Hotel Fazenda Brisa Itu - Itu - SP

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I have mixed feelings about my experience at Samba Itu. I stayed there for 2 weeks with my daughter and parents and I have a pretty clear picture of how things work there. POSITIVE: 1. The staff is amazing! Friendly, accommodating, understanding. They made us feel at home. 2. Breakfast was good. Fresh baked goods every morning. 3. Family centered. They have tons of fun things for kids such as a play area well equipped with a variety of toys. They have a playground that accommodate toddlers, offering swings for tiny and older kids. They have a soccer, basketball and tennis court. They have a kid's pool, and adult pool and a pool for water polo. On weekends, they offer activities for the children guided by a professional. They have a mini farm where kids can see and pet animals. They have a trail safe for kids. As you can see, for me the family friendliness was the big deal. 4. They have an adult game room with 2 pool tables and 2 foosball. 5. Lots of green areas and hammocks all over 6. Their caipirinha was out of this world!!! 7. Area for parents to warm up baby food and wash dishes NEGATIVE: 1. They did not have sheets large enough for the king size bed s. That was annoying! We could barely sit on the bed bc the sheets would all come off. They need to upgrade to elastic bedsheets 2. Though the food was good it was pricey and they offered little buying options 3. The kids playroom smelled really bad and the rubber mats were pretty dirty. Some toys were broken and need to be upgraded. 4. The cleaning of the rooms and bathroom were not that good. I do not think the shower was cleaned at all during my time there 5. THEY NEED A WARM POOL! The pool was what attracted me to this place but bc of the cold weather, we were not able to enjoy it at all. 6. The pools were a bit dirty. I could see grime hanging from the cracks inside of the pool 7. Though I had asked for a crib in the room WAY ahead of time and they garanteed they would do it, they did not have it set up yet. They brought 2 old and broken playpens. Because of that, we went to bed pretty late on the noght we checked in 8. The adult playroom was poorly kept and balls from the pool tables were missing. 9. Though it was nice seeing cats and dogs walking free in the area, it is not safe for young kids (my daughter was scratched by one of the cats when she tried to pet it) 10. They don't have an elevator. For being a place for families, they know we carry a bunch of stuff. Going up and down the stairs with suitcases and a toddler was not fun 11. The tv has very little options for channel 12. The high chairs need to be upgraded or at least cleaned properly everyday Even though I listed more negatives than positive, I still give a 4 star because I saw how hard they were trying to make everything great. Also it was good to know that the hotel has only been open for 8 months (or reopened under a different name) and that the new administration has started this last month. I would say this is a great place for families overall but they are lacking in the details. If you are able to overlook some of the small things, I am sure anyone can have a great time at Samba Itu.