iNove Gás - Niterói - RJ

Do not take your car in this company, they are not professionals, they damaged my car, horrible staff, they only aim for money !!!!!

It really is a very weak workshop, because in my car the installation was only good after I got back there almost 10 times, and yet it was only good because I work with mechanics and had to "work" together to solve my problem as client.

I looked in Niteroi for a CNG installer for my C4 Pallas car from the BRC brand, which I researched as the best and suitable one. I had the indication that I9 would have a good team despite their score on the site being bad. I was attended by the saleswoman Rosi, who, together with the manager Sandra, negotiated the sale and service, with the workshop manager Amaury having a good reputation and an after sales with Alin. The drama started because they didn't have it in stock and worked with payment in cash in advance, I had scheduled in Detran to inspect the change of vehicle characteristics on 12/26/18. However, already at the Detran site in Niterói, in the Fonseca neighborhood, already in line for this, I received a call from the manager Sandra who discovered that the cylinder installed in the car was numbered differently from the one in the i9 Invoice, and that I did not would get it, said and done, I had to reschedule another date there at 0800, but only for 12/27 but in the city of Itaboraí, a couple of hours from Niterói. So I did and went back to the workshop to receive the correction of the note with the correct number of the CNG cylinder installed. As to receive the IPVA discount I would have to inspect it in 2018, I absorbed the problem. Being in Itaborai where I stayed from 10 am when I left home, until 2:00 am to inspect, and leaving only at 10:00 pm, believe me, another error was detected in the invoice where the name and number of the gearbox were not explained, requirement that should be known to the issuer of the Invoice. Anyway, I had to reschedule for December 28, the last day to receive the IPVA discount, and only at Detran de Itaborai. I returned to the workshop for the second time when the Invoice was rectified again, placing the reducer, but without its number. As it was already "scalded" I did not accept and asked him to review the correction of the note with the reducer and its number explicitly, a requirement of Detran. I returned to Itaborai, and finally got the documentation. Let it be, that I verified that the gas tank that was full had decided to almost reserve and the volume of CNG in the marker had not. I was in the workshop and spoke directly to Chief Amaury, who scanned the system and informed that the gas kit was not working, and a gas leak was verified by an unfastened hose, the same happened with another vehicle installed on the same day as my. There was a need to change the pressure gauge sensor for the system to work because it was reading that the CNG cylinder would be empty, which was not a fact, and then consuming liquid fuel, gasoline. However, I would need to leave the car there so that the kit supplier came to evaluate and release the replacement of the part, this coming from the neighborhood of Penha in Rio to Niteroi. Thus, the trip with the family I had prepared was hampered, as it was the end of the year and it was very congested, and I had no confidence in the vehicle, as my daughter, partner and grandson of 2 and a half would be traveling. I feel hampered by the poor service, especially from the manager who is responsible, from the owner Mr. Márcio who doesn't even show up or answer the phone, leaving everything but the hands of employees who can't handle the service, the material loss of expenses and time, in addition to costs of traveling twice to the municipality of Itaborai, and the most relevant is the LOSS OF NEW YEAR'S EVE WITH THE FAMILY. I have all the documentation and I expect compensation or compensation for my losses. I leave a warning here so that no other gullible person uses this installer with a bad reputation, bad service, misleading sale of services, and unacceptable policies and procedures on the part of the owners, who seem to drive the company to cash, using good faith of the unwary. If the company does not receive attention, I am preparing an action in the special court, as it is absurd for me that companies like this still exist in our country that only operate in this way, for the certainty of impunity.

Poor quality service! I did the conversion on June 29, 2016 and since then I have returned 3 to 4 times a week for maintenance on my car, the last time I went the car had to be towed. One detail, my car has eight thousand kilometers driven. The last one, they made an appointment with me to redo the whole service, that is, remove all gas kit and put a new one. One more detail, I work with the car, I depend on it to pay my bills. Who will pay all these days that I didn't work I told them that the justice system is a shareholder and they still ignored it. I DO NOT RECOMMEND!! DO NOT USE THIS WORKSHOP !!

Bad after sales. 3 weeks after installing, I have to change the car headlight bulb. Only "the only place that can be installed" in your car prevents me from changing a burnt-out lamp. Why was I not warned of this before installing? Solution: we remove the part, you take the car and make the exchange and then come back to complete the installation. Car @ # $ !!! I missed the day's work and got a phenomenal bore. I have already regretted choosing this company.

When I realized on a Friday at 5:05 pm on 6/29/18 that my charger was giving off a smell of gas internally and echoing noise, I immediately called the I9 store on São Lourenço street in Niterói. To my surprise the employee Aline was super petulant on the tel when I informed her that the NF was with Accounting, and that she would only pick up on Tuesday 03.07.18 because of the Brazilian game. Aline (responsible for maintenance) ignored me and said that if I went to the store to assess the situation with the manager on 06.30.18 I would lose my time for not having the NF. This is because the store has a system and all customer data. Aline even made the consultation when informing the name of my company. Even so, she insisted on the presentation of the NF. Given the concern regarding the “explosion”, I went to the store on Saturday, June 30, at 8 am and ignored me, they didn't help me at all because I didn't have the NF in hand. I explained that the NF already had the accounts and that I didn't have immediate access, even so, they didn't help. According to Lais, Aline did not help me out of “vanity”, which she could have helped. That's because the gas kit is 5th generation, cost almost 5 thousand and is under warranty. I still made the mistake of putting the same kit in 2 more cars, totaling 3 cars. It was clear the garbage that this store is, they make the sale, but they don't have a sale. Aline thought it was better for the client to run the risk of an “explosion” than to help the client by evaluating and guiding. I don't recommend the store or my enemy, and I don't even know why it's still open, as they don't treat the customer as a customer, but as anybody.

Bad company, arrogant and amateur employees, they are not qualified for the service. Never even go near that M......da