Fatto A Mano - São Paulo - SP

The Lapa store, simply the sellers were forcing the purchase of shirts even seeing that it was not to my liking, and then because I did not accept the "combo" he did not even give a discount because he was angry, but if I had taken what he wanted, was even able to give another piece for free ... AF

Very good

Service made with excellence by the sales and management team that make a great sales follow-up and an excellent after-sales because there was a setback in the delivery of the adjustments of my custom and the management very quickly delivered the custom in my residence on time and previously scheduled time. I am very satisfied with the service provided by Guilherme supervised Laércio and I certainly recommend the store for the quality of the products, agility and precision in addition to the support during the sale.

Honestly I only give one star because they do not have the option zero, because they are concerned with just selling. I went to buy my first suit, my number was 40 they sold me 44. I paid 600 in a suit that doesn't fit me. I do not recommend to anyone to buy in this store

After more than 6 months of many lies, irresponsibility, lack of quality and commitment on the part of the brand FATTO A MANO and BELKMEN (same group / owner), I try, once again, to solve my problem. I bought two suits that were never ready. I have already traveled SIX times, I went to THREE different stores, there were a total of Eight tests. Even without time I always looked for hopes to be able to solve, THEY ARE PLAYING WITH CUSTOMERS! Last time, I found myself looking for reasons to take the suits, just to end this torment, but even that was not possible, there are MANY MISTAKES, the job is very poorly done. No answer is being given to me anymore! It's been 7 days since my last attempt, I sent messages to the alleged owner, Mr. Flávio, they don't answer me! The sad thing is to know that I came from the beginning, trying, insisting and trying to make the BRAND do its job, but it is clear that the entire structure of the brands has no commitment to the customer. Here goes the torment: MARCH___________________________________________________________ I bought the jackets at the Granja Julieta unit, Fabio seller, manager Daniele. Both jackets needed adjustments and after several lies and mistakes by both employees, I received the products, a week late! However, they came back WITHOUT ANY adjustment. I took the suits and made the same appointments again, they explained that they would change the tailor. AGAIN they delayed delivery, putting an end to my planning and making me have my own resources to rent another suit, aside from wasted time. WORSE! I received one of the blazers with one side bigger than the other, it was clear! The pants were unstitched on the side! The other has a very hideous finish. MAY _____________________________________________________________________ Without being able to resolve with the store, I made a complaint on the website and a supervisor, Peixoto, contacted me, informed me that I would be refunded, but he invited me to return now to the BELKMEN store in Vila Olímpia in order to try to reverse the situation. The worst thing I did, I agreed. I did a test, another week waiting, I removed the jackets and after, calmly, I noticed errors in sleeve length, imperfect due to the reduction in length and pants totally out of what I had wanted in the test. I contacted the store and the Manager was very ignorant, tried to transfer the responsibility to me about the errors. I was informed of the Supervisor's departure and I spoke directly with Mr. Flávio, the alleged owner, who scheduled a new test. In the meantime, I cannot enjoy the product, only managing to stress. JUNE JULY ______________________________________________ The months were marked by 3 more tests WHERE THE SUITES WERE GETTING WORSE! It didn't seem possible, basic mistakes like different sleeve lengths, I asked for something and they didn't do it, I asked to write it down, just so they wouldn't forget it, I only got deadlines after deadlines. Even changing the tailor. THEY WERE PLAYING! AUGUST__________________________________________________________________ Desperate, I went to the FATTO A MANO da Consolação store, new appointment and new promise. The suits came back with visible measurement errors! I didn't accept to take the suits. I got in touch immediately with Flávio (alleged owner) he didn't answer me, I sent messages, he didn't answer, I've been there for 7 days. No news.

I bought a suit but I'm afraid I won't come back, because the attendant is not only thick but he pushes his clothes; wanting the person to choose according to his taste, I hope that everyone learns to respect and put themselves in their proper place, as respecting the consumer and the obligation of any company that supplies or sells something.

It happened today, 02/06/2018, with a seller. The store had a rack of promotions at the entrance, and we were immediately greeted by a vendor, I told him that we were just looking. Beauty. He brought one suit out of the promotion and two out of the promotion. After I tried on the first suit, I said I was just looking and asked my girlfriend to look. The ironic salesman said, "Wow, I even brought the tailor." He has already taken the measurements, put needles in the pants. He comes out with the second suit, the promotion suit, of extremely poor quality. The blazer and the baggy pants are very long. And I expressed the latter. The vendor had already separated the three suits for us to buy. When I said I would keep looking, he was very indignant and said "wow, aren't you going to buy ??" I said no, and I gave him a hand. He ran to the counter and scowled. Then he asked "why won't you take it?", Because the service was bad. And I left. Store of bad quality suits, vendor with a very aggressive technique and, from what I saw, bad hearing, because I said I wouldn't buy anything. Bad experience.

We went into this store, to buy a tie, the salesman who welcomed us, seeing that we had already bought in another store that was a little further on, started to speak very badly, asking why we went to buy there and that the suit we bought was not of a quality that we should not have bought in that store, finally adding that time will support your words. I didn't say anything so I didn't say anything, and I still bought the tie! However, I found it very bad and inelegant on the part of this seller, to speak ill of another store where we had already bought. But the best part is this, when I get home, I take the tie out of the package and see that it is dirty and not according to what we saw in the showcase! (BUT I ADMIT, BOBO WE WERE NOT TO CONTROLL DIRECTLY THERE). Now I can say, My dear salesman Jonathan, before speaking ill of other stores, learn to sell and deliver the product in perfect condition to your customers, regardless of whether they bought it in other stores or not, regardless of whether they bought a suit or a tie .... worry about your products if they are of good quality or not .... but one thing you are right, time will tell, pity the time was too short to discover that the tie you sold to us , was not according to his words. We are very disappointed.