Jovinos - Santos - SP

Good service, good food, good price, but there is only one thing wrong, in the letters it leads us to error, because two lies would be two types of mixture not two of the same mixture.

Come on ... I always order at this restaurant because of the cost-effectiveness, you usually pay an average of 15-16 reais and it comes with a generous amount of rice and beans accompanied most of the time by farofa, French fries and a salad, which ranges between lettuce, carrot, onion , noodles and wheat I think, I don't remember the name. Is the food great? No. But it's not bad. Going back, it makes up for the amount paid, in fact I learned at the height of my 38 years that when I saw in the reviews of the establishments "it's worth it, or it's worth the price", that I should pay attention. There was always something wrong with my orders, several times I ordered a lunch and another came, lettuce several times burnt or looking like an old one, all broken potatoes, often soaked in oil, but on the other hand, the meat, chicken, anyway, the proteins, in my opinion were very satisfactory. Well, now we come to the reason for this evaluation, today 07/09/21 I ordered a chicken fillet on the plate, and asked if I could NOT send the salad with pasta, I personally do not like it, but I don't like it. My order arrived, and at the time I opened the room and guess what, there was the pasta, (I'll put the screenshots of the conversation here) I called and said hey I asked for no pasta and you ordered it, then the attendant who later found out was the "responsible person" he apologized, and that he would send another salad, I said I didn't need to, he apologized and insisted, I felt bad because it was not my intention to call, the person humiliated themselves, I just wanted to say that my salad had come wrong so they had attention next time. The attendant said he was going to take care of the next one, little did he and I know, that the next one would be so fast. It turns out that when I opened lunch, it wasn't steak on the plate, it was the parmigiana I think, or whatever, there was cheese on top and the chicken was breaded, as I got a tattoo recently, I'm taking care with my diet, avoiding very fatty foods, in any other situation, I ate countless already happened in this restaurant, I would have eaten lunch. Well, I asked to change and the attendant said that in 05 minutes I would change everything. And even though I don't ask any questions, let's remember that he said he'd do a great job next time. Lunch arrived, I opened the salad and there was only lettuce (there is always at least 2 items in the salad, lettuce and tomato, lettuce and onion, or carrot etc), I am very patient and said to myself, okay, and seasoned the salad. That's when, when opening the pot, in addition to seeing 1/3 less rice and beans, one of the steaks had the look of having been reused (as you will see in the photos) and with a horrible appearance and smell of oil. The "responsible/attendant" made a good change and said he would scold in the kitchen, but from experience, although in this specific comment, he has no proof, I believe that HE authorized the lunch to leave that way, in view of our conversations on WhatsApp (the place I use to order lunch for them) where I'm always very patient and polite, he must have understood muggles or something, and decided to give me some kind of lesson so I can "learn" not to complain or just would be the saying "Never annoy those who cook your food". They lost a client, I don't think it will make any difference to them, that's why I felt I should at least expose what happened to me.