GRU Airport - Guarulhos - SP
4.4/5
★
based on 8 reviews
Contact GRU Airport
| Address : | GRU Airport (GRU) - Rod. Hélio Smidt, s/nº - Aeroporto, Guarulhos - SP, 07190-100, Brazil |
| Phone : | 📞 +9 |
| Postal code : | 07190-100 |
| Website : | https://www.gru.com.br/pt |
| Categories : | |
| Description : | Giant airport offering a large number of international flights, plus shopping options & free WiFi. |
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Yasser Sami Amer on Google
★ ★ ★ ★ ★ Huge and very organized.
Staff, security, and laymen people are so friendly and helpful.
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Luis Menino on Google
★ ★ ★ ★ ★ I like GRU Airport - it's a nice place. Things move fast and it's easy to navigate. Smooth to get in and out.
Another thing I would like to add after being to other big airports around the world - be nice. Brazilian are one of the most sweet people in the world. We all know how stressful it is to clear immigration and Customs anywhere, any airport. But don't stress in Brasil - be nice, be cordial because that's how they start the conversation with you. They are doing their job, and as in any port - they are on your way out. So be nice, be understanding and you gonna be out of there in a bit!!
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D Brown on Google
★ ★ ★ ★ ★ One International Airport where Immigration official made me feel that he was happy to have me visit his country. A very warm and friendly welcome. Free Wi-Fi for 2hrs inside Airport which very clean and spacious with lots of shops and restaurants. Beware it can be a hike for Domestic connections if arriving on International flights. Terminals are not interconnected and the security line was long and somewhat inefficient on the domestic side.
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Vinicius Balogh on Google
★ ★ ★ ★ ★ The most important entry and exit door in Latim America.
Gru Airport is an nice and comfortable airport, worldwide standard.
The best way to outbound or inbound in this airport is UBER, cheaper, faster and reliable. Regular taxis is great, but expensive. Enjoy
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Marko Longines on Google
★ ★ ★ ★ ★ If you are looking to find Terminal 3 and coming from terminal with local flights you will be looking around as a more than few signes are not there shiwing Terminal 3 directions... othervise all excellent.
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J & J Travels on Google
★ ★ ★ ★ ★ The Terminal 3 (international wing) is definitely a great improvement compared to the terrible and outdated older terminal 1 and 2. There are a lot of good membership lounges to choose from, all located on the second floor right after the security and immigration check points.
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Frank D on Google
★ ★ ★ ★ ★ Seriously, avoid GRU completely or you will regret it. I have never experienced such a terrible travel experience in my entire life. We traveled from Rio, connecting through Guarulhos Airport, and because of poor customer service, we missed our flight to Miami. We arrived with an hour and a half to make the connection. The process was to reclaim our bags, check them back in, then go through security and passport control. There were no directions to the new terminal, no one to guide you through and the extremely long lines guaranteed we would be pressed for time to make the connection.
Don't expect any staff to speak English either. You must be able to speak Portuguese to get any information. The signs were confusing and incorrect. We had to walk a very long way to go from the domestic to the international terminal. This airport has no tram, so be prepared to walk quickly to make your connection. I repeatedly asked airport employees to move us to the front of the security and passport control lines as we now had 30 minutes to make the connection. They were rude and said we had to wait like everyone else. We were connecting through, but that didn't matter. I was so angry at their lack of customer service. Why couldn't they make a new line for everyone pressed up against a tight connection. So, we missed the connection by 15 minutes because no one there made accommodations for anyone connecting through. So many people missed their flights that night and nobody cared in the least. The airport staff are robots and don't understand customer experiences are important. And, they move so slowly with ZERO sense of urgency.
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Suresh Dissanayake on Google
★ ★ ★ ★ ★ It’s my first time in GRU . I flew with Qatar airways. Staff were extremely helpful. If u are a foreigner who doesn’t speak language u still can manage with signs .
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