MARACATUR TURISMO E RECEPTIVO - Ipojuca - PE

I want to thank everyone at the agency and especially the guide Mr. Erivaldo (very polite and helpful), for the good service. I closed several tours and ended up messing up the dates, but they quickly resolved it. We managed to do the best tours. Gratitude

Horrible, see other complaints too! We have 15 people , we contracted the Carneiros tour including Bora Bora and a catamaran tour scheduled for 10:30 and it only left at 11:55 , the neglect was total alleging that they could not do anything as it was an outsourced catamaran service , ironically . they asked us to wait in a shade and have a few beers while they tried to see what was going on. Total neglect, as we were unable to take advantage of the bora bora structure because we were waiting on the beach to inform the catamaran's departure time.

bad experience We would go to Carneiros beach with the company, a little delay for us to get to the inn, when I say “us” I mean me and my mother, when we arrived at the beach we had 5 minutes to look for a table, because we would have to get the bracelet from the catamaran, it is a good time to get a table, but they had taken into account that it was the bora bora and the place was full, there were no bungalows and there were almost no more tables, on the catamaran tour everything went well, when we got back was the real problem, the company gave us a very short time to eat because the bus would already be waiting for us, we finished and went to the meeting point, and there was no one, when we will confirm if that was the meeting point, the guide just say at that moment that the meeting time changed, we spent 30 hours in the sun waiting for the new time to arrive so they were still late, then they still had to go back to the bora bora because they didn't tell people, and they still wanted to make us stop at a POST. For those who were still going to pay on the card to make the payment, when questioned the guide was totally rude, rude and unprofessional when interrupting, shouting and fighting with passengers, at this moment I'm on the bus going to the inn, I was supposed to be at the inn half an hour ago and we've just actually left the beach

The tour guide pulled out a HANDGUN in transit. My wife and I closed the trip to Olinda with Maracatur for 11/20/2021, we were celebrating 2 years of marriage. The start of the day was already very troubled, the combined departure time from the inn was 8:40 am, but at 6:17 am I had a message on my tour guide's WhatsApp saying that the tour would have been brought forward to 8:00 am. When I read this message I was having coffee and informed me that I would need to go at the time initially planned. The van arrived at the inn at 9:00 am, the guide got out, didn't say a word, splashed alcohol on our hands, opened the van door, we got in and continued on our journey. During the journey, the driver picked up 6 more people and when we passed by a highway there was a small traffic accident involving the Van and a passenger car with a small trailer / wagon. This trailer scraped lightly in front of the Van on a piece of plastic, but the car driver didn't stop. Our Van guide looked at the driver and said "let's go". The Van chased away, at high speed, until it reached the car, the guide took a GUN, stopped the traffic with us inside the vehicle and began to intimidate the person in the car. There were moments of TERROR and it was ABSURD to accept that this was happening. There was no more atmosphere to continue with them, we waited for the first stop, PAID the tour and contacted Maracatur explaining what had happened. She provided a car and a guide to finish the tour just me and my wife. I don't know what the other passengers did. What shocked us was the coldness of the Maracatur contractors and the focus on money. We took the tour because we were excited even after what happened. But at no time did the company call to apologize or make any redress for putting OUR LIVES AT RISK. In Carneiros, we had also closed with Maracatur and one of the employees of the speedboat hired by them simply went out with another guy in front of several customers. We believe we've gotten unlucky with them,  but we don't recommend this company to anyone. Maracatur's vision is to gather as many people as possible, hire the cheapest supplier and profit without limits.

TERRIBLE AGENCY, DON'T FALL FOR IT! They promise many things at the time of booking, but on the tour they fail to fulfill many things. I took the walk to Praia dos Carneiros, and at the beginning they picked us up at the inn almost 1 hour late and that's why we couldn't see the natural pools, because the tide had already risen. At the end of the tour, we waited more than half an hour for the bus that would pick us up, without any prior notice or instruction from the agency's staff. When I and other passengers tried to question the guide about the delay and other errors, she was extremely ignorant to us, did not apologize for what had happened and ignored our complaints. I was extremely dissatisfied and recommend you look for other agencies, because Maracatur turned what would be a fun day into a lot of heartbreak and wasted time.

To sell, a beauty, to solve... Positive point: saleswoman Jessica presents the options and prices well. Negative points that make the difference: first day - the company forgets about customers at the appointed time. If I didn't get in touch, God only knows how long I'd be waiting. After an hour waiting for the driver at the appointed place/time (detail, I received the answer "we are trying to solve it"), a young man appeared in a car to pick us up and left us on an avenue to catch a minibus in poor condition and with several passengers already inside. According to Maracatur, that was our transport from the beginning with the partner company, but we know that Maracatur has its own identified vans. We still don't understand that part. For the second day, we had decided to go to Maragogi. Another longer tour and if delayed like the one in Carneiros the day before, it compromises the enjoyment. Anyway, we requested the cancellation to avoid taking risks, not getting tired for nothing and taking the buggy ride which, thank God, was with an outsourced company. We did not even want to mention this fact of Carneiros and we are waiting for some position from the company in the midst of so many setbacks. Until now, nothing. No more trouble. Carneiros and Maragogi tours were paid for on credit. BEFORE 24 hours, I requested the cancellation and asked for a refund of the amount. As the employee did not know how to perform the procedure, she asked that the amount be deducted from the buggy ride to be paid to the person in charge outside. Detail, after the buggy ride, we still had to go to the company AGAIN with the driver to settle his payment because not even this was communicated to him in advance (more embarrassment). Also, the employee who was at that moment agreed to transfer the difference amount to me, after all, there would be money left over after withdrawing the value of the buggy, I requested cancellation before 24 hours and it's not my fault if the employees don't know how to handle their machines of card. However, after more than 24 hours of this agreement, my payment was not made and the employee Tatiana said that I need to pay the machine fee and this difference in value that would be for me will be used for this (according to her, we canceled the tour because we wanted to and I shouldn't receive anything of the value - hello consumer right?). In short: what is good about the company is the partner/outside service. So better hire other companies/employees. This company is unaware of consumer rights and the training of its staff.