Fleury - Santo André - Santo André - SP

I have always taken exams in several units, Republic of Lebanon, Estaiada water, Campo Belo, São Caetano, impeccable service, from parking, reception, technicians, doctors, etc. But the Santo André Av D Pedro unit left something to be desired and it takes a long time to be seen at the reception, to make a record, the US and X-Ray techniques without knowing which exam is a priority due to preparation, I simply stayed in the unit for more than 3 hours to take 2 exams. Unfortunate

In this unit, as in any other, we are well received. Fleury Medicina e Saúde is first class, the equipment is the most modern, I feel safe when I do any exam, everyone has parking, greater convenience for patients.

I come here to complain about my dissatisfaction with Laboratório a+ on Av. Dom Pedro II in Santo André. I always take my exams, and my family also at this unit or at FLEURY itself, I am very pleased with the place. The place is clean, apparently organized, family atmosphere, attentive. I am a standard nurse, the daughter of a doctor, and my daughter went to undergo a transvaginal ultrasound exam in the unit, which was very well received, but when she entered the room, my daughter realized that she had two assistants, one being new, (she realized due to clothes being different from the others, (so far ok) I remember the name Andressa, who by the way is experienced in the role, but the other one, as I understand it, is in learning, and even with a sweeter and more smiling look despite the mask I was still in the room and I saw that Andressa urged the other girl to be more agile!!!!! drawing her attention, with me still in the room, leaving the person super embarrassed WHAT ABSURD ) THIS IS THE TYPE OF PEOPLE YOU TEACH, A person are you learning? Nobody can be treated this way, how fast will it be??? or am I wrong??? I'm going to ask you a question as my daughter was in the room observed, that the assistant typed the report and made calculations. Another mistake, this is not her job, I would like to know since when attendants have CRM to type reports??? This is a very serious mistake, I never imagined that a+ ALLOWS this, this responsibility is totally his DOCTOR. Absurd, a room assistant should never do a job that is not her job, I've been to other laboratories and I know that room assistants stay in the room only to guide, help, position and not do the work of those who earn very well for it, a doctor studied, it's up to him to make me realize that the assistant was the one who calculated measurements of my uterus. In the same week, I went to have my exams also in the same unit, as my daughter had already told me about what happened, I also started to observe, I didn't identify myself as a doctor, this attendant CAROLINE or CAROLINA, it doesn't matter, a girl with black hair , wanting to be polite, but very grumpy, I was with a new attendant because the girl was wearing a white coat, from what I saw, she was also young, demanding agility from the girl, who didn't know what to do due to the demand for agility. Guys, what is that?? I want this to reach the person in charge of the unit, I want measures, you cannot do this with a human being, if these attendants do not want to work, as an opportunity for those who really need it, I guarantee they will treat better those who will come to work because they need the job.

The Fleury de santo andre is in poor service. What used to be done quickly and with good service, now there is a constant delay both in the service and in calling for exams. I'm putting this here because it's the third time this way. The service here got a lot worse. I have sometimes gone to da Paradise during my working hours so as not to be underserved here in Santo André.

No words to describe the 1,000-point service from the employees that my daughter and I received. Impeccable promptness, clarity and cleanliness. Congratulations to the whole team.

I scheduled an obstetric ultrasound and it was the best place possible, impeccable service from reception to removal of the exam. With ctza I will only go there

I am disappointed with the service. Although it was stated on the website that my insurance plan was accepted on site, it took more than 1 hour to say that it was not. That I should "try" at their other lab. Do not trust what is written on the site, it must not be up to date.

******Worst service I have ever received.******** All areas are faulty. Scheduling is done for exams that are in shortage and you only find out on the day of the exam (they don't consult to schedule). Then you ask them to consult them all, to see if there are any more that cannot be done. They inform you no. You go another day and when you get there, you lose time again. There are other tests you can't do. a real absurdity Seems like no one knows what they're doing. Then you receive confirmation of the exam schedule and when you arrive to do it, there is no time that was scheduled with you. The attendant tries to explain that you may have misunderstood, but the confirmation is on whatsapp, so there is no way to dispute it. It's no use for the employee to be kind, when you are being mistreated in all ways and by several employees who have wronged you in the same situation. The answer you get is "I will speak with my supervisor to report this". The summary is that today is the second day that I waste my time trying to do exams in this place. A regrettable and intolerable situation for the price paid.