Excelent Soluções Digitais - Birigui - SP

Good

I can only thank you for the service and provision of services. It’s always well excluded and performance is great "

I used Excelent's services to obtain my company's digital certificate. I was very well attended, highly qualified and fast professionals. Super indicate...

The service left something to be desired and much, delivery or return time is not even mentioned. I would have a lot more to say, but I hope that is enough for them to evaluate themselves and see where they are going wrong.

MY COMPUTER HAS PROBLEM ON THE MOTHER BOARD. LIGUEI LA TOLD ME WHAT SHOULD YOU WAIT, 30 DAYS? FOR BEING A STORE HERE MY, COMPLAINT IF IT IS UP TO 1 WEEK ALL WELL MORE THAN 30 DAYS? PLUS VI CASE AI OF STORE STORING THE PC OR NOTE WITH A MOTHER'S PLATE IN UP TO 3 DAYS, I THINK THAT AND INCOMPETENCE A LITTLE OF THE STORE, NOW STAY CONNECTING, TELLING THAT THE MICRO IS READY, RETURN, I SAY THAT THIS MY WORK IS NOT SCHOOL EVEN AS IT IS, I ASK FOR AGILITY IN THIS, I KNOW THAT YOU ARE NOT [O MY, THERE ARE SEVERAL, MORE IF AND A SHOP MUST HAVE THE PARTS PREPARED NOW

Top quality products and service!

... Lousy service, without any commitment to the customer. I will point out here the reasons that will be worthy of the dissatisfaction score attributed to the company, because giving a grade without an explicit reason is abstruse. I searched the store thinking that I would get some satisfactory result based on the marketing that the company shows on its advertising platforms. The client imagines that he will have a good reception, I entered the store and I am faced with a lack of receptivity and kindness [a practice that can intimidate the client]. When asking for a quote on the value of the computer I wanted to be assembled, I realized a lack of genuine interest in attending. If there was any lack of diction in the customer's communication, it is the duty of the store to work and resolve these doubts and not look frowning. There are several types of customer personalities that enter the establishment, and all should be treated according to their profile and in relation to their knowledge of what they are looking for in the store. If there is any misinterpretation of the customer about what they are looking for in the store, the store can give an opinion on. Neither was it offered to me for purchase, the exteriors of the computer, nor was there any dynamics in the process of offering products from the store beyond what the customer ASKS in principle and thus helping the customer to develop satisfaction about what he himself is looking for and will need . That was on a Saturday. The company asked me for my cell phone number to contact me on Monday at 10 am to give me the budget values. I didn't receive any messages and I didn't even have a missed call; I wondered: did I pass a wrong number; or if the store must be having problems with a supplier (?) ... I don't know. Anything on Saturday I'll go over there and clear up the problem -I thought. On Friday I received the message on my cell phone with the following message: Service terminated due to abandonment reasons 9:49:44 (seconds). -Hey???. I almost fell off the chair! I'm here waiting for the budget and I abandoned contact !? But the store in the message made it very explicit that the company itself does not want me as a customer, because it does not specify who the abandonment came from, as written in the message ... and what reason does a store have to send such a message (?), Which a company committed to obtaining sales results, would seek contact with the customer to invite him to purchase his products again, and not abandon him! I could leave other comments, but I will leave only my personal experience with the store, since I have already attended some lectures on customer service, however, what I announced here are basic things that any customer can observe on a daily basis, without lectures and without being a PhD in marketing psychology.