El Shaday - São Bernardo do Campo - SP

Fair price, fast delivery

In the announcement of google they say they meet until 18:00 but 17:00 do not answer anymore and when they do they do little cause saying that you do not answer and if you want for another day .. I think besides arranging the time should remember that the Google is a great tool for those who know how to use ... I advise you to change the time and start treating your customers better ... after all you depend on it ..

As of today, I don’t ask for more water in this place, I place an order and I’m waiting and they don’t deliver, and when they do, sometimes it takes too long to deliver. When you call to complain, they do not show respect to the customer, nor do they apologize, giving the impression that they do not care, showing total disrespect for the customer.

Excellent service, very kind, all properly protected with masks, clean gallons and the best price for water in the region!

Bad service and delay in delivery

I had a horrible experience with this company (details below) and I do not recommend its services in any way. I was a customer of this company only since 2011 (for 7 years). Until in August 2018, I asked for a water and they said, after talking to the manager, that my gallon was overdue. That's because the last gallon was delivered by them, and expired in the month of July, so they gave me an expired gallon (I never paid any attention to that, because I believe I deserve their attention, so I trusted). They said that I would have to buy another gallon, which, full, would cost 30 reais total. I complained by message (WhatsApp), the same channel where water is asked for, and the answers were as surreal as possible. I transcribe below the exchange of messages between me and the company. 8/14/2018 ME: The delivery guy said my gallon won. I always bought with you. What should I do with this gal? The driver claimed (after having spoken to the manager on the phone) that they always exchange for the corresponding month's gallon. This is not the case, because the boy already goes up with the gallon before seeing the date of what I have here. 8/15/2018 ME: I didn't get a response to my complaint. I have been a client of yours since 2011. Gallon water I only buy with you. You have a loyalty ticket. But is this loyalty that they offer me? Do the basic exercise of putting yourself as a customer, in my place. 8/16/2018 THE COMPANY: Your complaint was successfully registered, unfortunately the responsibility for the gallon is the customer's responsibility and its replacement must be made by the customer himself, we are not responsible for any gallons that are due Att commercial management 8/20/2018 ME: I would like to give this manager a business consultancy or more focused on marketing and customer service. I would give it for free. But I won't waste my time with your company anymore. I just say that you check very well, align your process of leaving and entering the gallons very well, under the risk of this always happening. And you continue to lose customers like me, for not carrying out the process of checking the validity of the gallon in delivery and withdrawal (this is a fact, because it never happened to me, except this time, that is, the boy always went up with the gallon, without checking what date I had here, to exchange for the corresponding gallon). And they lost not only me, but my sister, my brother and some neighbors and close friends. It is that when the service and attendance are good we are generally silent, but when they are terrible, the negative propaganda spreads. We have already found two other companies that distribute water, and right here in the neighborhood, with a more correct process than yours when exchanging gallons and with lower prices (7 reais a gallon). You are wrong if you think that the issue is the price of a water, a gallon, that is less (humbly, I have money to buy even a water distributor), the issue goes far beyond 10 or 30 reais, it is a question of fairness, good service, the client having a good experience, not feeling outraged, it is, ultimately, a matter of honor. Oh, and it’s not the boy who gets on or the driver, it’s not the fault. The fault, the responsibility, lies with the owner, the manager, for not paying attention to the process, for not training their staff. THE COMPANY: Our people are trained not to be involved by people just like you, oh since you have so much money to buy a distributor that you buy ours. ____ CONCLUSION In addition to the company providing a terrible service, and not reconsidering it, to keep the customer (loyal), it still gives this type of response, completely out of purpose when it comes to a company to relate to a customer. The worst was not to accept the criticism as constructive and still attack the honesty of the client (me). Companies like these do not prosper, because all products and services offer, but only those that offer much more than that will survive, offering a fully satisfactory shopping and service experience. We are in the age of user / customer experience.

Terrible service...! I made the call to find out the water values, the super rude attendant left me talking to myself and hung up the phone. I do not indicate.

Delivery time is without parameters and without any planning. They usually take a long time, like 2 hours on average. On a specific occasion, they delivered 10 minutes after the order and I already expected it to take a while, so I wasn't able to receive the water in 10 minutes... I managed to rush home and receive it, but it was very poorly planned and always is. The company doesn't seem to have a customer record either, as they always ask for my address. In general I didn't pay much attention to details of gallon date and etc, but due to comments I saw here, I'm going to get smart about it too.