El Camiño Supermercados - Arari - MA

For the second time, I had a negative experience with attending Camino in Arari. I went to the meat counter and there was an employee in a red shirt (for being a friend of a different color, I believe he should be responsible for the area), he was guiding another employee about cleaning the showcase where products such as: chicken, sausages and other white meats. I asked if he had defrosted friso breast, it hits the window and says "look here, there it is", I told him "it happens that his window is fogged up inside and not outside, he asked to clean the window. I was waiting around the customer who was in service for 10 minutes, at the time, there was no one else, in the meantime, 2 employees were just watching the other working, I asked one of them what he wanted "chicken breast" and one of them replied, "it is with the boy there ", pointing to what he was attending ... Since there is nothing specifying who is resdo. I don't know if he is responsible for which area, I understood that everyone behind that counter could attend any product in that area. After waiting for the service from customer, a gentleman arrives in front of me and I tell the employee that I am next, the customer asks him to serve me and the employee comes to complain because I complained about my time. That doesn’t exist. I look for the manager and talk to another employee, with tatal neglect he points to the door of the restaurant and speaks the name of a woman, we complain to the manager who, in turn, provides me with a service that seems to be asking for a favor. I left angry, I threw the shopping there. I think it is a huge unpreparedness on the part of people who exercise positions of trust and do not yet understand that the service is the great differential of any company, that the customer prefers to pay more expensive than to be poorly attended, I do not know if this complaint will reach the eyes of its owners, because, from the service point of view, your company leaves much to be desired. Lack of professionalism. Employees need to feel "owned" by the company they work for, if they don't ... they lose their jobs and jeopardize a company's longevity. I am a business consultant, I work for a multinational in the financial sector and have been in the market for more than 210 years, and even so, I do everything to have a satisfied client or alleviate any problem. Sometimes, the poor employee didn't even get a qualification to attend. As an agent they arrive at a bakery, there are 3 employees behind the counter and you ask for a cookie and listen to the answer that the cookie is with the other employee, who is attending while the other two are just looking. I never saw this service concept. That same message I will send by email to the Mateus group, after all, there is no way to think about the Camino brand without associating with the Mateus Group. If they think what I'm writing is silly, that's fine (but I think they don't think so), I won't send an email to Arari's way, because I'm not sure that my dissatisfaction will reach the "eyes of the owners". Reposition yourself while there is time. #mateusararinuncamais. I am a resident of the city and I live less than meters from it.

Supermarket has a lot of product and variety, but it does not have adequate parking, the space for customers to circulate is tight, difficult circulation with carts on days when it is full

Very small environment, does not support the city that is in full growth

I didn't like it very much. missing a lot of merchandise

Great just needed to have more product options on the shelves

The supermarket needs to offer a more organized parking, to get a cart is very complicated, motorcycles and bicycles are messy. Many products, today, for example, tomatoes and lemons, were very spoiled, impossible to buy them. It needs a better organization or another more appropriate place.