Instituto Poliglota - Fortaleza - CE

The best and most complete language school in Fortaleza. No doubt, no other offers quality education and so many options.

In addition to always having parking spaces, there is no better way to practice speaking the language you are doing. I am doing intensive English and my teacher is American. The institute lives up to its name. A negative point to comment is that when taking the level test, the maximum they allow is the eighth semester, while the course has ten semesters.

Was this review helpful? The Institution does not have a bit of respect and consideration for its clients. Certain levels are no longer offered to students, teachers are replaced during the semester, there is no quality care.

I thought I would go to English classes to hear the teacher speak English all the time and not Portuguese. Ok, Portuguese if really necessary for an explanation, but not general, 90% Portuguese is spoken, when it should be the other way around. This in an intensive, which cost about 1700 bucks. My conclusion: lost money. I learned more English speaking with natives in MARRA, than in the intensive of a very expensive month, to hear Portuguese all the time. If we can, save your money and I found a way to talk to natives or people who know the language well ... today there are several different means of communication to keep in touch. Internet is there for that. Outburst.

Simply the best language school in Fortaleza and Ceará, the service is friendly from the reception to the coordination. I studied with native and Brazilian teachers. All with a good teaching methodology. The best experience of the Institute is the cultural and linguistic immersion of the student in the language studied. On Saturdays, it seems like we are in a real hostel, due to the diversification of spoken languages, it is fantastic. My favorite days were the week, because it was quieter. I did English and Spanish and intend to return to study at the Institute soon. Super recommend it.

Class with a reduced number of students and the level of English charged leaves the student in a level to take any proficiency test. The price is a little high but the quality of teaching is unique. I don't know a language school in Fortaleza better than the Polyglot Institute.

Disrespectful staff / Terrible after-sales service I purchased the intensive course at Instituto Poliglota via WhatsApp, which was carried out in cash via PIX (R$ 800.00). However, an unforeseen event occurred and I would no longer need the course. With only 1 business day after requesting the services and not having started classes, in addition to the fact that I had not signed a contract, I asked for a refund of the payment via WhatsApp. It is worth mentioning that clause 2 of the Instituto Poliglota contract states that you are considered enrolled when you make the payment and sign the contract. The financial sector called me and wanted to understand the situation. I justified and explained the unforeseen event that had occurred and that because of that, I would no longer need their service. The girl from the financial sector mentioned that it would not be possible to make a complete refund of the money as she would have to deduct the registration fee and services provided. However, I highlighted that I had not signed the contract and that classes had not yet started, that is, THERE WAS NO ENROLLMENT OR USE OF THE SERVICE. She insisted that this chargeback fee was necessary and that it was common sense that when the person makes the payment they are already enrolled, regardless of whether or not they signed a contract and hung up. My husband heard the call and immediately called to better understand the situation and have a friendly conversation with the finance lady. However, he was treated with a lot of ill will and lack of education, and he was even indirectly accused of acting in bad faith. In addition, he was treated all the time with mockery and irony as phrases like: “Let's do everything wrong the way you want”. When questioning about Procon's decisions in favor of full return, she insisted that she was covered by the law and that this situation was common sense and that he should know about it. We then asked what the enrollment fee was and no one at the institution could answer, as it would have to be calculated. In other words, it is a dynamic rate according to what you pay the multilingual and this percentage is not stipulated anywhere in the contract, which caused us a lot of surprise and we contacted a lawyer. When he called the person from the financial sector, he tried to reduce, humiliate and totally distort the conversation, making it necessary for him to act firmly so that she lowered the tone towards which the conversation was heading, including mentioning that the call was a clear attempt not to take the dispute to fields other than that of good conciliation. After a lot of talking we found out that the tuition fee was 20%, a totally abusive amount. Our lawyer proposed that the Polyglot Institute keep the same amount they charge for a level test, 25 reais, due to their insistence on maintaining the charge. In this way, this amount could cover the possible costs of attendance, writing and other operational costs. The person in charge changed the conversation and said that she could not continue that call at that moment. At dusk, the lawyer returned and the person in charge said that she was “tired” of that situation and would not discuss it anymore, so she would use the 48-hour deadline to return the money and that we would only know what she decided to do when they did the payment. In the end, they returned 750 reais and kept 50 as an administrative fee. I cannot evaluate the quality of the course, but if it reflects the way the institution treats its potential clients, I believe it must not be good. A bad experience, I wish you have better luck than I had.