London Bar & Gastronomia - Santos - SP

I went once in 2021, my order took a while, it came wrong and it took DNV to come the right order! I complained to the management and he said he would get a discount next time... Problem is I never wanted to go back I came back in Jan with my family, because it was the only bar in Tolentino that had a table, I made an order and after 30m I was informed that they didn't have what I asked for, my aunt ordered a burger with potatoes and it came cold If the first impression stays, imagine the second

Great cost-benefit. Beautiful environment, themed, decorated. Friendly staff and good service. Great prices, especially when there are offers. Burger with potato included and delicious, perfectly sized.

If I could give zero, I would. Unfortunately I will never go to this bar again because the quality of service has dropped a lot. I've been several times and I've never been through anything like the last time. They regulated me from top to bottom, as if I hadn't dressed appropriately for the place, no one wore a mask (cash, waiters, bartender, manager, girl at the door), air conditioning was off, the smoking place had the door open bringing the smell all to our table, we waited more than 1h30 to be served. I ordered a vegan burger, I noticed the long delay and went to complain, after 1h of ordering, they came to inform me that they didn't have any vegan options on the day and that I could order the portion of fries or onion rings. The only bathroom in the house was without a lock, without toilet paper and without soap... I had to use the masculine one and still with the embarrassment of the waiter looking at me and laughing at the other employees. In the end, we asked for it to be wrapped and they charged us R$ 2.00 per package and bag, after that headache they had this mess. We asked to speak with the manager, the waitress looked at us with a mocking face and after a long time a waiter came apologizing for what happened and would give us a discount. For my friend, he gave a discount of 30 reais and for me, 15, because my account was more "accessible". Ridiculous!!! I don't recommend it anymore!

It was a complicated experience... Let's go to the beginning, I booked a table and when I got there, it wasn't ready and they improvised right away, there were 3 of us and they offered us a tiny table, which could barely fit what we ordered, finally we asked for one more table and the boy took another one, by the way a very attentive waiter! Coming back, then everything was ok, but behold, a super arrogant waitress arrived practically demanding the table and simply took it, and then asked us to leave where we were and put us at another table, we didn't like the way she approached us from the beginning , but as we wanted a bigger table because of our bags and better comfort, so we went to another table. In all this tour, we had already placed our order and when it was ready, it was chaos, because they didn't know where gnt was and our order kept rolling around the whole room, apart from the fact that it took around an hour for the order to be ready. and even with the waiter lost in the room looking for us, complicated and it was my first experience in the restaurant and just for this service and the way we were approached by the employee, I didn't like it! Now let's get to the interesting part, the atmosphere is super cool and interesting, it was very crowded and the dishes offered at the house are varied, as it was my first experience, we ordered the starters and drinks, we didn't have much idea of ​​the portion size of the restaurant and we ended up ordering a lot just for 3 people lol... Let's go to the dishes, we ordered rib meat dumplings and make no mistake, it fills well, we thought it was small and that's why it came with 7, but it wasn't, at the same time we asked the salmon dumpling, both with 7 dumplings each and very tasty, perfect, soft and juicy and not soaked in oil, very dry, sensational! I recommend dms both, but if you want to try other things, I suggest you choose one of the two. We also ordered St Jame's which is basically a barbecue with mignon on a skewer with curd cheese and pepper jelly, very tasty too, we only managed to order it due to the portion they sent and that we had no idea lol ah we also ordered banoffee in the glass and it was spectacular and perfect, oh my, what was this dessert lol it wasn't sweet, everything was very balanced, I highly recommend it! Anyway, the restaurant in relation to service/staff needs to improve a lot, I was very disappointed about it, but the dishes were sensational, that's why I gave 4 stars, for the dishes! I hope to come back and be better received, to change this classification.