Engemix - Engemix - ROD RIBEIRÃO PRETO ARARAQUARA S/N -KM 3 LETRA B - ZONA RURAL

Company with no commitment to the customer. We scheduled concreting 20 days in advance, paid in advance, and the company did not meet the delivery deadline for 4 days in a row, until we decided to cancel the order. At every moment, they said they would take it later, or the next day, and they didn't fulfill the commitment. Lack of respect, lack of professionalism.

This company is not serious and causes huge losses to individual customers, to prioritize construction companies. I come here to share my experience with the Engemix company, which caused me enormous financial and deadline losses in my work and even withheld my financial resources on my credit card without honoring its commitments. At the beginning of last week I quoted the price for carrying out a concreting in my work with several concrete companies. As the concrete company I use normally did not have pumps available, I closed with Engemix, which undertook to deliver the concrete to my work in the early morning of 14/09/2021. On Monday at the end of the afternoon, I was informed that the concrete company would not be able to honor the commitment, because a large client had wrong calculations and the concreting would need to continue the next day, making my service unfeasible. I already had leased equipment, full staff and I was unable to cancel neither the equipment nor the staff, incurring a loss of a daily rate of 8 people plus equipment leases. Another client made a mistake, but they transferred the damage to my work. The seller talked to me and promised to carry out my service the following day (15/09/2021) at 8:30 am. I was dissatisfied with what happened, because they transferred the damage from another client's error to me, but I still agreed and we moved on. I kept allocating the team for the next day, I didn't return the equipment, which generated another day, and I waited for my credit card to be swiped in the late afternoon to make my concreting feasible. At the scheduled time for the card to be issued, I was again informed that they would not be able to assist me the following day, because one of the pumps had broken. That's right, they had more than one bomb and chose to cancel again the customer they had already canceled the day before. Again there was no way to cancel anything and I had another day of loss. In the same call they made to inform me of the second cancellation, I asked why they didn't cancel the other customer, since there were two pumps and I had already had my concreting canceled the day before. Did not clarify. But they promised to do my concreting on 9/16/2021 in the morning, at 8:30 am (I have messages exchanged with the company's salesperson confirming that they guaranteed me that there would be no more cancellations). I asked her to file a request for a discount (which she guaranteed she would) to offset the losses and asked her to give me assurances that it would not happen again. She guaranteed that it wouldn't happen and again I accepted. Angry, but I accepted. However, today, right after she swiped my card with the full value of my concrete (that's right, they charge before the service), we contacted the schedule and again I was informed that they would not be able to take the concrete at the scheduled time, making the concreting. I was disgusted with the situation. The salesperson called the supervisor, talked about the schedule, and the priority was again with another customer. I asked to speak to the supervisor and then the conversation took on another tone, absolutely revolting. I already knew that the first cancellation had been to favor a construction company, but in the conversation with the supervisor, I found out that they had canceled me again and had prioritized another client who was also a construction company and the third prioritized client who was building a floor and that's why I would need to be reprogrammed, it was also a construction company. In other words, you can have your concreting canceled three times in the same week, without the slightest ceremony, because their priority is the construction companies. They are not a serious company, they are messy and dishonest. Even if concrete is more affordable, the cheap will be expensive for you who are small, because for them you are simply GARBAGE! He doubts? See the Complain Here.