Hospital Bartira - Santo André - SP

I don't recommend it, despite being pretty, it leaves something to be desired in patient care, I'm now with my 2-year-old daughter in the ICU, throughout the day I asked for milk several times and it didn't come, for my daughter to drink I had to personally go to the cafeteria to ask for heat water to prepare the bottle. I do not recommend the D,or network. Today 03/03/2022 at 21:30, my daughter is starving and the nurse doesn't know what to do because her bottle doesn't come.

I was feeling sick, and the nearest hospital for me was Bartira, I got there, the service at the reception was fast, and I was very well attended, as soon as I finished at the hospital reception, it took about 5 minutes, they called me for an appointment, Dr. Beatriz a dear, and very human! She quickly referred me to the medication part, it took a while, but there were also more serious cases than mine, the nurse Katia who attended to me, she was very human, empathetic, and always available to help! It was the first time I used this hospital, I hope I don't need it so soon, but I loved the service.

I've been going to this hospital for years. I've had several surgeries. I have always been treated very well, from reception to doctors and nurses. What I read in several comments was the delay in the emergency service in the time of COVID. It must be understood that all hospitals were fully booked until recently and the delay in care occurred in all of them. For my part I recommend it.

The service was quite good, but it is absurd to gather all the people with flu symptoms in a closed room (literally the door is closed, there are 2 windows and only one is open), outside people are smoking in front of the window smell is in the room and a "cough choir" is so strong, zero social distancing, with people sitting next to each other and people standing around, and when you talk about waiting outside the hospital for people who are at the concierge it says you can't. ABSURD they have not adapted a way to improve air circulation. I waited from 10:10 a.m. password 112 at around 2:00 a.m. and I was barely seen at 12:00, almost 1:00 p.m. new doctor did not examine it, only gave medication and said that it did not have a COVID TEST, asked to call the laboratory to accept my agreement and schedule with them I passed Last year I took the test normally. I pay an expensive insurance to go to the Bartira hospital and it's worse than the UBS

I arrived at the hospital on 05/03 with severe abdominal pain..diarrhea and vomiting, as soon as I arrived at the reception they noticed that I was in a lot of pain...they already asked for a nurse and I was promptly taken to medical care. ready at reception, but even so, the doctor was talking and attending to me to see what I was feeling. He attended to me and sent me to take the necessary medication and the CT and urine exams. The doctor Dr. Vinicius de Miranda Martinho attended me very well and was very attentive explaining to my son who was accompanying me about my case. I also want to highlight the attention of a Doctor who was not attending to me, but was super attentive to me, I'm sorry for not knowing her name, but she is wearing an orthopedic boot on her right foot... fine, was very kind to me. The nurses also took very good care of me. I don't know everyone's name but I was very well attended....they were on duty on 03/05....I arrived around 5pm. in the emergency room, and so it was this team that was there that attended to me. I left there at 11:00 pm. So about this hospital I just have to thank you. And as for AMIL, I hope it never removes it from the accredited network and that it becomes an elective hospital as well and not just emergency care.

I started going to Bartira in 2019, when it had just been bought by the São Luiz chain. It was a very good hospital, I had stopped being assisted at Hospital Brasil through the agreement and so I started going to Bartira. Always very well attended. Both for consultations and exams. But I confess that there were always very young doctors there and that brings a little inexperience with it. Obviously, everyone deserves their chance and learning, but there the vast majority are young, it is difficult for you to be served by someone in PS who has more experience in their career. So I bring here two situations, the 1st in January 2020 when I was in pain in the lower right side of the abdomen, suspecting appendicitis and I was seen by the 1st doctor who was changing shifts. She in the greatest arrogance told me that it would never be appendicitis, because if it were I would not be walking or talking normally well. She asked me for a lot of kidney exams (I spent about 4 hours in the hospital until then) and when I went back to the doctor with the result, another wonderful doctor, brand new, doing residency if I'm not mistaken, not so confident, she took the right attitude, she did it. palpation of the region, he suspected appendicitis and asked for the right exam. The result? Appendicitis started and I needed an operation. I spent the whole day in the hospital. 2nd event: today 12/21/21 I went to the hospital with strong flu symptoms, I was waiting for 2 hours ONLY to open the file at the reception, when I went to see the doctor I was already strongly suspected of having sinusitis, as I have a history and by the medications I was taking did not bring relief. The first doctor was the same in the 1st report, he was arrogant, rejected absolutely everything I said, he barely touched me, he only measured my pressure with the machine and put the beating control on his finger and said that it was influenza for sure and that he was treating the symptoms I would be fine. When I asked for a facial x-ray he said he didn't need it because my symptoms were clear of the flu and that sinusitis has other things. Still I snapped and said: I'm already here, why not do it? Annoyed, not wanting to let go, he agreed to do it. She medicated me in the vein with profenid and dipyrone, which didn't even tickle my symptoms, and then I was referred for an x-ray. An addendum: the nurse is also super insolent and mocking with my request to put in the vein that I know is good. Then he still put the medicine to go down at the maximum and it came tearing into my vein, but I held it until the end without calling anyone. When I returned with the doctor (lucky me) I came back with another one who was super attentive, listened to me, looked at my throat, ears and saw that my x-ray was normal, but that I had a drip in the throat, characteristic of sinusitis. Immediately, he ordered me to suspend everything I was taking and applied antibiotics, anti-inflammatory drugs, analgesics and nasal solution. On both occasions, the first doctors were terrible in the care, arrogant and arrogant and I was saved by the returning doctors. I dare say then that after the pandemic, Bartira dropped too much in its quality of treatment and patient care. Where have you ever seen waiting 2 hours to open a file while the employees chatted? 2h being exposed to covid and influenza viruses in isolation from reception. I was honestly so disappointed today and I'm moving to another hospital. I no longer recommend Bartira to anyone, as the risk of misdiagnosis IS HUGE!

Good hospital, caring professionals, clean place. However, the lack of local communication is an unacceptable favor. They ask you to arrive two hours in advance, but they only see you later, they let you know that the surgery will only be at 11:30 am, and you are hungry since 09:00. I hope you can change this little detail of the place. When you are undergoing treatment or with an illness, waiting is a terror, it causes anguish, anger and anxiety, it is not healthy for a patient!