Hospital Sancta Maggiore - Dubai - São Paulo - SP

I, leave here my praise to the team of Hospital Sancta Marggiore-Dubai, very attentive people, from reception to the execution of requests. In this last Service Order made from my mother to patient Eva, in the period of March 2022. I am especially grateful to all the doctors involved in the successful surgery for their promptness and attention in solving your problem. Congratulations to all for the excellent service. Gratitude and respect for high quality service. We will be eternally grateful to God for having placed blessed doctors from this unit in our mother's life. We will always remember you fondly. Our sincere thanks; Baptist family.

With my mother's surgery, everything went well. I stayed with them in the same room (there was a corner for a companion, where I managed to sleep well at this delicate moment). It's a very clean and well equipped place. Gratitude!

I would like to register my indignation with regard to the care provided by prevent senior when my father went to have his pacemaker changed. On that day my father had a little cough, he was examined by the anesthesiologist and he requested tests and said he would call the clinician to make sure it would be safe to perform the procedure in such conditions. Moments later my father was taken to the surgical center without the clinician appearing in the room and the two people who came to get him didn't know anything. At the time of collection of exams, the nurse, in addition to not using gloves during the procedure, apparently had no ability to withdraw the blood, left the patient's arm purple and then had to move to the other arm. The procedure was scheduled and performed with apparent success, however, my father evidently left the hospital (Dubai) with a dressing and post-operative recommendations. (Antibiotics and avoid carrying weight) The return appointment was scheduled for 12 days later and no maintenance was recommended for the dressing. Days after the procedure, the return appointment was canceled and rescheduled, so the patient would only have the dressing changed and evaluated 23 days after the procedure. By chance, we went for another exam a few days later, when my father still had the bandage on, and in conversation with the doctor who treated him, we learned that her father had had the same procedure, in the same hospital two months before, and was indicated dressing maintenance in just 1 week. For us, the question remains as to the reasons for having indicated two different forms of follow-up for both patients, since they underwent the same procedure.

I'm Ligéa M Rodrigues_CPF 176xxx, daughter of Maria L G Sarrian_CPF 082xxxx who on 04/02/22 at 7am had a spinal surgery with Dr. Jose Lotfi. The following day, Saturday 05/02, in the afternoon, the neurosurgeon of the hospital, without knowing the clinical case, removed the drain and said that he would be discharged, I replied saying that she still hadn't been able to sit on the bed, that the discharge was unfeasible, the physical therapist who was with us in the room warned him that my mother still had a yellow bracelet (mobility restriction). At that moment he backed off and said that it was fine if my mother wanted to stay one more day, then I corrected him saying that it was not a desire but a need. That afternoon, the nurses insisted on changing the bracelet from yellow to blue, which indicated some mobility, and we did not agree, as she had not even managed to remain seated on the bed. On Sunday without a medical evaluation and with a lot of pain despite taking tramal, we followed the recommendations and forced her a little more to walk, use the toilet and sit down to eat. These attempts made the pain worse and by the end of the night she was unable to even sit up. On Monday morning, the nurse again said that my mother would be discharged, my brother Antonio C de Mateo_CPF 213xxxx, who was the companion this time, claimed that he would only accept the discharge given by someone from Dr. José Lotfi's team, then he appears Dr.Diogo Coelho–CRM SP166061, saying that he was a student of Dr. Lotfi and without doing a clinical examination, discharges him. Dissatisfied with such disregard for our mother's real state of health, my brother firmly objected and demanded at least one locomotion (ambulance) to the residence. Contrary to our notes that she was not ready to be discharged, yesterday 07/02 around 16:00 she arrives home by ambulance. Today 08/02, we called the doctor who performed the surgery and asked if this pain when sitting is as expected and as we expected, Dr José Lotfi asked us to take her to an Emergency Room, to be evaluated by a general practitioner, because it is not normal to feel so much pain when sitting. Due to the medical negligence of the two doctors who "assessed" my mother, but mainly that of Dr. Diego Coelho, responsible for the discharge, we are unable to transport her to an ER for an analysis that the Sancta Maggiore Dubai hospital team should have provided. Thus, based on the Consumer Defense Code, Precedent 469, we consider the relationship with the Insurer to be abusive, where the patient was and is at an exaggerated disadvantage, totally incompatible with the good faith or equity proposed by Prevent Senior and therefore, we demand the proper repair, with transport/locomotion by ambulance of the patient from her home to the Emergency Room and from the ER to her home, a need that could have been avoided if the hospital were not so urgent in releasing the bed and following protocols that do not consider the uniqueness of each clinical case.

To get there by Uber, you always go to the marginal, as well as to ask! Even if you put the name of the hospital. There is no space for SMOKERS, you have to go outside to smoke. There is no food menu for companions, much less a bistro or convenience store inside for food at different times. They don’t have an umbrella to take you in the Uber…

My 75-year-old mother was admitted to Sancta Maggiore Dubai hospital on 12/10/2021 to undergo surgery to remove a 3.5 cm esophageal tumor, the surgery was successful but she had a draining esophageal fistula for the chest, the medical team was huge (each day a different doctor passed by) there was a delay in the diagnosis of the fistula, my mother developed an infection, the fistula when it was correctly diagnosed, it took a long time to close (30 days) that is, my mother was hospitalized there for 40 days, had several episodes of high fever, due to the medication to fight the infection, her kidney function worsened, she became weak, then they put a patient in the same room as my mother and two days later they diagnosed COVID19 in the patient, soon my mother was also contaminated and was transferred to an ICU (improvised), my mother was getting worse and worse, the exams were changing and on the day my mother was intubated we received the news of death. My mother was a healthy woman, she had no metastases, her kidney function was excellent, very active, happy, enjoying life. Thanks to the lack of individualized follow-up by the onco-surgery medical team, thanks to the negligence in placing a patient with COVID19 in the same room as my mother, thanks to the high turnover of employees with little technical capacity, little training and dissatisfied, thanks to an improvised ICU, poorly equipped and totally inadequate to treat critically ill patients on the 18th floor, my mom passed away on 01/19/2022 at 11:19 pm, after 41 days of hospitalization and left the hospital in a sealed plastic bag for COVID19 patients. THERE WAS NO FUNERAL!!! MY 88-YEAR-OLD FATHER CAN'T SAY GOODBYE TO HIS COMPANION. AND THE MEDICAL TEAM OF THE ONCOLOGICAL SURGERY SO FAR HAS NOT CONTACTED ME, NOR GIVEN CONDOLENCES TO OUR FAMILY. LACK OF RESPECT! NO HUMANISM! Thank you Prevent Senior!

Very well done service to my elderly father, who had a myocardial infarction. Reference hospital today in São Paulo. First-rate treatment. Young and competent medical team. Complete diagnosis made through several exams. Explanations for the family are clear and objective. Guests receive meals and have a bedroom with a separate bathroom. Thank God my father is already at home, safe and sound, working in a home office at 97 years old, he doesn't want to stop working...no way... Thanks to all Prevent Senior Dubai staff for their expertise. The reward always comes.