Hering - São Paulo - SP

I was at Hering Anália Franco yesterday (Sunday). I went in with the bag from the store and noticed that the sellers didn't see me (store empty). I imagine that they thought it was an exchange and it was not "worth it" to attend (commission). On the contrary, I often end up taking another piece. After about 15 minutes inside the store, the salesperson Fernando asked me if I needed help and said he would like to make an exchange. He consulted the system and said that the part cost 199.99 and that it was now 79.99 and that I could only exchange it for that value. Like this??? I am within 30 days for exchange, I have the part intact, properly labeled and with the exchange coupon stapled to the part and I could not exchange it for the same value??? It doesn't concern me if they lowered the value of the piece and I can't be harmed by it. Not satisfied, I went to speak at the cashier, there was only one employee (I didn't get the name) and she told me exactly the same thing as the seller. Absurd!!! Even dissatisfied with the "rule", I went to see Fernando and asked for some pieces that I was interested in. Once again he made no attempt to help me and pointed out where I could find what I was interested in. Unbelievable!!! When I found some pieces by myself, I went after him again and asked if he didn't have other sizes and colors (he said no and didn't propose to give other options). I went alone to the dressing room and tried a piece without him even seeing it. As soon as I left the dressing room I went to another salesperson and asked if she could help me because I was already totally unhappy with the service and if she could help me. At first she asked me to wait a bit while she was with another customer and I agreed to wait. She finished seeing the couple, passed me a couple more times and paid me no attention (I didn't see her name). Another disappointment!!! I was already so frustrated with the indifference they treated me that I picked up a piece and went back to the cashier to exchange it. There was another employee at the checkout and shortly afterwards NICOLE came to help with the checkout and I said I was super disappointed with the store. She was the only one who dignifiedly apologized on behalf of the company and said that they had given the COMPLETELY INCORRECT information about the value of the exchange. She was the only one who had COMMON SENSE, PROFESSIONALISM and EDUCATION that did what should be done since I arrived. In other words, the part I chose to exchange cost 259.99 and I paid the difference of 60.00 (which is correct), and that would possibly help in the commission of these two sellers who didn't bother to serve me. In 1 month I had ONLY DISAPPOINTMENT with Hering Shopping Metrô Tatuapé and yesterday at Shopping Anália Franco. I have been a Hering customer for years and have registered and receive emails with promotions, but on September 30 it was my birthday and I asked for a discount for the birthday girl and they didn't give it to me because I didn't receive the SMS or WhatsApp. If I have a record, I am to blame for not having received it. I offered to present my ID to prove more that the internal system already had this information and I didn't get the 10% discount for my birthday. It's sad, but with each passing day I'm outraged at the lack of respect and empathy Hering is having with its customers.

I was very frustrated with everything! I had my baby on my lap and no one to help me, I went to exchange a gift, the clothes had no identification of value, there were sellers available in the store but they were folding clothes, I went in line to exchange and pay the difference, there was a sign with priority but it doesn't exist in practice, there were two young men ("no special needs"), they were attended first and I had an 8-month-old baby on my lap and there were 3 clerks available. I always bought clothes in this store and I was always well attended, but today I was very annoyed with the lack of service. The store was not full of customers. I don't know if the team has no experience, lack of preparation, or lack of leadership. Disappointing!

A great Hering store at Shopping Analia Franco. The store has the same franchise standard with plenty of products and news. Prices are good for the quality of the products. The attendants are very good and attentive. Great store for gifting friends or yourself. I recommend

Very modern, beautiful store, inside the diversity. I thought the idea of ​​putting on a black mannequin was really cool, and diversity is everything and it's good to see that in stores. I liked the wood finishes of the store and it is well located in the Anália Franco mall. Right on the first floor, next to the escalator. The only defect is the aggressive selling type. I had no problems with the sellers, on the contrary, I found them friendly. But the old aggressive selling style, where the salesperson keeps asking you if you want help, if you've already been answered and blah blah blah, it's not cool. For me this method is already beaten. Try to do like Renner, Riachuelo, Luigi, Zara or C&A, where the sale is assisted and if the customer needs help, he goes to the seller. But anyway, I loved Anália's store. The prices are great, I went today on 01/05 and found great deals and took a dress shirt for my wife that was for 59 reais, I thought the price was great and the shirt is of good quality. Congratulations Hering Analia Franco