Franjer Joias e Relógios - Rio de Janeiro - RJ

I always change the batteries of my watches in this place or repair them, honest and guaranteed service. Good price, quality and good service.

We have a lot to be thankful for all the service: my wife and I, every time we work with FRANJER. We would like to thank the owners who are extremely friendly and polite and all their staff who follow the values ​​multiplied by them. When we need, once again a brand, we will be together with you. Our thanks!

I've fixed my watches for years. I recommend. Honest price.

I really liked it. The pin on my watch bracelet was bent and they didn't even charge me to fix it. I came back later with my wife's watch and they fixed it quickly for a fair price. Congratulations.

My favorite watch in Rio de Janeiro and the current authorized assistance of Mondaine. Thank you for the great service provided in the repair of my bracelet and the case of my watch.

Best watchmakers in Campo Grande and the entire West Zone. Fair price and honest professionals. I recommend.

Lousy Online Service! The Company has not yet updated itself today. Despite widespread competition, they insist on neglecting the customer who gets in touch over the phone (disclosed by boost on Google). 1st There is an authorized center in the city that serves with excellence, but it is 45km from my house. I venture to search Google, some closer, and I find Franjer, in Campo Grande. I call and ask if there is a part for my watch, stating the manufacturer's name and model. The clerk tells me to go to the store and show her the watch so they can see if there is one. I say that I live far away (not so far from the other one in the Center) and I would not want to miss a trip. She says if they don't have it, they will order it, even though they don't know which part it is. Imagine: I'm already calling not to miss a trip, and she insists that I go to the store. What is the phone for, then? If I were to go, I would have gone straight. Another: If I go and don't have the piece, I would still have to wait to arrive, with my watch "stuck" inside the store, who knows, God, for how long. 2nd I asked her to ask anyone who could answer the question. In addition to leaving me waiting for several minutes for mere information, when he returns he says that not even the watchmaker knows how to answer, and asked to send the photo via whats app. I did the requested. She gave the price and then said: - "Look! But you have to see if you are also not without the 'piece'!" - that would be another, in an attempt to "dig" another additional service. Something that should be seen at the time, since they do not have the watch in hand. Summary of my experience: Rather than trying to dig another service to increase the average ticket, why not specialize in telephone service better, placing competent people or simply do not stop making this distinction? The Google customer's money has the same color and the same counter value. Or, since they want to remain Of Line, like all the other companies that are going to break down, swallowed up by On-Line companies in a short time, why don't they just remove the ad on Google? They will save a little money. Perhaps more than trying to earn by pushing another "little job" on the customer. The question of whether an attendant has failed to pass on any information or whether the watchmaker does not know watches still hangs. Since when I heard her say the model, only. I repeated the model and brand on the phone, and she shouted, in my ear (and not to the watchmaker) the brand and model names of my watch. I do not know if the professional has not heard or heard and is not a professional. Worst of all was a lack of honesty! For those who want to know the brand of my watch is Invicta and the model is Pro Diver. The piece he needed was the crown. Since they don't know, they could have at least searched on Google. They would no longer be embarrassed. Hahaha