor, of indescribable affection, very attentive and extremely professional... I have never felt so well cared for by a doctor as I feel with her, she examines everything and conveys confidence, security and strength. I've been in treatment with her since July/21 and I already feel like a new person, the next return will be Jan/22 and even looking to improve, I just hope that Dr Denise will be my doctor forever. Gratitude for everything and I highly recommend it.