FEMME - Laboratório da Mulher - Santo Amaro - São Paulo - SP

My first time was wonderful, now this second time... My exams were scheduled for 9:30 am. I checked in via Whatsapp, but apparently it didn't help much. They ask to arrive 30 minutes in advance, I arrived with 1h and the place looked like an anthill. To do the ultrasound of the abdomen you need to have a full bladder, they only called me at 12:15... except that the machine had broken down. (: I believe that for a better service, they should schedule fewer people.

My experience was WONDERFUL! I made the appointment and early check-in via internet and WhatsApp, without any difficulty. They responded quickly, with clear and efficient information. I arrived a few minutes early and was attended to immediately, directly at the early check-in counter, heading to the second floor, where I was also assisted as soon as I arrived. The laboratory has an impeccable organization, everything clean, pleasant and well organized. Modern and welcoming structure. It is well located, you can walk from the Alto da Boa Vista subway station. All employees are very polite, helpful and kind. They provide clear information, accompany you to the locations and double-check the information. I performed a morphological ultrasound, in which the doctor was very nice, explaining everything patiently. As soon as the exam was over, I received a VERY CUTE video by email with several photos and the ultrasound recording ? I highly recommend it!

I did an ultrasound with endometriosis research and was informed that I could withdraw the exam through the App or website. The exam was ready and I was unable to retrieve the PDF from the images, so I contacted the laboratory and only then was I informed that the images are not available digitally, I would need to collect them at the unit or request the delivery service, which is paid. I thought it was absurd that they didn't give me this information before, all other laboratories make it available in PDF. I have a doctor tomorrow, the 3rd, at 8 am and I won't be able to take the images of the main exam she asked me to. If they had informed me on the day of the exam, I would have rescheduled the doctor or scheduled me to withdraw. In addition, the motoboy service informed me that they would only be able to deliver on the 07/03. An absurdity. I really liked the doctor who performed the exam (the exam was very well done), but the laboratory management is very messy. In addition to the lack of information about the exam images, I was not informed that despite the exam being scheduled, the service is on a first-come, first-served basis. Also don't offer me coffee after the exam, even though I've been fasting for more than 12 hours.

The positive point is the way the assistants are treated, who are very polite and friendly. The doctor who performed my ultrasound was also very good, attentive and careful. Negative point: excessive lack of organization. I had to collect urine 3 times because, although there were 2 different tests (urine 1 and culture), one collection would be enough, but they only gave me the tube for culture the first two times. On the third, I made a point of checking and it was wrong again, so I asked them to double-check the order so that the collection was done correctly. I also had to leave the blood test for another day because it took so long to collect it, which exceeded 14 hours of fasting. Finally, they did not give me the protocol for withdrawing the results. They said they would email it, but they didn't. Whatsapp service - it doesn't even exist... they never respond.

I'm doing prenatal tests here, like ultrasound and blood tests. I was super well treated and taken care of. From beginning to end. The employees are super careful and friendly. The result came out super fast. Even doing some on Saturday. You accepted my agreement. They serve a lot of people, so get there early if you're running late.

My experience was good! I saw a lot of negative comments here, I think it depends a lot on the day the person goes, who attends and etc. I made the appointment using the WhatsApp number available on the website, and I checked in early using another WhatsApp number. I arrived at the reception, waited a few minutes, presented my documentation, had to send my exam request by email because it was digital, they printed and signed the exam request and waited in a very spacious waiting room. There were many women waiting or being attended to, but unlike other laboratories, I didn't have that feeling of a crowded and suffocating space. A cool thing is that at this stage an SMS is sent to the cell phone, with a link to track how many people are in front, it is updated in real time. There were 9 people in front of me, it took me 20-25min on this stage. I was called to that corridor with several service tables, as everything else had already been done, I just signed an authorization form and they explained to me how the exams would be carried out. I went up to the first floor, in about 10 minutes they called me to do the blood collection, and 5 minutes later I was called to do the ultrasounds. It has some differentials, an individual changing room for you to change and put on an ultrasound apron, your personal items are locked while you take the exam and you keep the key. I've never been so well explained to take a blood test. I arrived at 7:45 am, and everything ended at 9:20 am, a total of 1:30 or so. I did wait a bit, but compared to the other times I had to do ultrasounds, I waited a lot less. An important point is the excellence of the service, at all stages I was very well attended, I felt that people were happy to serve me, in few places I felt that way. I found the bureaucracy a little excessive at first, I had to send my documents/exam requests 3x, 2x by WhatsApp and 1x in person. But in summary, I consider the experience to be very good, and I believe that the company is looking for improvement. As soon as I went through the reception, I received a paper to evaluate some criteria for the evaluation of the laboratory, in a plastic bag with a pen, I was asked to wear a mask as soon as I arrived, and in the chairs there were acrylic dividers between one and the other, showing concern for the pandemic situation. It also has a very charming little space for coffee, with crackers and sweets, and a coffee machine with various types (I ordered cappuccino with sugar), both on the ground floor and on the first floor, I saw some people complaining that they didn't give coffee after the blood test , but in my experience this space was available all the time, right after my exam I had a snack there.