Italian Persianas - Cortinas, Cortinas Rolô, Persianas e Box de Vidro - São Paulo - SP

Company Note 10. Punctual service. Very good budget. And Great Quality Products! Super recommend!

It has a good price, but bad service. Measurements of the tracks and positioning of the handles and pickups were wrong. As a result, they came to my office four times, and even though I sent detailed error information with photos via whatsapp, the window rail was still short and a balcony came with the handle on the wrong side. I gave up. I'll pay another company to redo the service. Never contract again!

I liked the Quality of the Materials. What made me buy was the good price. They came to my house and delivered it right. I highly recommend it.

On 06/23/2020 I purchased a blind in the Roman model, at Italian Persianas. I was attended by the seller (and also manager) Magalhães. When they carried out the installation, we noticed that the WHITE curtain was stained with BLUE. Without reviewing the product before installation, they set out to make the switch. The deadline for installation was 15 working days (installation took place on 07/08). For the installation of the new product, they asked me to wait another 07 days. Not agreeing with the deadline (since I had already waited 15 business days) I contacted the store and, once again, I was served by Magalhães. With a posture without any professionalism, he said he would try to attend to me in a shorter time, check with the logistics and return. On the same call, when I pressed for confirmation since advance payment, he, completely wrapped up with his own information and positioning, told me that he gave the information in an attempt, but knew that advance payment would not be possible. Feeling cheated by the seller, I should have canceled my order at that time. Thinking about the headache that would be the cancellation, I kept my purchase. On 07/17 they installed the new product. Along with the blind, I requested a frame. This, made of velcro, was placed in a way to "hide" the error in the installation of the blind holder (carried out on 07/08). It was only on 12/18, when I removed the blind for cleaning, that I was able to notice the error in the installation of this support (until then “made up” by the frame). I contacted him again on 12/21, requesting the adjustment of the installation and I was informed that, having passed the three months of warranty, this correction would be charged the amount of R $ 120. Conclusion: They do not review the product before delivery, put a manager without professionalism to deal with the customer, the installation is done in the wrong way, makeup and, when requesting the repair, I have a damage of R $ 120. Comment on answer: In addition to the inability of a worthy post-sale, I see that the ability to understand text by those who answer the complaint also lacks. I never questioned the delivery time. The promise of advance was said, by telephone, by the "manager" Magalhães (who does not have the slightest tact to deal with clients), on 07/10/2020. I also emphasize that I did not use "velcro" as a gambiarra. Just read in the text above that the installation of the FRAME, made in velcro, was applied incorrectly. Where did I recognize the 3 month warranty? I didn't recognize it at any time. I just said that I WAS INFORMED about the deadline, by you. I also emphasize that * I did not point out absolutely any error in the installation of the support *, because the technician is responsible for measurement at the time of installation. Besides you lying in the answer, saying that it was informed that I could take the blind to the store, it would be useless to take the product, if the problem is in the installation without measuring the support, the same one that was made up by the cover of the frame. At the time of selling, they do not spare any effort ... but you only need the post-sale which is that type of response and neglect that the consumer has.

If I could not even give a star, the company doesn't deliver on time, I'm waiting days for the shipment... people without competence...the company doesn't fulfill the agreement.

Lack of total professionalism, I placed the order on 8/30 and they sent me a totally different model, after 6 visits by the installer, finally, on 10/28 they completed the service. Various problems like wrong measurements, product defects, different color (again). This was my experience with Italian Persianas. I do not recommend..

I was very well attended, they are very helpful, whenever I got in touch, they answered my doubts immediately and the material is of excellent quality. Whenever I need to buy from them and the price is great too.