Lanai Imóveis - Cotia - SP

Very helpful staff

I rented an apartment with Lanai and when I moved (after moving) I was informed that the condominium had cut off the water supply due to the owner's default, and it was not possible to connect quickly because they removed the equipment that connect the water to the apartment , just a detail that Lanai didn't see before renting the apartment, totally unfit for housing! After several disorders, averaging 1 week living without water, I managed to turn on the water. In this property there was pigeon poop, which made us afraid of disease like toxoplasmosis, and without the chance to clean up until the water connection !!! All of this was recorded by email and photos. I had to take my 3 year old son at the time to bathe in another city (old apartment that was empty, but with water) every day, imagine, after a full day of work and tired, a major inconvenience! It was very difficult and I cried a lot with every difficulty! It was desperate! :-( Upon leaving the apartment, another surprise ... Lanai had demanded and negotiated directly with BrasilCap a capitalization bond in the amount of R $ 6,800 in my name, which would pay 0.45% per month of monetary correction, but I received a message saying that in addition to losing the monetary correction of period there would be a fine of me average 400 reais in the contract! Traffic ticket? As well??? After several exchanges of e-mails where I was not satisfied with the information and lack of organization of the Lanai, they managed to revert to such fine, until finally they formalized that the title would pay the full amount + the monetary correction according to the contract signed between the parties! However, the emails from such BrasilCap say that they will pay only the principal amount without any correction because the capitalization negotiated by Lanai has no yield in the period, and the money was stopped in time, without any update. How much confusion with one real estate agent! They don't care about my family and my money. To end my dissatisfaction ... As well as the inconvenience of entering the apartment, which again was not suitable for housing, I still had to fight for my contractual right in relation to such capitalization. In the end to receive the same 6,800 reais without any correction. :-( I relied on innocence at the real estate agency and on the bill they sent (by email) at the time of hiring! And this capitalization was a requirement, even though I was asking for something simpler, as savings were denied, because it was the internal and standard rule of the real estate company to do so. I had no choice! I trusted and simply paid in a hurry since everything was right for the rental. I am deeply saddened by what I went through and suffered! They are very disorganized and I didn’t see any clear rules or anything from the beginning! I have rented property in SP, and in my case, the tenant, in addition to having received a property in order, made savings, that is, his guarantee money will be readjusted at the end of the contract! Fair and simple! There is a lot of real estate on the market, especially in Cotia! I should have done some more research, but in a hurry I trusted and got along really badly!