Laser Fast Tatuapé - São Paulo - SP

Facilities in perfect condition, friendly and helpful attendants and affordable prices. They attend on time without any major delays. They just need to be more attentive in responding to watssapp...

Terrible service, they do not respond on WhatsApp and do not provide any assistance. This is a neglect! I confirmed my schedule with them on a day that was a holiday, before leaving the house, I checked their WhatsApp opening hours, which stated “open”, they didn't tell me that the establishment would be closed. I arrived and came face to face with the door! I've been trying to schedule an evaluation for 3 days now and NOTHING. LACK OF TOTAL PROFESSIONALISM.

They didn't send my contract, the closed areas don't enter the system and they booked my appointments all wrong! They don't solve any problems. Total disorganization!

I never made any kind of registration in this company and they are and bothering me on whats app, several messages throughout the day! I only see a process by the LGPD as a solution!

I can't get in touch to schedule my session. The phone doesn't exist, on the website the phone transfers to another unit, that is, to be able to schedule, just going there, which is super easy here in São Paulo where everything is close, right -.-

I closed the waxing package, and just to make an appointment it's been a sacrifice, they asked me about my availability, I told them the schedule and the vacancy is only for May, when I will have paid two installments of the package. Bad treatment!

I had a session on 06/01/22. At the time I felt a little more pain than usual (it was already the fifth or sixth session). As soon as I felt pain, I told the Dr she informed me that the pain was common, I said it was a little more than normal. As soon as I finished, I felt discomfort but I thought it was normal, 1 hour later my face started to get very hot and itchy, I spent the night scratching and feeling very uncomfortable. In the morning of the 7th I woke up with my face all dry and peeling, still itching a lot. I sent them a message, they asked me for pictures I sent them and then they didn't respond anymore. When it was today, the Dr who answered me called me to talk. But it didn't solve my problem, (she was super polite) but hinted that it could be an acne problem. Now I'll have to wait MAYBE, until the 10th to get back to me. Meanwhile my face only gets worse!!

In January I received an active contact via whatsapp from the company LaserFast (Penha unit) with a "promotional package" for areas that I was interested in doing laser hair removal (promotional in quotes because today I know the price is WAY above the market price ). When I went to schedule the first session, the attendant told me that I could not sunbathe 15 days before or after the session. I already thought it was strange why this should be notified before closing the contract, but ok, I didn't ask either and followed the dance. I went on a trip, made the payment, closed the contract. I came back from a trip and my soap opera started. I was transferred to the Tatuapé unit because the LaserFast unit at Extra da Penha closed and when I went to contact the unit to schedule the first session, to my surprise: The attendant Gleice told me that she would only have an appointment after the 30th of March, On the first week of April. To recap: I hired the service on January 25th, on February 18th I asked for an appointment - I had already paid 1 installment of the package and was close to the expiration of the 2nd installment (February 25th) and the appointment would only be made in APRIL. In other words: I would be paying 3 installments of the contract to perform the first laser session. I complained to Gleice, she said it was more than a month to wait for the date we were talking about (45 days). And that's ok, I could wait because I've lived a life without laser hair removal, but who's to say that after that I'd be able to perform the sessions on time? Who guarantees it wouldn't be the same soap opera? While Gleice replied that it was not her fault, because the Penha Unit was transferring people to Tatuapé and that they are unable to attend. In other words: It gave me confirmation that I was going to have problems carrying out future sessions and I would have 1 year of relationships with this company to have a headache. I requested the cancellation, the attendant Gleice said that within 7 days the amount would be refunded to me. When I requested the cancellation, she tried to fit me in several times for other dates, the company only values ​​the customer when the customer goes to the competition, right? On February 25th, 7 days after my first contact, even though I had already expressed my interest in canceling the service, the manager of the place - Camila - said that she would be able to schedule me for the next day (February 26th), huh? First of all, I only had a time after March, right?, when I canceled, a time appeared. I insisted on canceling and then the story changed: Camila told me that the finance company would call me within 7 BUSINESS days and that the refund period was 60 TO 90 DAYS!!!! but that she could not need. That is: I hired a service, I would be able to enjoy it after 3 months and it will take me 3 months to receive the refund of the amount charged for what was not performed. Camila, a supervisor at Laser Fast, also told me that she could charge more installments from my card until the cancellation took effect. Even though I expressed my interest in canceling the service 7 days before. Said and done: Since then, Laser Fast has been trying to charge the amount of R$ 105.00 from my card and only didn't charge because I have a Nubank account and I will reset my limit to avoid this improper and abusive charge, so I don't have to fight for another 3 months for the refund. To finish the novel, I found another big clinic that performs the same areas as Laser Fast, with the same type of Laser for R$ 689.00 when with you the value is R$ 1890.00 kkkkkkk each K is a tear, the famous laugh not to cry. On the 25th of February, Lorena, from Laser Fast's finance company, contacted me by phone (17) 99643-0241 asking what happened and how could she help me??????, I replied and I haven't responded for another 7 days . I can't even believe it. You suck, amateurs. Now it's explained why the reviews are so bad on google. I just want my money back so I can get away from you guys.