Hospital de Clínicas Jardim Helena - São Paulo - SP

Coming to this hospital is asking to die. I am visually impaired, and I need preferential care. I needed to be seen by an orthopedist and they referred me to a clinic. I was waiting more than 4 hours to be attended to while I saw other people pass in front of me. I know there's a risk classification I know that but they passed an elderly woman because it's preferential. ME TOO!!!!! I'M DISABLED! I ALSO NEED PREFRENTIAL ATTENDANCE! I've always been told that this hospital is terrible, and look, it's worse than terrible. This is the worst nor the tide is that bad.

Terrible attendance. I called informing me if I would have an obstetrician and if I needed to do an ultrasound in the unit, if they would do it and they informed me that yes! I arrived here at 18:40, the obstetrician only works until 14:00 and the ultrasound only until 18:00. At no time was I informed of this on the call, which was around 4pm. The receptionist even asked me if I wanted to go with the clinician, I refused because he wouldn't do anything. Now I'm going to another hospital to be treated while pregnant.

São Cristóvão increases the portion of the plan and decreases the quality of life of the user, taking away hospitals like Central de Guaianazes and until May 8 to put such garbage, if I knew that I would stay there for 4 hours with my daughter I would have gone to the sus, at least it would be attended to faster, the nurses there, everything looked like few friends, the nursing for love stuck it in the c#, only one newbie treated me well, just for her goodwill I left her for access to my daughter, from the otherwise I would take her and go to the currentpa. If you are going to take care of this much health plan, be empathetic and expand this hospital, you can't house a horse in a doghouse!!!! Very high demand for a small hospital, that must be the reason for the lack of empathy on the part of the professionals, the only friendly ones were the security guards!!!!!

Yesterday my two - year - old daughter got sick , the excellent doctor was taken to the hospital , she asked for super attentive exams , my daughter was under observation by the wonderful nurses on duty for the day , but she changed her shift and then chaos began . so big a grumpy nurse , they clearly do not like what many children do there and they do things with disdain , my daughter needed to take the access off her arm , I went to the room to ask to take the nurse down , she didn't even look at me waiting there for more than half an hour , my daughter crying , wanting to go Although , I have never felt so humiliated , a lack of respect , they are sick children if they do not want to work it 's full of people wanting to . The hospital has to take action in relation to these two nurses, it is an absurd professional of this type in such a good hospital.

I have already spent three times with my daughter in this hospital and here I express my indignation at certain doctors I have spent my time with here. Today I took my 1-year-old and 4-month-old daughter with a swollen face and red spots all over her body due to amoxicillin clavolunate, I explained the situation in the triage and when I entered the doctor's room he was using his cell phone and stayed there for a minute. I started to glare at him and he dropped his cell phone and answered my daughter like his face. Sitting in the chair he today my daughter's face and without me saying anything asked me to lift my daughter's blouse and looked, then .and then said that it was a rash and would apply ointment for itching. He hated me and I looked him in the face and said very thickly if he didn't want to know my daughter's history from the beginning or if he didn't want to know the name of the last medicine she was taking. Then he widened his eyes and said I could tell. Then he got embarrassed and put on an antiallergic and he already prescribed cephalexin without examining my daughter to see if she still needed it, because my daughter had been taking antibiotics for 7 days, I told him to look at her throat to see if it had improved, he continued sitting and took a toothpick and told me to approach him, then I looked at him, turned around and put my daughter in bed and told him to examine her properly, then what could be called a doctor (José Antônio Mendes Carrasco) raised the tone of the chair and only looked at my daughter's throat. I don't recommend Jd. Helena much less certain doctors who attend there. AFFF nowadays most doctors work for money and not for love. How can a doctor not take care of a child properly is only for God.

I went to Hospital Jardim Helena to do the PCR, because I had cold symptoms and, as I went back to work in person, the office where I work thought it was interesting for me to stay in isolation and take the exam. 1. When I explained this to the doctor who saw me, she laughed and said that it is psychopathy (?) for companies to continue to worry so much about it, because the virus is not even being transmitted anymore (?!). She sent me to take the test without even examining me, and the consultation lasted less than 1 minute and a half. 2. To take the exam, I waited for more than 1h. During this period, I spoke to several people, and each one gave me different information. I was walking from one side to the other, not knowing where to wait, if they would call me by name or by the panel, what would I need to do... 3. Usually, hospitals provide an online portal for the patient to log in and consult the exam result. In the case of Jardim Helena, they only gave me a paper with the WhatsApp number of the laboratory responsible for the collection and instructed me to get in touch by message to verify when the result was available. Three days after I contacted them, they hadn't even received my message. I called the hospital, and the person who answered me said that the laboratory had changed its phone number (!). I already sent a message to the supposedly correct number, and I'm waiting for a reply. This was the worst experience I've ever had with a hospital, and I've been to public hospitals. I do not recommend this horrible, disorganized place.

THE WORST HOSPITAL EVER. If you are sick, go to the health center in the Northeast, but don't go to this rubbish place. Service with doctors was extremely slow (I had an average of 6 people in front of me and I waited almost 3 hours). Doctors walk around the hospital using their cell phones as if the hospital is empty. Oh, it's time for medication, forget it. If you let yourself in to be faster, because even for a simple blood collection it takes hours and the result, forget it. I did PCR on Saturday and they asked me to send a message on a tel on Tuesday to see the result. Ai today the laboratory says that the results are late and will send at least 5 BUSINESS days. What nonsense is this? NEVER SEEN THIS GARBAGE AGAIN. I'd rather die. And don't come with this ridiculous excuse that the country is going through this moment of flu and bla bla bla.. because all hospitals are like this and none is as bad as this one. And that doesn't justify doctors not responding quickly, exams not coming out. If you are unable to take the exams, especially those for COVID, put a sign on the door that you are not capable of. Then it is up to the patient to look for a worthy hospital that fulfills the obligations. And don't waste your day there.

Guys, I come here to express my experience with Jardim Helena hospital. On the 12/05/2022 I went with my sick 2-year-old son, the doctor passed urine blood tests but he couldn't do it in the collector medicated he sent him home. They gave him azithromycin for him to take at home, the azithromycin made him not have a fever anymore. On Saturday 14/05/2020 at 7:00 pm he started short of breath...run with him to the Jardim Helena hospital again the doctor medicated with injection passed a puff of sabutamol and lung x-ray and released not even one medication was given to take at home, it was already around 9:00 pm, we returned home when the effect of the doctor wore off, dog started to feel sick again, ran out of air, I took him again, it was almost 1:00 am on the 15th /05 I told the doctor that it was the same I said Dr. Is my child not well? He's short of breath...she said I'm going to give him a serum with vitamins and a puff of sabutamol did I say sabutamol again? It won't hurt so much sabutamol she said is what can improve the shortness of breath... In short we were released again arriving home my son started to get much more very tired I don't even like to remember that moment he said mommy help me. I left desperate this time for the AMA at Parque Paulistano, getting there, I told the girl at the reception that he was short of breath, she opened his file and I already passed the screening when the girl did the screening, she put a yellow bracelet on him because he had the saturation at 86% quickly went to the doctor who told me, mother we will have to remove your child to the UPA because here we are not able to keep him. At first I thought it's not fair to have an insurance plan and go to the UPA, so I told the doctor Dr. I'm not going to the UPA because he has an insurance she replied to me mom you've been going to an insurance since yesterday your son has only gotten worse it's better for you to go for your son's sake follow her advice I went. There they performed blood tests, x-rays discovered that my son had a lung infection we spent a whole day and a few hours at night under observation, the doctor gave him 6 types of medication for him to take at home and asked to return there with 3 days for her see how he was. I've already returned to the UPA, the doctor said he's fine, but after 10 days he has to go there again so she can ask him for tests again. So here's my advice as a mother if your little son who doesn't know how to talk where he's hurting feels bad, don't take him to the hospital in Jardim Helena because there and nothing is the same.