Estrela Azul - São Paulo - SP

Hope never need to use but are attentive!

Well, but a lot of controversy, selling one thing is actually another

On 11/30 I had the sad news of the death of my dear Father, he was spending the weekend in the city of Peruibe and we are residents of São Paulo, capital. I have funeral insurance offered by Corretora Estrela Azul, but when I needed it most was when I came across inhumanity, capitalism, lack of sensitivity and respect. After receiving the news of the death and still at the hospital door, I contacted Estrela Azul. then I was guided through whattsupp the phone I should call to get all the assistance I needed, this was around 20h-21h00. Once everything was contacted, I was informed that I was not supposed to have contact with any undertakers and that someone would call me to go over the step by step of everything I should do. We received the return call from the Insurer informing us everything that was included in my plan would total the amount of R$ 5,500.00. All right, they asked me to wait for the undertaker who would remove my father's body from . Around 01:30 in the morning my martyrdom began, they called me from the insurance company and funeral home, informing me that I should pay an extra amount (BRL 1600.00). I asked what service my father is on his way to SP and the insurance company informed that I wouldn't pay for anything. I asked them to let me assimilate everything that was going on, as I was in shock but they didn't respect my request. I took out insurance so as not to give me this type of problem and look at the beginning of the service provided. On the agreed day and time my sister and I were at the registry office, around 9:30 am and the funeral home assistant (named Patricia) who He was going to give us support. He arrived at 2:00 am later complaining that he had to pay for parking and that he couldn't find a space in the water. My sister took the paper from her parking lot and paid the R$12.50 to see if it would speed up the service. We were informed that the office was not the one and that we would have to go to another one. another complaint from Patricia that we would have to move to another registry office to draw up my father's death certificate. Arriving at the other office, we were assisted quickly, but it was already around 12:00 and the burial was scheduled for 15:00. That was when Patricia informed us that she was going back to São Bernando, the funeral home, to pick up my father's body, as well as bureaucratic support, she who would transfer the body to the cemetery, in other words, it was impossible for the wake to take place at 15:00 as they had scheduled with me. In summary, my family, friends, clients of my father and my mother, her 47-year-old partner, were waiting for the body in the cemetery and it was not taken. The funeral home didn't notify the cemetery and out of greed, they even told me that now my father's body was just matter. I'm sad, in addition to feeling humiliated. I paid for an inhumane service and that only seeks greed to extort another R$ 1200 reais from me. Sad to know that we are in the hands of companies like these. They aim to extract money at the worst time in people's lives.